Categories: Cloud Calling Collaboration

Cisco is Selected as a Leader in Aragon’s Globe for Unified Communications and Collaboration for the Second Consecutive Year

In their 2019 Aragon Globe for Unified Communications and Collaboration, Aragon examined 14 major providers and recognized Cisco as one of the leaders in Unified Communications and Collaboration, ranking highly in both performance and strategy. Aragon’s evaluation comes in the midst of a transition from traditional on-premises based solutions to cloud based, AI-based offerings, and evaluates the entire Cisco portfolio – on-premises, cloud and hybrid solutions – unlike many other market reports. We believe this recognition reflects the strength of our strategy, portfolio, product roadmaps and our performance in execution.

According to the report authored by Aragon Research lead analyst Jim Lundy:

“With Cisco’s broad UCC portfolio and the Cisco Collaboration Flex Plan, enterprises have a range of options that combine on-premise, hybrid, and public cloud deployments, and the flexibility to mix, match, and integrate with services as the business evolves. Cisco offers one of the most complete sets of voice and video conferencing platforms that is now fully integrated with Cisco Webex Teams, its cloud-based team collaboration.

Aragon Research is an independent research and advisory firm, with decades of experience in helping business and IT executives make more informed technology and strategy decisions. The Aragon Research Globe is a market evaluation tool that looks beyond size and market share and uses multiple comparative factors in evaluating providers’ complete capabilities.

Copyright © 2019 Aragon Research Inc. and/or its affiliates. All rights reserved. Aragon Research and the Aragon Research Globe are trademarks of Aragon Research Inc.

Aragon’s analysis evaluated key areas such as brand awareness, product strategy, market understanding, management team, marketing, product roadmaps, understanding of our customers’ needs, completeness of portfolio, and execution.

Here are some of Cisco’s strengths that Aragon highlighted in their report:

Cisco and Webex brands
Aragon recognized Cisco’s ability to deliver complete enterprise-quality unified communication and collaboration solutions, and deep familiarity with enterprise IT needs.

High quality video and voice across devices, including mobile
Aragon stated “Cisco offers one of the most complete sets of voice and video conferencing platforms that is now fully integrated with Cisco Webex Teams.”

Advanced People Insights with Webex for relationship intelligence
Aragon stated “Cisco enhanced Webex with People Insights and facial recognition to provide more contextual and relationship intelligence, as well as Webex Assistant to enable natural language interactions with Webex Room Series devices as part of its new cognitive collaboration capabilities.” With these features, Cisco delivers global cognitive collaboration experiences across hardware and software offerings and integrated with enterprise applications.

Flexible on-premises, cloud, and hybrid deployment options
Aragon recognized Cisco’s range of deployment options that combine on-premises, hybrid, and public cloud deployments, and flexibility to mix, match, and integrate with cloud services as the business evolves. With Cisco, customers can leverage the cloud at their own pace to protect their existing reliability and investment, while benefiting from the continuous delivery of innovation enabled by the cloud.

To learn more, read the 2019 Aragon Globe for Unified Communications and Collaboration report.

Want more Aragon? Read how Cisco was identified as a leader in Aragon’s Globe for Intelligent Contact Center 

Aragon Research Disclaimer: Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.


Published by
Mark Straton

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