{"id":384677,"date":"2020-04-30T10:52:38","date_gmt":"2020-04-30T17:52:38","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-de\/cisco-fuhrt-das-webex-experience-management-voice-of-employee-work-from-home-solution-ein\/"},"modified":"2020-04-30T10:52:38","modified_gmt":"2020-04-30T17:52:38","slug":"cisco-fuhrt-das-webex-experience-management-voice-of-employee-work-from-home-solution-ein","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/de\/kundenerfahrungen\/cisco-fuhrt-das-webex-experience-management-voice-of-employee-work-from-home-solution-ein\/","title":{"rendered":"Cisco f\u00fchrt das Webex Experience Management &#8222;Voice of ..."},"content":{"rendered":"<h2><span><br \/>\n  <strong>Wie verwalten Ihre Mitarbeiter die Arbeit von zu Hause aus?<\/strong><br \/>\n<\/span><\/h2>\n<p>Im Moment navigieren viele von uns sowohl pers\u00f6nlich als auch beruflich in neuen Gebieten. Unsere Kunden k\u00f6nnen sich auf neue Gesch\u00e4ftszeiten, l\u00e4ngere Bereitstellungs- und Wartezeiten sowie neue Dienste wie auch die unerwarterte Nutzung einstellen. Dar\u00fcber hinaus arbeiten viele Mitarbeiter jetzt auch von zu Hause aus \u2013 einige davon sind zum ersten Mal da, was neue Herausforderungen mit sich bringt, die sie zuvor noch nie hatten.\u00a0 Dies gilt auch f\u00fcr Front-Line-Mitarbeiter wie <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/index.html\">Contact<\/a> Center-Agenten.<\/p>\n<p>Haben Sie als EXECUTIVE ODER Contact Center Manager von WORDEN Folgendes in Betracht gezogen?<\/p>\n<ul>\n<li>Wie k\u00f6nnen Ihre Mitarbeiter sich an die Arbeit von zu Hause (WFH) anpassen?<\/li>\n<li>Sind sie motiviert und motiviert?<\/li>\n<li>Verf\u00fcgen die Mitarbeiter \u00fcber einen dedizierten Arbeitsbereich zu Hause, der Ihnen Privatsph\u00e4re bietet?<\/li>\n<li>Gibt es ausreichend Breitband- und damit verbundene Dienste zu Hause?<\/li>\n<li>Wie k\u00f6nnen sie mit anderen Kollegen zusammenarbeiten, wenn sie Hilfe ben\u00f6tigen?<\/li>\n<li>Wie verwalten sie es, w\u00e4hrend sie Kinder zu Hause schulen oder sich um andere Familienmitglieder schulen?<\/li>\n<li>Wie kann Ihr Team ein Benchmarking f\u00fcr die Aktivierung von WFH mit anderen Organisationen machen?<\/li>\n<\/ul>\n<p>Dies sind einige Beispiele f\u00fcr die Herausforderungen, mit denen Sich Ihre Organisation m\u00f6glicherweise konfrontiert hat. Nur mit der Zunahme der Kundenanfragen, und Sie k\u00f6nnen sich vorstellen, welchen Druck Ihre Mitarbeiter m\u00f6glicherweise f\u00fchlen, und wie sich dies auf ihre Produktivit\u00e4t und die M\u00f6glichkeit auswirken k\u00f6nnte, Ihre Kunden effektiv zu bedienen. Laut einer globalen Contact Center-Umfrage von Cisco stimmen 74% der Gesch\u00e4ftsbereiche zu, dass die Agentenerfahrung eine direkte Beziehung und erhebliche Auswirkungen auf die <a href=\"https:\/\/blogs.cisco.com\/collaboration\/ciscos-global-contact-center-survey-2020-reveals-cloud-transition-and-customer-experience-business-needs\"><\/a>Kundenerfahrung hat.<\/p>\n<h2><span><br \/>\n  <strong>\u00dcberwachen der Erfahrung Ihrer Mitarbeiter mit Webex Experience Management<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">Webex Experience Management (ehemals CloudCherry) ist die CEM-L\u00f6sung (Customer Experience Management) der n\u00e4chsten Generation von Cisco, die die Kunden- und Mitarbeitererfahrung verbessert, indem Unternehmen \u00fcber die gesamte Customer Journey mehr Einblick erhalten und diese Erfahrungen \u00fcber alle TouchPoints im Unternehmen zuordnen<\/a> k\u00f6nnen. Es erm\u00f6glicht Ihnen, anonyme Online-Mitarbeiterumfragen zu erstellen, um ihre &#8222;Arbeit von zu Hause&#8220; zu teilen. So erhalten Manager und Personalabteilungen Einblicke in die Stimmung der Mitarbeiter, damit sie reagieren k\u00f6nnen, indem sie Verbesserungen vorgenommen und Probleme beheben, die die Arbeit ihrer Mitarbeiter beeinflussen, bevor sie problematisch werden.