Brian Heikes

Director Product Management, Webex Connect

As head of the CPaaS product management team, Brian is responsible for the Webex Connect product, and focuses on enabling enterprises to build smarter experiences to interact with their customers and employees.

Brian has 20+ years of product experience centered on delivering communications products to address the requirements of enterprise IT and developers. His work allows companies to create innovative CX that take advantage of the unique nature of mobile communications.

Secure brand communications matter more than ever—here’s how to get it right
Seven steps to build a watertight business case for CPaaS
Webex Connect | Latest Channel Updates and AI Innovations
The economic impact of enterprise CPaaS