{"id":381184,"date":"2021-11-10T00:00:00","date_gmt":"2021-11-10T08:00:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-de\/webex-contact-center-wird-von-google-zur-chrome-enterprise-recommended-losung-ernannt\/"},"modified":"2022-01-06T17:50:17","modified_gmt":"2022-01-07T01:50:17","slug":"webex-contact-center-wird-von-google-zur-chrome-enterprise-recommended-losung-ernannt","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/de\/customer-stories\/webex-contact-center-wird-von-google-zur-chrome-enterprise-recommended-losung-ernannt\/","title":{"rendered":"Webex Contact Center wird von Google zur Chrome Enterprise ..."},"content":{"rendered":"<p>Google hat vor Kurzem eines seiner wichtigsten Partnerprogramme durch Contact Center-L\u00f6sungen erweitert. Wir freuen uns, dass <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> als eines der ersten Produkte die strengen Standards zur Aufnahme in das Programm erf\u00fcllt. <a href=\"https:\/\/chromeenterprise.google\/os\/recommended\/\">Chrome Enterprise Recommended<\/a> ist das Partnerprogramm von Google f\u00fcr Drittanbieter-L\u00f6sungen, die f\u00fcr Chrome OS optimiert sind. Die in das Programm aufgenommenen Partner haben mit Google zusammengearbeitet, um die Funktionalit\u00e4t, Qualit\u00e4t, Sicherheit und Benutzerfreundlichkeit ihrer Produkte zu erweitern. Nach der Webex-App und Cisco Duo ist Webex Contact Center das dritte Cisco-Produkt, das das Logo \u201eChrome Enterprise Recommended\u201c verwenden darf.<\/p>\n<p>Chrome OS ist mittlerweile das weltweit zweitbeliebteste Betriebssystem<a href=\"https:\/\/arstechnica.com\/gadgets\/2021\/02\/the-worlds-second-most-popular-desktop-operating-system-isnt-macos-anymore\/\"><br \/>\n<sup>1<\/sup><br \/>\n<\/a>, sodass gesch\u00e4ftskritische Software-L\u00f6sungen, die f\u00fcr Chrome OS optimiert sind, deutliche Vorteile bieten.<\/p>\n<p>Die erstklassige Cloud-Plattform-Architektur von Webex Contact Center in Verbindung mit dem schnellen, sicheren Betriebssystem Chrome OS erm\u00f6glicht Ihrem Unternehmen Innovation, Flexibilit\u00e4t, Skalierbarkeit und Agilit\u00e4t, ohne Kompromisse bei der Sicherheit.<\/p>\n<h2><strong>Webex Contact Center mit Chrome OS ist eine sichere, vertrauensw\u00fcrdige L\u00f6sung, durch die Unternehmen au\u00dfergew\u00f6hnliche Kundenerlebnisse bieten k\u00f6nnen<\/strong><\/h2>\n<p>Das intuitive, anpassbare Webex Contact Center f\u00fcr Mitarbeiter im Kundendienst mit Unterst\u00fctzung f\u00fcr Chrome OS l\u00e4sst sich schnell und einfach einrichten und verwalten, sodass Agenten von \u00fcberall aus arbeiten k\u00f6nnen.<\/p>\n<p>Im folgenden Demo-Video sehen Sie Webex Contact Center in Chrome OS in Aktion.<\/p>\n<p><iframe loading=\"lazy\" title=\"Webex Contact Center and Chrome OS App Demo\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/AC460NB9N_A?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Mit dem cloudbasierten Webex Contact Center und Chrome OS k\u00f6nnen Unternehmen:<\/p>\n<ul>\n<li>die Kundenzufriedenheit durch KI-gesteuerte Self-Service-Funktionen verbessern, die Kunden rund um die Uhr zur Verf\u00fcgung steht<\/li>\n<li>Kundenabwanderung vermeiden und den Lifetime-Wert durch personalisierte Interaktionen verbessern<\/li>\n<li>Agenten in k\u00fcrzester Zeit in Chrome OS einrichten dank schneller Bereitstellung und einfacher Verwaltung<\/li>\n<li>Unternehmens- und Kundendaten mit dem in Chrome OS integrierten proaktiven Schutz vor Viren, Ransomware und der Nachl\u00e4ssigkeit von Mitarbeitern sch\u00fctzen<\/li>\n<\/ul>\n<h2><strong>Webex Contact Center geh\u00f6rt jetzt neben der Webex App und Cisco Duo Security zu den Chrome Enterprise Recommended-L\u00f6sungen<\/strong><\/h2>\n<p>Mit Webex Contact Center erhalten Agenten au\u00dferdem sofortigen Zugang zu anderen Fachexperten in ihrem Unternehmen, und zwar \u00fcber die integrierte <a href=\"https:\/\/services.google.com\/fh\/files\/misc\/cisco_webex_joint_solution_overview_cer.pdf?