The How to Develop a Winning Transition Strategy for Enterprise Cloud Calling blog series offers a four-part guided tour on how to take your business to a cloud calling and collaboration future that delivers all the benefits you expect from a quality cloud service.
This is part 3 of a blog series on building and executing a successful strategy for migrating enterprise unified communications (UC) and collaboration to the cloud where we will look at the big picture, total cost of ownership (TCO) comparison of cloud vs on-premises UC solutions.
I love a good road sign that portrays an obvious warning. The old, “do not back up over the spike strip” is one of my favorites. Who would ever do that? Obviously more than one unassuming driver has made this mistake and experienced the consequences.
In IT, we are forced to scrutinize every decision from a cost perspective, as reversing a decision, post implementation, will be viewed as a very costly mistake that should have been avoided. Like backing up over one of those spike strips.
As you evaluate the cost model of cloud vs on-premises for UC, a broader vision is required to ensure your decisions are founded on strategic business objectives and not simply hard cost modeling. By taking this approach you can cross that metaphorical “spike strip” with confidence and avoid the figurative “severe tire damage” that can impact organizations that constantly re-evaluate cloud migration plans.
The table below outlines the primary categories of costs involved in a UC solution on-premises and in the cloud:
As noted in the table, the biggest difference is that cloud solutions deliver a predictable cost structure through a monthly subscription. Subscriptions are based on the number of users and an associated service level and include software upgrades and data center resources at no additional cost. So, calculating for growth with a cloud service is a predictable budget exercise.
On-premises systems, on the other hand, have less predictable cost elements, like software upgrades and uneven system expansion costs that involve additional hardware, along with regular hardware maintenance and refresh cycles. These upgrade costs often lead decision-makers to delay important system maintenance, leaving the entire organization using outdated services for extended periods of time – another issue avoided with the “always current” nature of cloud services. This is one of the core business transformational benefits of the cloud.
One of the advantages we see, overwhelmingly, for our customers making the transition to cloud UC, is a significant reduction in the effort required on the part of IT staff to support Webex Calling.
By moving to Webex Calling, your IT staff can step away from each of these time-consuming workloads:
• Application hardware procurement, installation, and management
• Application software upgrades and patch management
• Application integration management, including upgrades
• Solution security management
• 24/7 global monitoring and proactive risk remediation
Customers get always-on system monitoring and troubleshooting as part of their cloud solution. Listen to what Stanley Toh, Head of Enterprise End User Experience and Services from Broadcom has to say about moving to the cloud.
The net result of moving to cloud calling is your IT team becomes more strategic to the organization, by driving and delivering business transformation initiatives, versus spending valuable resources managing PBX systems. We have seen many Cisco cloud calling customers reinvigorate their previously stalled digital transformation projects with newly available IT resources, as they shift their calling workload to the cloud. In each of these cases, IT has earned their respected seat in the executive suite.
I love it when our customer champions rise up within their organizational ranks, after completing a successful cloud transition project.
For growth businesses, the cloud can be a game-changer, by accelerating the speed with which you can bring new facilities online or connect recently acquired locations with your existing Webex Calling service. With Webex Calling, IT can focus on providing network connectivity and devices, while all the systems infrastructure remains in the Webex cloud.
When you consider all these factors together, you understand why virtually all executive teams are prioritizing cloud strategies. In rapidly evolving business environments, cloud offers the agility and flexibility needed to grow your competitive advantage and to adapt quickly to market transitions.
When you step back and look at all the cost elements that make up a TCO equation, the value of the cloud to business has never been clearer than it is today. Fortunately, Cisco has the solutions to help you realize the maximum value of the cloud, so you can confidently cross that metaphorical “spike strip,” knowing you are headed in the right direction on your business journey into the future.
Organizations already using Cisco’s Unified Communications Manager (UCM) on-premises for your telephony workload get additional cloud benefits. With Webex Calling, using the Dedicated Instance option, you may be able to retain most, or all your Cisco IP phones, as well as the integrated partner applications you are using. This makes your cloud transformation a non-disruptive event for workers and the workflows your people depend on. No other vendor can give you that.
In my final post next week, I will focus on migration strategies for our UCM customers.
Reach out to your Cisco account team, or channel partner today, to learn more.