Engineering

Get insights from the engineering team that designs, builds and operates the largest collaboration platform in the world.
  • Engineering

Internationalization of the Japanese Webex Assistant

In April, our team celebrated the long-awaited release of Webex Assistant for Devices in Japanese. Since then, we have seen…

2 weeks ago
  • Engineering

How we taught new languages to Webex Assistant

Last month our team celebrated the release of Webex Assistant for Devices in our fifth language, Japanese. Just three years…

1 month ago
  • Engineering

Post-processing in automatic speech recognition systems

Introduction Automatic Speech Recognition (ASR) systems provide text transcriptions. Usually, it’s a sequence of words. Cisco uses ASR systems to…

10 months ago
  • Engineering

What’s new with entity resolution in MindMeld?

Introduction Entity resolution (ER) is the process of disambiguating an entity. It’s achieved by mapping a textual mention to the…

11 months ago
  • Engineering

Lessons from SolarWinds – Evaluating third-party libraries

Here's an outline of many of the considerations Senior engineer on the Mindmeld team used to evaluate libraries for the…

12 months ago
  • Engineering

Leveraging speech acts for conversational AI

In a conversation, one can make requests, ask questions, give orders, make promises, give thanks, offer apologies, and so on.…

1 year ago
  • Engineering

Joining Webex as a machine learning engineer: An interview with Ritvik Shrivastava

Ritvik Shrivastava, a machine learning engineer who recently celebrated his first anniversary with the MindMeld team, shares his experience of…

1 year ago
  • Engineering
  • Webex Devices

Get the best video meeting experience with Webex Auto Configuration

Webex Auto Configuration is the world’s first auto-setup to provide optimized and premium video meeting display experiences. This integration saves…

1 year ago
  • Engineering
  • Video Conferencing
  • Webex Devices

Webex technology ecosystem – The gold standard for video conference experiences with Webex Devices

Webex Certification assures that a 3rd party vendor product meets or exceeds certain performance standards, as established by extensive test…

1 year ago
  • Engineering

The AV1 video codec comes to Webex!

Webex is rolling out the AV1 video codec into production early next year, bringing our media quality to the next…

2 years ago
  • Engineering

Are you happy?

A data-driven framework for analyzing user satisfaction with Cisco Webex Assistant.

2 years ago
  • Engineering

10 lessons that helped scale Webex during a global crisis

As every IT department around the globe executed their business continuity plans, Webex’s criticality to our customers and its utilization…

2 years ago
  • Engineering

Applied natural language processing— Using AI to build real products

Hear an overview of key concepts for leveraging NLP in production applications like voice assistants, question answering, search, topic summarization,…

2 years ago
  • Engineering

Robust NLP for voice assistants

Here's how to understand your users despite your Automatic Speech Recognition (ASR)’s bad hearing

2 years ago
  • Engineering

Building a banking assistant with MindMeld

In this post, we’ll take a look at our newest blueprint — a conversational assistant for common personal banking use…

2 years ago
  • Engineering

Conversational AI at MindMeld

We're bringing MindMeld technology to Cisco’s products to make them smarter, more natural, and easier to use.

2 years ago
  • Engineering

# Stay safe – Always authenticate

Here's what developers can learn from what went wrong with an authentication vulnerability to avoid making similar mistakes in other…

2 years ago
  • Engineering

Caught by the fuzz

Learn how Webex uses fuzzing and machine learning as one more way to help prevent security issues.

2 years ago