Everyone loves binge watching their favorite Netflix shows or catching up on viral YouTube videos. And few things are more annoying than the disruption of a video feed buffering. But after the stream is back, your show has usually only been delayed for a few seconds and picks up where you left off. But when it comes to real-time content shared in an online meeting, a one- or two-second delay could mean missing a key point, relevant remark, or even your cue to chime.
At WebEx, we want to help our customers have the best meetings possible – without disruptions that can send your team off track. Recently, we set out to gather hard data about how people meet and how much time they spend in meetings so we could find ways to evolve the WebEx experience. Through the WebEx Meetings platform, we found that we are dealing with a lot of minutes spent in meetings. We host 1.5 billion audio minutes and 23 million meetings per month. And we’ve seen double-digit percentage growth for both of these metrics in the past year.
As a result, we’ve built – and continue to evolve – a reliable network that can support the growing volume of meetings with minimal delays or downtime. So far, we’ve added a dozen data centers around the world to increase our global presence. We also upgraded our network backbone and strengthened our relationships with service provider partners to allow for better peering, which makes room for increased routing control over traffic, improved performance and increased capacity for large amounts of traffic distributed across many networks.
When I joined Cisco, I wanted to help build something that millions of people can use, at scale. And our team is hard at work on taking the collaboration experience to new heights. A particularly exciting accomplishment has been the creation of the Cisco Spark collaboration platform – something no one else in the collaboration business can offer.
WebEx and Cisco Spark are comprised of a number of services, including – and what may be most critical – media nodes for audio and video. The closer the physical proximity to the customer the media node serving up A/V is, the better the quality of the A/V feed and the customer experience. With Cisco Spark, we have the ability to deploy media nodes everywhere, creating a seamless experience while delivering real-time audio and video, no matter where your team is located. Jens Meggers recently gave a great demo of this in his recent presentation at Cisco Live.
So, what does all of this mean for you, our customers? A better meeting experience that helps you get past technology hurdles so you can get back to work.