<\/p>\n<h2><span><br \/>\n  <strong>\u00dcberwachen der Kundenerfahrung<\/strong><br \/>\n<\/span><\/h2>\n<p>Vergessen wir nicht, wie sich Ihre Kundeninteraktionen \u00e4ndern. Da die Online-TouchPoints der Kunden zunehmen und Ihre Mitarbeiter aus der Ferne arbeiten, ist es wichtig, die Reisen Ihrer Kunden sorgf\u00e4ltig zu \u00fcberwachen und sicherzustellen, dass Sie in dieser wichtigen Zeit immer noch Ihre gew\u00fcnschte Kundenzufriedenheits- oder NPS-Punktzahl erreichen. Erfahren Sie, wie dies mit <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">Webex Experience Management<\/a>funktioniert.<\/p>\n<h2><span><br \/>\n  <strong>Sch\u00fctzen Ihrer entfernten Mitarbeiter mit Cisco-Sicherheit<\/strong><br \/>\n<\/span><\/h2>\n<p>Mitarbeiter, die von zu Hause aus arbeiten, k\u00f6nnen neue <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/security\/extraordinary-times-ebook.html?CCID=cc001919&#038;DTID=odicdc000509&#038;OID=ebksc022518\">Sicherheitsbedenken<\/a> entwickeln. Zum Schutz Ihrer Gesch\u00e4fts- und entfernten Mitarbeiter bietet Cisco wichtige Sicherheitstechnologien an, die zum Schutz von Remote-Mitarbeitern \u00fcberall ausgelegt sind.<\/p>\n<h2><span><br \/>\n  <strong>\u00dcbersicht<\/strong><br \/>\n<\/span><\/h2>\n<p>Unser Oberstes Ziel von Cisco ist es, unseren Kunden zu helfen, vorbereitet zu sein und sich auf ge\u00e4nderte Gesch\u00e4ftsanforderungen anzupassen. Ihre Mitarbeiter spielen eine wesentliche Rolle bei der Aufrechterhaltung der Kundenzufriedenheit und der Gesch\u00e4ftskontinuit\u00e4t \u2013 jetzt mehr als je zuvor. \u00a0Wenn Sie sich um Ihre Mitarbeiter k\u00fcmmern, pflegen Sie ihre Kunden. Dies wird zu einem besseren Engagement, zu einer h\u00f6heren Kundenzufriedenheit und verbesserten Gesch\u00e4ftsergebnissen f\u00fchren.<\/p>\n<p><strong>Weitere Informationen zum Einrichten von Remote Agents auf Ihren<\/strong>  Cisco Contact Center-L\u00f6sungen finden Sie in unserem <a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\">Blog<\/a>.<\/p>\n<p>Informationen zu unserem cloudbasierten und schnell bereitzustellenden Remote Agent-Plan Cisco Webex Contact Center finden Sie in unserem <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">Blog<\/a>.<\/p>\n<p>Weitere Informationen zu Cisco Contact Center finden Sie auf unserer <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/index.html\"><\/a>Website.<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco hilft Unternehmen und Call Centern dabei, den Puls Ihrer Mitarbeiter zu \u00fcberpr\u00fcfen, w\u00e4hrend sie von zu Hause aus arbeiten.<\/p>\n","protected":false},"author":5507,"featured_media":384678,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1564,5263],"tags":[4278],"class_list":["post-384677","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kundenerfahrungen","category-zusammenarbeit","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco f\u00fchrt das Webex Experience Management &quot;Voice of Employee&quot; Work from Home Solution ein | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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