{"id":384332,"date":"2020-05-14T12:00:05","date_gmt":"2020-05-14T19:00:05","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-de\/series-future-of-work-series-day-4-das-contact-center-der-zukunft\/"},"modified":"2023-04-17T11:42:48","modified_gmt":"2023-04-17T18:42:48","slug":"series-future-of-work-series-day-4-das-contact-center-der-zukunft","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/de\/kundenerfahrungen\/series-future-of-work-series-day-4-das-contact-center-der-zukunft\/","title":{"rendered":"Series Future of Work \/ Series \u2013 Day 4 \u2013 Das Contact Center der ..."},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignleft\"><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/a432fcf3-screen-shot-2020-05-13-at-1.35.12-pm-300x170.png\" alt=\"\" class=\"wp-image-323191\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span><br><strong>Trends f\u00fcr das Contact Center der Zukunft<\/strong><br><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">An Tag vier unseres virtuellen Spitzentages hatten wir wirklich gro\u00dfartige Diskussionen und haben viel von den Entscheidungstr\u00e4gern in Contact Center geh\u00f6rt, der Ver\u00e4nderung der Art von Contact Centern, von wo aus sie sich im Laufe dieser Umschaltzeit zu Fernarbeit, dem Aufbau eines Kontaktcenters um Entferntagenten und der Zukunft befinden.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">&nbsp;<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\"><span><br><strong>Herausforderungen, aktuelle Situation und n\u00e4chste Phasen<\/strong><br><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In unserer ersten Sitzung am Tag gab Zachary Chef, Director Strategic Communication Cisco Contact Center, eine detaillierte Diskussion, um herauszufinden, vor welchen Herausforderungen Contact Center im \u00dcbergang zur Cloud stehen. Nehmen Sie an der Remote Contact Center-Konversation teil, war Cisco Contact Center VP\/GM Omar Tsteuerungkol und zwei prominente Analysten; She robin McGee-Smith und Robin Gareiss. Nachdem sie die aktuelle Situation \u00fcbernehmen, schlossen sie die erforderlichen Schritte mit der n\u00e4chsten Phase ab, einschlie\u00dflich der Bedeutung von Daten, KI und der Notwendigkeit eines Business Continuity-Plans.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">&nbsp;<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\"><span><br><strong>Bedeutende Faktoren der Kundenerfahrung und bevorstehenden \u00c4nderungen<\/strong><br><\/span><span><br><strong><br><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-323188\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/b36dda24-screen-shot-2020-05-13-at-1.46.44-pm-300x148.png\" alt=\"Die f\u00fcnf wichtigsten Sagen: Die Zukunft der Kundenerfahrung\" width=\"326\" height=\"161\"><br><\/strong><br><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kundenerwartung, Bindung, KI und personale Note sind wichtige Faktoren f\u00fcr die Zukunft der Kundenerfahrung. Das war das Thema unserer zweiten Sitzung am Tag. Barbara Ferguson (Senior Product Marketing Manager, Cisco Contact Center) und Vinod Muthukrishnan (Chief Growth Officer, Cisco Contact Center) pr\u00e4sentierten f\u00fcnf Produktprognosen, die zeigten, wohin der Markt sich befindet und wie Unternehmen diese erfolgreich erf\u00fcllen k\u00f6nnen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">&nbsp;<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\"><span><br><strong>Erm\u00e4chtigen von Remote Contact Center-Agenten<\/strong><br><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Im Wandel von Unternehmen zur Ver\u00e4nderung der Kundenerfahrung wurden in unserer letzten Sitzung die Schritte untersucht, die Organisationen unternehmen, um Remote Contact Center-Agenten in die Lage zu machen. Wir waren mit Zachary Schon wieder auf dem Eigenen, als er erl\u00e4uterte, wie die Kundenerfahrung durch den Einsatz von KI, Erfahrungsmanagement und Software f\u00fcr Zusammenarbeit zur direkten Auswirkung auf Gesch\u00e4ftsergebnisse ver\u00e4ndert wurde.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span><br><strong>Future of Work \/ Series \u2013 Analystenbereich Tages-5<\/strong><br><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bitte treten Sie uns morgen bei unserer abschlie\u00dfenden Sitzung bei, einer Diskussion mit Branchenanalysten \u00fcber ihre Sicht auf die Zukunft ihrer Arbeit.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><span><br><strong>Weitere Informationen finden Sie unter<\/strong> <\/span>: <u> <a href=\"https:\/\/virtualsummit.webex.com\/\">https:\/\/virtualsummit.webex.com\/<\/a> <\/u> <span> <strong>On Demand<\/strong>anzeigen:<\/span>\u202f<u><br><a href=\"https:\/\/futureofwork.webex.com\/virtual-summit\">https:\/\/futureofwork.webex.com\/virtual-summit<\/a><br><\/u><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Erfahren Sie<\/strong> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/future-of-work-marathon-series-day-3-company-transformation-stories\">mehr \u00fcber die Zukunft der Arbeits-Series \u2013 Tag 3: Unternehmen\/Transformationsstories<\/a> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-work-is-here\">Die Zukunft der Arbeit ist da!<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/blogs.cisco.com\/collaboration\/marathon-live-series-remotework-the-future-of-work-is-now\">\u2014Die Zukunft der Arbeit liegt in der Zukunft#RemoteWork eine Live-Serie von Series \u2014#RemoteWork\u2014 Die Zukunft der Arbeit ist jetzt<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Um Ihnen bei der Navigation #RemoteWork und der Zukunft der Arbeit zu helfen, haben wir eine 5-t\u00e4gige Reihe von einst\u00fcndigen Sitzungen mit Branchenexperten, Kunden und dem Webex-F\u00fchrungsteam vom 11. bis zum 15. Mai 2020 2020 zubringen.<\/p>\n","protected":false},"author":3805,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1569,1564,5263],"tags":[501],"class_list":["post-384332","post","type-post","status-publish","format-standard","hentry","category-hybrides-arbeiten","category-kundenerfahrungen","category-zusammenarbeit","tag-workplace-transformation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Series Future of Work \/ Series \u2013 Day 4 \u2013 Das Contact Center der Zukunft | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Series Future of Work \/ Series \u2013 Day 4 \u2013 Das Contact Center der Zukunft | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Um Ihnen bei der Navigation #RemoteWork und der Zukunft der Arbeit zu helfen, haben wir eine 5-t\u00e4gige Reihe von einst\u00fcndigen Sitzungen mit Branchenexperten, Kunden und dem Webex-F\u00fchrungsteam vom 11. bis zum 15. 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Scott is an expert marketer with enterprise IT experience in both hardware and software product lines. His experience ranges from Andreessen Horowitz and Sequoia Capital-backed startups to large enterprise teams like HPE, Juniper Networks, and CA Technologies. He has led product marketing and business development around continuous delivery, testing, application performance management and DevOps offerings. He\u2019s also led open source, cloud, SDN and community marketing efforts. Scott received his MBA from Brigham Young University and currently resides just outside of Park City, Utah (even though he hasn\u2019t skied in years). In his spare time, Scott acts as a jungle gym for his 5 kids ages 16-6 and 2 small dogs.","url":"https:\/\/blog.webex.com\/de\/contributors\/scottedwards\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/posts\/384332","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/users\/3805"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/comments?post=384332"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/posts\/384332\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/media?parent=384332"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/categories?post=384332"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/de\/wp-json\/wp\/v2\/tags?post=384332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}