3 work styles that might be hurting your business

The number of available communication and collaboration tools has exploded over recent years, keeping team members connected and working together across city, state and even country. But while nearly half of those recently surveyed by Forrester Consulting reported that they need technology to connect with their colleagues, nearly all of them have had that technology fail them at some point.

Can you say work stall?

For teams to accomplish anything using these online communication tools, reliable, secure and compatible systems that alleviate communication obstacles are an absolute must. Unsure how unreliable, insecure and incompatible systems can derail a team’s progress? Take a look at the checklist in the “3 Work Styles That Might be Hurting Your Business” to identify – and fix – the technology causes that make a team less productive.

 

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#WebExPoll Results: Your Teamwork Habits Revealed

On the third Thursday of each quarter, many businesses observe “Get to Know Your Customers Day.” After realizing that yes, this is an actual thing, the WebEx team grew even more curious about our customers and kicked off our next #WebExPoll Series, dedicated to understanding their meeting and productivity habits.

So what did we discover? Overall, you guys send a lot of emails, get more done in the a.m. versus the midnight hour and are pretty good at juggling the collaboration tools you need to get your work done. Oh – and we love how easy you find it to take meetings from home using WebEx for your video conferences.

Take a colorful look at fun facts we discovered about you and be sure to follow @WebEx on Twitter to join the conversation.

For those early morning meetings across different time zones, 75% of you would hop out of bed and take the meeting from home.

Speaking of starting early, 64% of you shared that morning is your favorite time of day to get the most done.

And you’re all about finding ways to collaborate with your teammates. Because 52% of you use 1-3 collaboration tools daily.

And…Cisco Spark is one of your go-to tools to make things happen. Over half (53%) of you would trust Spark over email to send urgent and confidential documents. We’ve got your back.

We were sorry to hear that most of you are glued to your inbox. 55% said you check email constantly and 49% you send between 50 and 100 emails a day! That’s a lot of typing, folks.

But even when you’re busy, you love finding time to meet with your team face-to-face. For 44% of you, video is your favorite way to meet.

No matter how you like to get things done, finding a way that works for you is what matters most. Learn how Cisco Spark can work for your team.

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Webinar: Teams are Trending: How to Spark True Teamwork Online

While teamwork remains a relevant work trend, after studying 2016 work trends, Deloitte discovered  organizations are moving away from more traditional structures to form dynamic networks of teams, regardless of where team members may be located. So while one team member is working from an office in Dallas for a client in Miami, it’s entirely possible for them to be working with team members in Chicago, New York and London.

And the key to all of this? Technology!

Thanks to increased use of new digital and online tools, teams separated by hundreds or even thousands of miles are still able to connect, create, work and “do” more. It’s no surprise then that 85 percent of the executives Deloitte surveyed noted a compelling and meaningful work environment was just  as important as employee engagement.

But what are the best ways to use technology to create these desired environments?

In our next webinar, “Teams are Trending: How to Spark True Teamwork Online,” Meghan M. Biro, CEO and founder of TalentCulture, Meghan Biro will outline how videoconferencing and online meetings keep teams engaged. She’ll  also discuss the best ways to optimize digital environments for maximum creativity, performance and more.

This is a “don’t-miss” event for leaders looking to help their teams do their best work in a digital network. Be sure to register now for this March 30 event, kicking off at 12:30 p.m. PT.

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Three Ways to Spring Clean Your Digital Life

In spite of the recent winter storms that tagged the country last week, today marks the first official day of spring. In addition to the warmer days that lie ahead, today is also a perfect day to indulge in a bit of spring cleaning – but we’re not talking about a bit of dusting around the house. Today is also the perfect day for you (and your teams) to knock out a bit of digital spring cleaning as well and we’re sharing a few tips to guide you along.

Dust Off Your Digital Work Life

Any one of these tips – or combination of them – will fast track your digital decluttering.

  • Find yourself shifting pass the same apps on smartphone or tablet? If you’ve stopped using them or have turned to other products, then delete them! An added bonus? Eliminating unnecessary apps and files, helps your device could run faster.
  • There have been times I’ve realized I have dozens or even hundreds of unopened email in my inbox. Since selecting all and hitting the delete button is not a reality for many of us, revisit the “Zero Inbox” method to keep your inbox as clutter free as possible.
  • When you’re prompted to change your password for an email account for example, consider changing passwords for all of your work-related accounts. From internal intranet sites to your 401k provider, save yourself some time down the line by taking care of it now.

