AI that lives up to the hype Last year, Webex introduced the AI Assistant and purpose-built tools that utilize Generative…
Standard contact center metrics and key performance indicators (KPIs) help businesses track and measure the success of their customer experience—particularly…
Customer expectations and the way customers engage with businesses have forever changed. The new reality is that customers expect to…
Many business functions benefit from process optimization—and your contact center is no exception. Streamlining contact center workflows means less stress…
In today's dynamic business landscape, it's essential to provide exceptional customer experiences (CX) efficiently while alleviating the burden on agents.…
In today’s fast paced digital environment, customer expectations are at an all-time high. Customers demand seamless and consistent journeys across…
We’re honored that CRN has awarded Webex Customer Experience Essentials with a 2024 Tech Innovator Award. The solution was recognized…
In today’s rapidly evolving digital landscape, where customer expectations are higher than ever, innovation isn’t just a luxury – it’s…
We are proud to share that the Cisco Webex Contact Center has been named a Leader in the IDC MarketScape:…
Cisco has expanded our Webex Calling and Webex Contact Center capabilities with a new media point of presence (PoP) in…