Categories: Cloud Calling Collaboration

Cisco Collaboration Wins Multiple TrustRadius Top Rated 2020 Awards

Webex Meetings, Jabber, and Unified Communications Manager Recognized in TrustRadius 2020 Top Rated Awards

Over the past few years, we’ve been laser-focused on further improving the user experience of our Webex platform and we know our customers love what we’ve delivered based on the recognition and accolades we’ve received. I’m very pleased to share that Cisco Collaboration has been awarded multiple Top Rated 2020 recognitions by TrustRadius. Webex Meetings was recognized in the Web Conferencing category, and Jabber and Unified Communications Manager (UCM) in VoIP category. This is the third year in a row that all three platforms were recognized by TrustRadius, so it’s a great achievement to receive the distinction again. 

Megan Headley, the VP of Research at TrustRadius, affirmed Cisco’s placement in Top Rated 2020, highlighting key areas where customers highlighted their satisfaction: 

  • Webex’s high quality mobile app and ease of meeting set up
  • Cisco Unified Communications Manager’s excellent call quality, robust collaboration features, and reliability
  • Jabber’s file-sharing features, organizational tools, and smooth audio/video communication”

TrustRadius issues Top Rated badges annually to products in the toptier of their categories. To earn the award in a category, products must have had at least ten recent reviews, be present on the TrustMap, earned at least 1.5 percent of the traffic for the category, and have had a trScore of at least 7.5. Cisco exceeded those expectations, with Webex Meetings achieving an 8.1 rating, 8.2 rating for Jabber, and 8.7 rating for Unified Communications Manager. 

What Do Verified Buyers Say About Our Products?

If it wasn’t for the trust and confidence of our customers, these wins wouldn’t be possible. Here are a few more great reviews we received that contributed to this year’s Top Rated 2020 awards: 

“A good meeting solution is crucial to our business model and, using Webex has given our clients a positive impression of us.” –Co Founder/Head of Research/VP of Operations, Market Research Company 

“Cisco is a leader in collaboration solutions which provides many facilities for interaction, integration and joint use of other platforms that are commonly used, such as Outlook.” –Collaboration Team Lead, IT and Services Company 

I always drive my colleagues to a Webex meeting over Skype or MS teams. It’s just so easy to invite others from other organizations to get the same level of meeting experience wherever you are and whatever devices you are on…it’s just easy.” –Consultant, Telecommunications Company 

“Cisco Unified Communications Manager (UCM) handles all the calls…We can easily scale up the system and add multiple phones and additional routers without issue.”IT Admin, Retail Company 

“It (Jabber) has made communication between co-workers much faster and more streamlined…thus being more productive.”Programmer/Analyst, Government Administration Company 

What’s Next?

And these Cisco offerings are only getting better with time. Our Webex platform gives our customers the ability to call, meet, and message from a single application driven by a single unified platform, which enables users to improve employee engagement, productivity, and collaboration. Our UCM platform provides customers with seamless, secure, and scalable call control and management. And Jabber ensures that all users can connect and collaborate with ease. 

Since the start of the new year, we’ve seen some great recognitions for our collaboration portfolio, further validating that the improvements we’ve delivered in Webex are appreciated by our customers. Thanks to all the customers and users who have shared reviews on our collaboration products.

Be sure to check out our profiles on TrustRadius. 


Try Webex for free: 

Try Jabber for free: 

Learn more about UCM: 


Learn More

Webex Collaboration Receives an EXCELLENT Rating from PC Magazine and is the Overall Winner for CRN’s ARC Report Card

2019 —What a Year for Cisco Collaboration!

Cisco in the Gartner Magic Quadrant


Published by
Amit Barave

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