Get Your Team in the Declutter Game

When everyone gets in on the digital declutter game, your team will already be set to hit the ground running when it’s time to connect and work together.

  • Now that you’ve applied the Zero Inbox method, instead of a starting another long email thread filled with attachments, get the entire team onboard with an app like Cisco Spark to share information, whiteboard, edit documents and screen share.
  • Have your teams look at all of the meetings and invitations currently on their calendar. If there are some they never find themselves attending or are just simply meetings they don’t need to attend, they should delete them to ensure their calendars are as up-to-date as possible.
  • As a leader, do you know what your team members spend their time on each day? Help them optimize their energy and prioritize their day by auditing their time and helping them refocus.

Cultivate Creativity

What does all of this digital decluttering leads to? A fresh new digital environment prime for cultivating the most creative ideas and solutions teams have to offer.

  • One of the easiest ways to cultivate deeper levels of creativity is to welcome new members – and their ideas. Set up a video meeting with Cisco WebEx and tap into the fresh ideas colleagues across town or around the world may have to share.
  • After this deep digital spring cleaning, be sure to keep your digital life nice and tidy. Set aside 10 to 15 minutes each to prioritize your workload, clean out your inbox and check your Cisco Spark work rooms for team updates.

How do you plan on decluttering your digital life today? Share your best tips with us or how these helped you below.

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The Rise of Employee Experience

For a long time organizations around the world have been investing in employee engagement. Today this has become the equivalent of short term perks like free food and working from home on Friday’s, basically a Band-Aid solution that manipulates employees into temporary happiness. Unfortunately, this yields little impact for the organizations and has minimal impact on the employees. This is why investment in employee engagement programs is at an all time high why the scores are at an all-time low.

In a recent webinar with WebEx, The Experiential Organization, I talked about trends behind employee experience and how leading organizations are creating new business value by engaging their workforce. If you missed it, watch the replay here to learn what it means for your business.

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Caregivers Find Balance Using Technology

Has anyone ever asked you what your typical day looks like? As an art director, I rarely have one. And with the added responsibility of being a working caregiver to an ailing parent, typical doesn’t quite describe any of my days.

My time is typically accounted for during the week. If my life was an accountant’s ledger, then work and caring for my mother are the debits and credits. This is not a complaint; it’s just how the books have been reconciled for me.

Shortly after my father passed away in 2010, my mother and I began to realize how heavily she depended on him. She would get easily confused and often break into her native tongue, French, which pointed to signs of dementia/Alzheimer’s disease. As her dementia increased rapidly my immediate reaction was to grieve. But, I had to quickly gather my feelings and develop a plan to stay engaged professionally while taking on the new role as caregiver of an aging parent.

The truth is, there’s no handbook — this and every situation is unique. But I’ve found a few ways to stay balanced during the process and I hope these simple tips help others on the same journey.

Find Your New Work-Life Balance

For most people, caring for an aging parent means finding more flexibility in your work schedule. For me, having the capability to be mobile and work a non-traditional schedule has been a life-saver.

Luckily, I’m not alone. According to AARP, 61% of caregivers also work. And the 2015 American Time Use Survey showed that the share of workers doing some or all of their work at home grew from 19 percent in 2003 to 24 percent in 2015. Many companies are beginning to catch on and offer more flexible work arrangements for employees caring for aging parents.

Not sure where to start? Talk to your HR department to educate yourself about your company’s policy and learn about the benefits available to you as a caregiver. Reach out to employee support groups if they’re available to you — sometimes, talking to someone who has walked the same road is the best way to find solutions.

Communicate with Your Team

For me, it was critical to be up-front with my colleagues about my new responsibilities. Letting everyone know what I was grappling with was a huge benefit in the long run when it came to accountability and communication.

I’ve worked with my team and manager to make arrangements for working outside normal hours so I can attend doctors’ appointments or make unexpected trips to the hospital. My transparency with my team has made it easier when things pop up unexpectedly. And it’s had another side effect. I have felt a wonderful outpouring of support from my colleagues, and this has lightened my load emotionally.

Make Technology Work for You

The ability to work remotely helps both businesses and employees and there are almost limitless things you can accomplish from afar using technology.

