Categories: Cloud Calling

UCentric Automated Migration to Webex Calling

UCentric takes a standard system backup (e.g., BATS) and automatically audits, translates, and provisions your existing platform into the Webex by Cisco cloud. In addition to Cisco platforms, you can also migrate audits from other vendors.

MIT Dynamic

MIT Dynamic is a UK-based software development company specializing in data capture and communication software solutions for the Unified Communications sector.

At MIT, we have created innovative software solutions and professional services to meet the performance monitoring and support requirements of the telecommunications sector since 1987.

UCentric Automated Migration to Webex Calling

From our background as a global leader in the field of PABX asset management, Cloud migrations and big data capture, MIT continues to bring our pioneering vision to the ongoing development of UCaaS and Cloud Telephony.

UCentric Voice Audit

Gathering the data required for system migration has typically been costly, time-consuming, resource intensive and prone to error. The challenge has been compounded by difficulties accessing that data and having the expertise among the project team to acquire it from any legacy PBX systems.

MIT’s UCentric integration for Webex Calling can automate the voice audit from any vendor, combine multiple data sources, and generate ‘snag lists’. UCentric then orchestrates and provisions Webex Calling by implementing the Webex API.

UCentric Voice Audit is not only a breakthrough solution to these challenges, in some cases UCentric is capable of reducing network build times from weeks to an hour. Its real-time collation of data from multiple sources across multiple platforms and unique cross-referencing capability make it a complete management tool for communications managers. UCentric Voice also simplifies the management of disparate systems, technologies, and metadata.

By using UCentric Voice Migration from start to completion, for the initial data capture and migration program, time to cash is reduced with projects being delivered on time and under budget. This is assisting Cisco customers and partners in migration efforts for on-premise Cisco CUCM platforms to Webex calling, and other legacy platforms from vendors such as Mitel, Nortel, Siemens, Avaya, Aastra, Ericsson, Shoretel, Asterisk, and many more.

Our Experience with Cisco

When MIT engaged with the Cisco DevNet program, it became clear that it would be a smooth process to implement a Webex app to direct Cisco customers with an automated auditing solution for their migration to Webex calling. The APIs were clear, concise, and provided ample examples of usage. Our challenge was deciding on the type of app we wanted to create. Initially, we looked at a ‘bot’, but in the end, we chose ‘integration’ as the route to engage as the provisioning process is handled externally to the Webex application itself.

The API sets

UCentric utilizes people, telephony, locations, and roles within the v1 API to automate the creation of Webex users and apply the required telephony aspects. In addition to the creation of users, the UCentric provisioning tool automates the creation of Hunt Groups, Pickup Groups, Auto-Attendant (IVR’s), Schedules, and much more.

The Webex App Hub Review Process

The Webex App Hub review process that we experienced when we submitted our application was both smooth and logical. The review team quickly highlighted any mistake we had made. But what we would recommend is spending a considerable amount of time using the Sandbox facilities that the Webex Developer portal offers. This quickly highlights mistakes in your processes or bugs in the code.

Our last words

Take the time to watch this brief video that explains how we simplify the whole migration to Webex by Cisco from any legacy voice platform.

MIT is extremely excited by the huge steps that Webex by Cisco has made in the cloud telephony and UC arena. They are clearly one of the few true multi-tenant cloud providers. Their platform is going from strength-to-strength as time progresses. For these reasons, MIT is happy to natively support migration to Cisco within its UCentric voice migration platform.

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Published by
Paul McGuinness

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