{"id":384433,"date":"2020-03-13T10:28:12","date_gmt":"2020-03-13T17:28:12","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-de\/cisco-gibt-die-arbeit-von-zu-hause-fur-die-schnelle-bereitstellung-von-webex-contact-center-bekannt\/"},"modified":"2020-03-13T10:28:12","modified_gmt":"2020-03-13T17:28:12","slug":"cisco-gibt-die-arbeit-von-zu-hause-fur-die-schnelle-bereitstellung-von-webex-contact-center-bekannt","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/de\/kundenerfahrungen\/cisco-gibt-die-arbeit-von-zu-hause-fur-die-schnelle-bereitstellung-von-webex-contact-center-bekannt\/","title":{"rendered":"Cisco gibt die „Arbeit von zu Hause“ f\u00fcr die schnelle ..."},"content":{"rendered":"

Viele Unternehmen auf der ganzen Welt bitten Mitarbeiter zur Arbeit von zu Hause aus, selbst in solchen Unternehmen, die in unternehmenskritischen Unternehmensfunktionen <\/a>wie Contact Centern t\u00e4tig sind.<\/p>\n

Cisco-Kunden nutzen seit l\u00e4ngerem unsere virtuellen Contact Center-<\/a> und Remote Agent-L\u00f6sungen. Viele Suchen nach Ratschl\u00e4gen, wie Sie diese Funktionen f\u00fcr Agenten und Vorgesetzte von zu Hause aus erweitern k\u00f6nnen. Sie suchen nach M\u00f6glichkeiten, schnell auf Kundenbedenken und -fragen zu reagieren und sich gleichzeitig proaktiv auf m\u00f6gliche Auswirkungen auf das Unternehmen vorzubereiten.<\/p>\n

Einige Unternehmen m\u00fcssen ein zus\u00e4tzliches Contact Center-System hinzuf\u00fcgen, um das Anrufvolumen von einem bestehenden System abzuladen.\u00a0 Andere Unternehmen ben\u00f6tigen eine Contact Center-L\u00f6sung, die kein VPN erfordert, damit Agenten von zu Hause aus arbeiten k\u00f6nnen. Dar\u00fcber hinaus bieten Unternehmen, die noch keine Kontakt-Center haben, ihren Kunden eine „Notfall-Hotline“ f\u00fcr dringende Fragen an. Diese Bed\u00fcrfnisse werden st\u00e4ndig w\u00e4chst.<\/p>\n


\n Ciscos Arbeit vom Home Contact Center Agent-Plan<\/strong>
\n<\/span><\/h2>\n


\n \"Die
\n<\/a>Cisco k\u00fcndigt eine schnell bereitzustellende L\u00f6sung an, mit der Organisationen schnell in Betrieb gehen<\/a> k\u00f6nnen.\u00a0 In nur f\u00fcnf Tagen kann eine sichere, skalierbare, native Cloud-L\u00f6sung f\u00fcr Unternehmen mit bis zu 1.000 gleichzeitigen Agenten im Webex Contact Center bereitgestellt<\/a>werden.<\/p>\n

Die L\u00f6sung umfasst Agenten und Supervisorsoftware, PSTN f\u00fcr eingehende Anrufe und einen robusten Satz von Omni-Channel-, Routing- und Reporting-Funktionen \u2013 alles, was f\u00fcr den erfolgreichen Ausf\u00fchren eines virtuellen Kontaktzentrums erforderlich ist.<\/p>\n

Da es sich um eine Cloud-L\u00f6sung befindet, unterst\u00fctzt sie Contact Center-Agenten, die von zu Hause aus arbeiten m\u00fcssen, unabh\u00e4ngig von Endpunkten oder physischen Standort.\u00a0 Die Einrichtung von Agenten f\u00fcr die Arbeit von zu Hause aus ist ganz einfach.\u00a0\u00a0Ein Mitarbeiter ben\u00f6tigt einfach ein Zuhause oder Smartphone, das direkt gew\u00e4hlt werden kann \u2013 bevorzugt mit einem Headset und einem Computer mit Browser und Internetverbindung.\u00a0\u00a0Es ist keine VPN-Verbindung erforderlich. Dadurch wird sichergestellt, dass sie voll produktiv bleiben und mit den Kunden und dem Rest des Unternehmens in Verbindung bleiben.<\/p>\n

Sehen Sie sich mein kurzes<\/a> Video an, um einen schnellen \u00dcberblick \u00fcber unsere L\u00f6sung zu erhalten.<\/strong><\/p>\n


\n Schnelle Einrichtung f\u00fcr Kunden Cisco Unified Contact Center Unternehmens- und Express-Kunden<\/strong>
\n<\/span><\/h2>\n

\u00dcber 40% unserer Kunden verf\u00fcgen heute \u00fcber ein bestehendes Work-from-Home-Programm f\u00fcr ihre Contact Center-Ressourcen. So k\u00f6nnen Unified Contact Center Enterprise- und<\/a> Unified Contact Center Express-Kunden schnell zus\u00e4tzliche Arbeit von einem Home Call Center aus erweitern oder aktivieren, um<\/a> produktiv zu bleiben. Vollst\u00e4ndige Einrichtungsanweisungen finden Sie in unserem Bereitstellungsleitfaden f\u00fcr Home Solution ( Arbeit von der Home-L\u00f6sung).<\/a><\/p>\n

Weitere Informationen \u00fcber die Cisco Webex Contact Center-L\u00f6sung finden Sie in unserem Brief.<\/a><\/p>\n

Weitere Informationen zu Cisco Contact Center finden Sie auf unserer <\/a>Website.<\/p>\n

Informationen zum Einrichten von Remote Agents mit Ihrer lokalen Cisco Contact Center-Plattform finden Sie in unserem Bereitstellungsleitfaden f\u00fcr Home-L\u00f6sungen.<\/a><\/p>\n


\n Sie fragen sich, wie Sie Remote-Mitarbeiter mit Webex unterst\u00fctzen k\u00f6nnen? <\/strong>
\n<\/span><\/p>\n

Lesen Sie diesen Sonderbericht \u00fcber „Connected Business“ in The Times UK mit Sri Srinivasan, Senior Vice President und General Manager von Cisco Collaboration und Fragen und Antworten \u00fcber „Expertentipps zur Remote-Arbeit“ mit Vice President und General Manager von Webex Teams, Lorr tricks Tricks zu Remote Working.\u00a0<\/a><\/p>\n

Weitere Informationen<\/strong> Was ist ein Cloud Contact Center?<\/a><\/p>\n

Eine Nachricht an unsere Kunden: Ihre Agenten k\u00f6nnen von zu Hause aus mit Ihrer Cisco Contact Center-L\u00f6sung<\/a> Cisco Webex: Unterst\u00fctzung von Kunden w\u00e4hrend dieser unerreichten<\/a> Zeit Cisco Contact Center-Portfolio: Revolutionieren der Kunden- und Agentenerfahrung<\/a><\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

Cisco bietet eine schnelle Bereitstellung und flexible Bedingungen, damit Unternehmen mit dem cloudbasierten Webex Contact Center in nur 5 Tagen ein laufen k\u00f6nnen. <\/p>\n","protected":false},"author":5480,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1564,5263],"tags":[5266,4278],"class_list":["post-384433","post","type-post","status-publish","format-standard","hentry","category-kundenerfahrungen","category-zusammenarbeit","tag-callcenter","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"\nCisco gibt die "Arbeit von zu Hause" f\u00fcr die schnelle Bereitstellung von Webex Contact Center bekannt | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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