Here at Cisco we are all about collaboration – especially real-time, face-to-face collaboration. The adoption of video collaboration technologies also has important implications on a company’s triple bottom line: people, planet and profit. So, in the light of Earth Day 2020 we thought we would reiterate some of the benefits video conferencing technologies bring to businesses, the people that work for them, and for the planet we live on.
Video conferencing empowers people to own their schedule, better integrate their work and personal lives, and offers them the freedom to get stuff done wherever they are. Employees are not only employees, they are parents, siblings, friends, errand-running multi-taskers that need the flexibility of structuring their own workdays. In a study by Forrester on the economic impact of deploying Cisco Webex Meetings + Webex Rooms, companies found that employees described that the “simplicity afforded by being able to start meetings and share content from a mobile device or to connect to a Webex video device makes movement between the home office and work office effortless.”
Cisco Webex Meetings + Devices also removes some of the barriers that comes with siloed organizational structures. Video provides a human-centric way of collaborating, and allows employees to make deeper connections within the company by reading into body language and non-verbal cues. The importance that connecting with and trusting your colleagues holds for wellbeing in the workplace cannot be underestimated. When physical lunchbreaks and watercooler conversations are out of the question, employees can still meet face-to-face with videoconferencing technologies. See how to create a virtual watercooler with your team (internal and/or external members).
One of the most crucial benefits that videoconferencing can have on the planet, is reduced CO2 emissions from business travel. With Webex Meetings + Webex Rooms, you can interact with colleagues, partners and customers from remote corners of the world with the touch of a button. International, executive, c-suite meetings shouldn’t be equivalent with airline miles: with dedicated room systems such as the Cisco Webex Room Panorama, you can meet eye-to-eye and feel like you are in the same room from across the globe.
According to the 2017 data from Global Workplace Analytics, remote workers have the same effect on air quality as planting a forest. They also estimate that remote workers who work outside of the office 2-3 days a week have the potential of reducing greenhouse gas emissions by 54 million tons every year. By deploying and adopting Cisco Webex video collaboration software and hardware you are empowering your employees, helping reduce travel-related greenhouse gas emissions, all whilst experiencing true meeting magic.
Then there’s profit. Not always the most exiting topic, but it is something that is essential for maintaining a healthy business. Forrester found that businesses that implemented Cisco Webex Meetings + Devices reported productivity increases from reduced time starting meetings, saving over $21.3 million dollars in productivity costs.
Further, less miles travelled means bigger travel cost savings: “After organizations got a taste for how real the video and holistic collaboration experience was, they started exploring ways to reduce travel costs. Interviewees reported IT teams choosing to hold annual meetings virtually instead of in-person, saving over $100,000 in their first year.”
Read the full Forrester TEI report here
Everybody has had jobs that they’ve loved, and jobs that they’ve loathed (unless you have been very lucky). Every company has their pros and cons, but when recruiting we often see a commonality in why employees become disengaged: when employers take without giving, and focus only on what they want, not what they employee wants.
There is still time to change your stripes:
3 viewpoints jump out when looking into the research on employee engagement.
1) Mature westernized economies have a productivity problem. Individual productivity is going down, and that is a serious inhibitor to growth, for companies and countries. Deloitte found that a 20% uplift in productivity is required to hit stated business objectives.
The problem for employers is that the workforce of 2020 (the majority of which will be Millennials and Generation Z), do not live to work, they work to live, and they will not sacrifice their wellbeing to support business growth. A significant change from the past.
2) Desire for flexible working is at its highest ever. CBRE Genesis have shown that 53% of millennials will accept a 10% lower wage to work for an employer that supports flexible working.
3) Innovation is the critical differentiation for growth, but the battle for the best talent is the fieriest it has ever been.
Building a bridge between these conflicting requirements, growth and balance.
Technology is critical, but not as an Island. Companies need to look at the entire employee experience: including recruitment and on-boarding, working polices, career development, health and wellbeing.
It is a journey Cisco have been on for several years now, which we call Our People Deal. We have learned a lot in implementing this. This is a 2-way deal, where expectations of the employees are set, and vice versa.
We are a very large company (70,000 + employees), this brings benefits of scale, but challenges for localisation. We have offices in 96 countries, emerging economies to mature economies. Each has their own customs, expectations and openness to change.
Our global workforce, 59% of our staff work in a different location to their manager, and 48% work across multiple time zones daily.
Our People Deal: Connect everything, innovate everywhere and benefit everyone.
Connect Everything. Putting policies in place to allow the staff to work within their communities, for those causes closest to their hearts.
Fostering a rich, caring team experience, that supports globally dispersed teams. It is not uncommon for team members to span the UK, Central Europe, USA and Asia.
Innovate Everywhere. Building an environment where the best ideas make it to the top of the pile, regardless of the location and seniority of the innovator. Providing access to multiple pathways for personal development
Building an incentive package that allows people to pick and mix, chop and change what is most important to them. Whatever life throws at you. Births, deaths, marriages, new jobs, retirement and many more experiences will change employee priorities. Supporting these are critical.
Role of Technology
9% of our workforce work fully remotely, with no identified office. 79% work from home, but go into the office once a week. 50% classify as mobile workers, without a desk to their name. The focus is on performance, not presence. Performance is judged not just on what is achieved, but how it is achieved. We want to win, but win the right way, with our customers, partners and communities.
To support this we provide choice of collaboration experience to all. Prefer working via phone, via chat, calling and messaging apps, or face to face using video, that is ok. We provide a choice of apps for every users preference, be that Jabber, Webex Teams or Webex Meetings.
We further enhance the meeting experiences by ensuring all offices. and our entire salesforce are equipped with market leading Video Telepresence. This spans personal units on the desk of our sellers at home, through to every size and shape of meeting space from huddle spaces to traditional board rooms.
Soft and Hard Benefits
Results wise we have seen a huge uplift, and not just on our revenues. Team engagement has increased 13%, the teams are retaining their employees 2.74x, confidence in leaders has increased by 14%, workplace satisfaction is up 17%, and work/life balance is up 5%
Aug 03, 2020 — Jillian Zimmerman
Jul 27, 2020 — Cole Callahan
Mar 02, 2020 — Sri Srinivasan, SVP and GM, Team Collaboration Group at Cisco
Feb 07, 2020 — Webex Team
Dec 17, 2019 — Webex Team
Dec 13, 2019 — Jillian Zimmerman
Nov 18, 2019 — Jillian Zimmerman
Nov 04, 2019 — Webex Team
Oct 30, 2019 — Webex Team
Oct 10, 2019 — Webex Team
Oct 07, 2019 — Rai Johnson
Sep 03, 2019 — Connie Tang
Aug 21, 2019 — Kacy Kizer
Aug 01, 2019 — Connie Tang
Jun 27, 2019 — Mark Miller
May 30, 2019 — Deepa Mahendraker
May 16, 2019 — Juan Gallardo
Apr 02, 2019 — Mandy Yeung
Aug 05, 2020 — Chris Riggs