Omar Tawakol


Omar Tawakol is the Vice President & General Manager of the Cisco Contact Center business unit. In this role, Omar is responsible for the development and execution of the Cisco Contact Center strategy and portfolio. Prior to this role, Omar was the co-founder and CEO of Voicea which he led until its acquisition by Cisco in August 2019. Voicea is a voice-based AI assistant platform that is used by over 10,000 companies and had attracted investments from Cisco, Google, Salesforce and Microsoft. Prior to Voicea, Omar Tawakol was the founder and CEO of BlueKai which built the worlds largest consumer data marketplace and data management platform. BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP & GM of the Oracle Data Cloud business unit. Omar earned an MS in Computer Science from Stanford University and a BS from Massachusetts Institute of Technology.

Vidcast uses AI to transform video editing
To End Frustrating Customer Experiences, We Need a Connected Journey
Cisco + IMImobile: Delivering the Future of Customer Experience, Together
The Future of Customer Experience Begins Now
Join our Webinar: Transforming the Contact Center with Artificial Intelligence
UC Today Awards AI-Powered Cisco Webex Assistant 2020 Innovative Product of the Year
Less is More: 10 Tips for Fewer—and Far More Productive—Meetings
Cisco’s Latest Innovations in Artificial Intelligence Improve Business Outcomes for Contact Centers
Cisco’s Global Contact Center Survey 2020 Reveals What’s on the Minds of Contact Center Leaders
Cisco Announces “Work from Home” Webex Contact Center Quick Deployment
Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences
Cisco Introduces Cloud-based Webex Contact Center Portfolio at annual Cisco APJC Contact Centre Symposium