Categories: Cloud Calling Customer Stories

Webex Calling and Atmos offer enhanced analytics features

The future is here. The hybrid working model has escalated the need for cloud migration to ensure compliance, security, flexibility, and adaptability for businesses worldwide. CallCabinet’s Atmos integration benefits Dedicated Instance for Webex Calling users by providing a highly secure, compliant recording solution that resides in the Webex data center. This integration provides businesses with an advanced solution that will help customers meet the ever-growing compliance and security requirements while leveraging their voice data across their organization.

What is the Webex and CallCabinet solution?

Since 2018, Atmos by CallCabinet is a Cisco Preferred Solution Partner that seamlessly delivers compliance recording, analytics, and automated QA for businesses of all sizes.

Cisco and CallCabinet continue to deepen their technology partnership with the addition of Atmos by CallCabinet to the Webex global SolutionsPlus Partner network.

Together, Webex and CallCabinet are making compliance recording easier and more accessible than ever. Plans include:

Plans include:

  • Unlimited recordings & storage
  • 256-bit AES rotating encryption (military-grade data security)
  • Data redundancy & resiliency
  • Global data sovereignty
  • True multi-tenancy
  • Custom retention policies
  • Granular user permissions
  • Multi-factor authentication
  • Call playback, flagging, tagging, notes
  • Agent/team grouping capabilities
  • Custom analytics dashboards
  • API support
  • Multi-language support
  • Global support

Why Businesses Choose Atmos by Callcabinet

Atmos eliminates costly legacy systems, hardware, and maintenance. Designed as a cloud-native SaaS solution, it is always up to date, has virtually zero downtime, and offers the lowest total cost of ownership. Atmos is a compliance-driven call recording solution designed for modern or hybrid work environments that provide the most flexible and seamless deployment options. Robust contact center features include AI-driven voice analytics, automated quality assurance, PCI redaction and more to provide highly actionable, business-critical intelligence to any business. Atmos’ military-grade encryption ensures every interaction is secure, protecting your customer’s data and your business.

Discover the power of Atmos for Cisco by putting your voice data to work for you. Gain highly actionable, business-critical insights that drive innovation across your entire organization.

“Integrating with Cisco’s portfolio and our business model of aggregating voice data to the cloud, provides business insights, compliance and security, and offers Cisco customers a unique cloud-based solution that supports a wide range of configurations for the contact center, enterprise, mid-market and SMB markets.”

– CallCabinet Chief Strategy Officer Ron Romanchik

As Cisco continues to enhance its partner ecosystem, we are always looking for new partner solutions that help solve key customer challenges. “Providing ways to integrate Cisco and CallCabinet services in the cloud gives our customers a clear migration path as they transition from premise-based solutions, which aligns perfectly with our broader Calling strategy,” says Alyson Hoagland Pace, Director of Strategy and Partnerships at Cisco.

Learn more about Webex Calling and CallCabinet on the Webex App Hub or contact your Cisco representative for more information on how to take advantage of this partnership.

Learn more

Published by
Kevin Adamson

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