_ga=2.195445803.608204199.1634050938-1757654361.1633478595\">Webex-App<\/a>, die Messaging, Meetings und Anrufe in einem beinhaltet.<\/p>\n<p>Unternehmen k\u00f6nnen sich zudem auf marktf\u00fchrende Sicherheit f\u00fcr Remote-Mitarbeiter verlassen, die mit <a href=\"https:\/\/services.google.com\/fh\/files\/misc\/cisco_duo_security_chrome_enterprise_recommended_joint_solution_overview.pdf?_ga=2.165261695.1179634527.1636054632-807172462.1636054632\">Cisco Duo<\/a> nativ in Chrome OS integriert wurde. So kann zuverl\u00e4ssig verhindert werden, dass Unbefugte Zugriff auf Daten erhalten, damit Mitarbeiter produktiv sein k\u00f6nnen, egal wo sie arbeiten.<\/p>\n<h2><strong>Bereit? <\/strong><\/h2>\n<blockquote><p><a href=\"https:\/\/www.webex.com\/contact-sales.html\">Sprechen Sie mit einem <\/a>Experten dar\u00fcber, wie Webex Contact Center Teil Ihrer Unternehmensl\u00f6sung mit Chrome OS werden kann.<\/p><\/blockquote>\n<p><strong>Zus\u00e4tzliche Ressourcen<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/de\/videokonferenzen\/das-partnerprogramm-chrome-enterprise-recommended-begrust-cisco-webex\/\">Webex-App als neuestes Mitglied des Chrome Enterprise Recommended-Programms<\/a> [Blog]<\/p>\n<p><a href=\"https:\/\/duo.com\/blog\/secure-access-to-your-google-chrome-enterprise-with-duo\">Sicherer Zugriff in Google Chrome Enterprise mit Cisco Duo<\/a> [Blog]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Google hat vor Kurzem eines seiner wichtigsten Partnerprogramme durch Contact Center-L\u00f6sungen erweitert. Wir freuen uns, dass Webex Contact Center als [&hellip;]<\/p>\n","protected":false},"author":5560,"featured_media":380021,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[424,1503,1564],"tags":[4278],"class_list":["post-381184","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","category-customer-stories-de","category-kundenerfahrungen","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex Contact Center wird von Google zur Chrome Enterprise Recommended-L\u00f6sung ernannt | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/de\/customer-stories\/webex-contact-center-wird-von-google-zur-chrome-enterprise-recommended-losung-ernannt\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webex Contact Center wird von Google zur Chrome Enterprise Recommended-L\u00f6sung ernannt | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Google hat vor Kurzem eines seiner wichtigsten Partnerprogramme durch Contact Center-L\u00f6sungen erweitert. 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Ted has dedicated over 20 years of his career to understanding how software and technology can enable organizations to deliver exceptional customer experiences, then designing and bringing solutions to market to meet those needs. His two decades of experience span both on-premises and cloud-delivered contact center solutions and includes countless hours spent hands-on with customers to deeply understand their needs, giving him a unique view on the benefits and best practices across delivery models for contact center solutions.","url":"https:\/\/blog.webex.com\/de\/contributors\/ted-phipps\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/posts\/381184","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/users\/5560"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/comments?post=381184"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/posts\/381184\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/media\/380021"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/media?parent=381184"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/categories?post=381184"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/tags?post=381184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}