Categories: Cloud Calling Customer Experience

Cisco expands Webex Calling and Contact Center media presence in UAE

Cisco has expanded our Webex Calling and Webex Contact Center capabilities with a new media point of presence (PoP) in the United Arab Emirates (UAE). This enhancement demonstrates Cisco’s ongoing commitment to the UAE region, a key technology hub and fast-growing market in the Middle East.

Enhanced enterprise-grade calling experience

Cisco’s new cloud infrastructure in the UAE will deliver an enhanced experience to businesses in the region. Our new local media presence provides a path for all call media (voice and video) to stay within the UAE. This provides customers with improved call quality, reduced latency, and increased security, ensuring the best possible media quality for UAE customers. These enhancements enable businesses in the UAE to make the move to cloud calling with confidence in the enterprise-grade Webex Calling experience.

Better call quality performance for optimal customer experience

Local media presence in the region makes it easier and much more cost-effective for contact centers to move their infrastructure to the cloud. Cisco’s new media presence in the UAE will help Webex Contact Center customers enhance voice quality by keeping real-time media paths local, helping to deliver superior call quality. Leveraging a regional POP, Webex Contact Center connects customers and agents with low-latency, rich, quality audio for optimal experiences.

Why is Cisco’s investment in the UAE important?

The UAE is dedicated to a diversified, knowledge-based economy driven by innovation, research, science, and technology. Cisco’s new cloud infrastructure enhances the collaboration experience for Webex customers and enables a more seamless customer experience with enhanced call quality and reduced latency. These investments will fuel ongoing growth for businesses in the region.

Cisco is well prepared to offer extensive Webex services such as Meetings, Calling, Messaging, Events, and more to UAE customers for the foreseeable future.

To request a Webex Calling or Webex Contact Center demo, contact our sales team.

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Published by
Amey Parandekar

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