Jamie Romanin

Jamie Romanin

Jamie Romanin, Head of Global Contact Centre, XM Calling

Jamie has spent more than 20 years successfully delivering growth for multi‐national IT&T companies across Asia Pacific. His leadership experience and technical expertise in cloud-based technologies gives him invaluable insight into how to effectively use innovation and technology to shape and grow businesses. As the Head of Global Calling & Contact Center in Cisco APJC, he is focused on helping companies turn their contact centers into strategic assets for their businesses.

Part 1: Webex enables contact center agents to thrive in the era of hybrid work
Contact center innovation in the “age of the customer”
Embedding the power of data in contact centers to create super agents