Categories: Collaboration Devices Customer Experience Customer Stories Hybrid Work

Webex Earns TrustRadius 2024 Top Rated Awards for Webex Contact Center, Webex Suite, and Cisco Devices

Webex Contact Center, Webex Suite, and Cisco devices all received 2024 Top Rated Awards from TrustRadius. The TrustRadius Top Rated awards are annual awards that recognize the most trusted and reliable vendors on TrustRadius and are based solely on customer satisfaction ratings in customer reviews.

Webex owes this recognition to our valued customers like you. Customers like you fuel innovation and enhance the user experience for all Webex solutions.

Webex Contact Center is recognized as a top player in these categories:

  • Contact Center
  • Customer Experience Management
  • Call Recording

Webex Calling, Webex Events (formerly Socio), Webex Meetings, Webex Webinars, and Slido are recognized as top players in the following categories:

  • UCaaS
  • Web and Video Conferencing
  • Webinar
  • Event Management
  • Audience Engagement

The Cisco Room Series, Cisco Headsets, Cisco Desk Series, and Cisco IP Phones are recognized as a top player in these categories:

  • Video Conferencing
  • Conference Phone

See what a few of our customers have to say about how much they value Webex to power their collaboration and customer experiences:

“Webex Contact Center is a very stable solution under constant development and new features are regularly added. The current flavor of it already has a lot to offer with its ease of including digital channels and providing agents with more and more ways to reach out to customers.”

Engineer in Information Technology, IT & Services Company, Webex Contact Center

“Our customer service can now get their customers’ calls assigned to them as key account holders, and now, we have happy customers reaching their assigned agents on the first call routing.”

Jennifer David, Identity Access Management Lead, Opal, Webex Contact Center

“Webex Meetings can be used for various use cases. We use it in our department for collaboration. Our sales team use it for having meeting with clients. HR team is using it for conducting interviews. Product team is using it for having feedback from customers and stakeholders. So Webex Meetings is an essential tool with a great audio and video quality.”

Manager in Marketing, Internet Company, Webex Meetings

“I have and use a number of different video conference devices and applications at my desk. The Cisco Webex Desk Pro is, by far, the device I choose over the others. It’s simple, easy to use, with high quality video and audio. I particularly like the touchscreen speed dialing for calling other users and the ability to add multiple people to the collaboration. The white board capability is particularly useful for sharing ideas and in promoting working sessions where everyone can “step up to the whiteboard” and add their ideas.”

Vice President in Professional Services, Information Technology & Services Company, Cisco Desk Pro

At Webex, we’re proud to create products that inspire such gracious feedback from our customers. Thank you for allowing us to be part of your path to success and for sharing your feedback on TrustRadius.

To see our latest customer peer review awards, check out the Webex Accolades book, and visit our Webex customer case studies page for more customer stories.

Do you have an inspiring Webex story? It’s time to spotlight your accomplishments in the 3rd annual Webex Customer Awards. Submit your nomination today!

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Published by
Melody Leatherbury

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