Collaboration technology has been vital in my process of staying connected to work. While I love working on my laptop for design projects, I’ve found that using the Cisco WebEx and Cisco Spark apps on my smartphone or tablet helps me shift seamlessly between “work mode” and “caregiver mode.” For example, when my mom is seeing her doctor, I can hop into a WebEx meeting or check my Cisco Spark conversations for project updates, all on my iPhone from the waiting room. I don’t need to tote around a heavy bag or rely on Wi-Fi.

Being a caregiver is not easy. But, there are ways to cope if you find yourself in a major life transition like mine. Talk with other people who are experiencing the same things. Rely on your supportive network of family and co-workers. And use technology to your advantage to keep your professional and personal houses in order. Being there in person is always better, but in the end, the ability to contribute and work with your team – allows you to “show up” – wherever you may find yourself.

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Make your online meetings mobile-friendly

A mobile-friendly business is now the status quo. You’ve likely thought about making your business more accessible to your customers on their smartphones and tablets. But can your team meet and collaborate while they’re on the go?

People spend more time on their mobile devices than ever before and have very specific preferences about their mobile experience. Your online meetings should be compatible with all major devices, provide a simple user experience and keep information secure.

The infographic below looks at key reasons to make your online meetings mobile-friendly, and shows how your business can upgrade its strategy to keep employees connected from anywhere.

Does your team have challenges meeting remotely? Tell us your story in the comments.

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5 hurdles to successful online meetings – and how to overcome them

Think about the best meeting you’ve ever attended. What made it so successful? Odds are, your team collaborated, made decisions and moved a project forward. This kind of progress should be the goal any time a meeting is called.

In reality, challenges often arise that keep your meetings from being productive. And some of these roadblocks can be more difficult than others. When expectations are high, it is important to know how to course-correct so your team can reap the benefits of a successful meeting.

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5 ways to personalize your video conferencing

Technology is constantly changing way we work and interact. With rising costs for travel and more demands on everyone’s time, the use of collaboration tools has become the status quo for many teams.

The ability to share your screen (and more) makes the online meeting valuable to businesses looking to increase productivity and lower costs. But does meeting from afar mean a loss of human connection?

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How to get more out of online meetings

There is more to holding meetings online than connecting with folks outside of the office. Being able to meet in real time from anywhere can expand your customer base, increase sales with a more personal approach, strengthen client relationships and improve customer service.

Whether you face difficulties in wrangling attendees, coordinating schedules or traveling to meet in-person, virtual meetings alleviate the headache of making meetings happen and also bring big business benefits.

In this infographic, IDG Research Services and Cisco WebEx take a deep dive on the into how online meetings can help businesses grow.

How do you use online meetings? Let us know in the comments.

 

how-to-get-more-out-of-online-meetings

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online meeting survival guide
The online meeting survival guide: 4 troubleshooting tips

It’s important to be prepared for any meeting — and online meetings are no exception. The value of video conferencing and webinars is well established. But online meetings have different things to consider than when meeting in-person.

Users responding to an IDG Research Services survey cited technology challenges, reliability of network connections, and participant engagement as the top obstacles that they face when collaborating online.

This survival guide will help you address issues before they arise to ensure your organization gains the full benefits of online meetings.

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Art of the follow up
The art of the follow-up: 3 ways to engage clients

Every sales professional has experienced the frustration of the follow-up to a meeting — the unanswered voice messages, wasted emails, or the “not interested” replies. Traditional follow-up techniques often fail because they don’t feel personal enough to the customer. Meanwhile, reaching out to prospects in-person isn’t always practical because on-site meeting invites may be costly or inefficient.

In a recent IDG survey, 44% of respondents cited travel delays, costs, or impact to productivity as the top hurdles they encounter when meeting with business colleagues in person.1 So how do you reach your prospects in the most costeffective way? Many companies are turning to online meeting and video conferencing tools to overcome these challenges.

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Don’t make your meeting a snoozer

Are meetings a “soul sucking waste of time,” as a columnist for the British newspaper The Guardian suggests?

They could be if they’re unproductive, boring, too many of them, or all of the above. The solution may lie in technology, if used properly. “Technology is essential to innovating the conference call and boosting staff engagement,” according to a Harvard Business Review column.

Video, for instance, may enhance “connectedness between participants” and help them see reactions to one another’s ideas.3 Specific online or video conferencing features that may improve overall engagement include the ability to view multiple video feeds, screen sharing capabilities, document editing, or whiteboard tools and mobile accessibility.

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