Fernando Mousinho

Senior Director, Product Management - Contact Center at Webex

Fernando Mousinho leads product strategy, product management, go-to-market, and operations as the Senior Director of Product Management for the Contact Center Business Unit at Webex.

Fernando drives product strategy and direction, allocating investments that balance customer satisfaction, growth opportunities, and profitability optimization. Passionate about solving business problems, delivering innovation, and ensuring customer satisfaction, Fernando has held different engineering, sales and marketing positions associated with IP telephony, contact center, and video conferencing solutions throughout his 20+ year career.

Fernando graduated with a BA in Electrical Engineering from Pontifica Universidade Catolico do Rio de Janeiro in Brazil. Fernando lives with his wife and children in the Dallas, Texas area.

Transforming enterprise contact centers: The Architecture for Cloud Experiences
Increase Customer Engagement with Webex Contact Center
Webex wins two CX Today awards