Jay Patel

VP & GM Webex CPaaS

Jay is the VP & GM of Cisco's Webex CPaaS business and joined Cisco when imimobile was acquired in 2021. He helped start IMImobile PLC and as CEO led it to a successful IPO in 2014 and then to its acquisition by Cisco. Today he is working on combining the IMI cloud communication platforms with relevant technologies from Webex to create solutions that help clients build end-to-end customer journeys and deliver the world's best customer experiences.

Jay enjoys working with entrepreneurs and fast growth technology businesses and has served as both an executive and non-executive director on the Boards of private and public companies and has led several investment and exits.

Prior to IMImobile Jay co-founded Spark Ventures plc (an early stage venture capital firm) and held corporate finance roles at UBS Warburg and BSkyB. He qualified as a Chartered Accountant with KPMG and has an MBA from INSEAD and an Economics degree from LSE. Jay is passionate about technology, economics and social justice.

Cisco named a Visionary in 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service.
Jay Patel wins CX Leader of the Year at the CX Awards 2023
Webex Connect: Orchestrating the world’s best customer experiences
How to solve the customer experience trilemma
Delivering a better customer experience AND helping the planet
Every interaction counts with enterprise CPaaS