{"id":387309,"date":"2020-08-27T16:39:49","date_gmt":"2020-08-27T23:39:49","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-de\/webex-expert-on-demand-transformiert-die-arbeitsweise-von-frontline-mitarbeitern\/"},"modified":"2020-08-27T16:39:49","modified_gmt":"2020-08-27T23:39:49","slug":"webex-expert-on-demand-transformiert-die-arbeitsweise-von-frontline-mitarbeitern","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/de\/zusammenarbeit\/videokonferenzen\/webex-expert-on-demand-transformiert-die-arbeitsweise-von-frontline-mitarbeitern\/","title":{"rendered":"Webex Expert on Demand transformiert die Arbeitsweise von ..."},"content":{"rendered":"<h2><span><br \/>\n  <strong><br \/>\n    <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/webex-teams\/webex-teams-integrations\/expert-on-demand.html\">Webex Expert on Demand<\/a> unterst\u00fctzt Frontline-Mitarbeiter durch Tools f\u00fcr das freih\u00e4ndige Zusammenarbeiten<\/strong><br \/>\n<\/span><\/h2>\n<p>In meinen Gespr\u00e4chen mit Kunden \u00fcber neue Formen des Arbeitens werden digitale und virtuelle Funktionen immer h\u00e4ufiger als wichtige Voraussetzungen genannt, um Mitarbeitern das Arbeiten an jedem Ort und zu jeder Zeit zu erm\u00f6glichen. Nachdem mittlerweile zahlreiche B\u00fcroangestellte weltweit im Homeoffice arbeiten, ist dies ein besonders aktuelles Thema. Aber was ist mit all den Mitarbeitern, die nicht am Schreibtisch arbeiten? \u00c4rzte und Pflegepersonal in Krankenh\u00e4usern, Verk\u00e4ufer im Einzelhandel, Maschineninspektoren, Servicetechniker, Ingenieure, die auf \u00d6lplattformen, im Bergwerk oder Kraftwerk t\u00e4tig sind, oder Kfz-Mechaniker\u00a0\u2013 auch sie sind auf digitale Funktionen angewiesen, die sich jedoch von den klassischen B\u00fcrofunktionen unterscheiden.<\/p>\n<p>Frontline-Mitarbeiter brauchen eine Technologiel\u00f6sung, die sie bei ihrer t\u00e4glichen Arbeit kompetent unterst\u00fctzt. Eine M\u00f6glichkeit besteht darin, zur richtigen Zeit die Verbindung mit dem richtigen Experten herzustellen, der sie dann schrittweise durch die Problembehebung f\u00fchrt. \u00a0Dabei hat der Experte idealerweise genau denselben Blickwinkel wie der Frontline-Mitarbeiter bei der Durchf\u00fchrung seiner Aufgabe. \u00a0Ganz wichtig dabei ist, dass die L\u00f6sung dem Frontline-Mitarbeiter das freih\u00e4ndige Arbeiten erm\u00f6glicht, und dies unter Umst\u00e4nden unter anspruchsvollsten Umgebungsbedingungen.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-336040 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Frontline-workers-need-a-technology-solution-that-empowers-them-during-their-day-to-day-activities.png\" sizes=\"auto, (max-width: 954px) 100vw, 954px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Frontline-workers-need-a-technology-solution-that-empowers-them-during-their-day-to-day-activities-300x74.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Frontline-workers-need-a-technology-solution-that-empowers-them-during-their-day-to-day-activities-768x190.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Frontline-workers-need-a-technology-solution-that-empowers-them-during-their-day-to-day-activities.png 954w\" alt=\"Abbildung von drei Arten von Frontline-Mitarbeitern: Mitarbeiter an einer Fertigungslinie, Maschineninspektoren und Vor-Ort-Reparatur\" width=\"954\" height=\"236\" \/><\/p>\n<h2><span><br \/>\n  <strong>Machen Sie Ihre Tools f\u00fcr kognitive Zusammenarbeit Ihren Frontline-Mitarbeitern zug\u00e4nglich <\/strong><br \/>\n<\/span><\/h2>\n<p>Das Motto \u201eBridge to Possible\u201c steht f\u00fcr die Verpflichtung von Cisco, Menschen, Orte, Ideen und Dinge miteinander zu verbinden. Um diesem Anspruch weiterhin gerecht zu werden, arbeiten wir derzeit mit dem branchenf\u00fchrenden Hardwareanbieter f\u00fcr Augmented Reality (AR), RealWear, zusammen. Ziel ist es, die von Webex bereitgestellte Erfahrung bei der Zusammenarbeit auch f\u00fcr Frontline-Mitarbeiter weltweit und aller Branchen zug\u00e4nglich zu machen.<\/p>\n<p>Webex Expert-on-Demand on RealWear macht aus dem HMT-1 (Head Mounted Tablet) ein sprachgesteuertes Headset f\u00fcr die Zusammenarbeit, das den Frontline-Mitarbeiter mit seinem Unternehmen verbindet.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-336042\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Realwater-Worker.png\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Realwater-Worker-300x174.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Realwater-Worker-768x445.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Realwater-Worker.png 936w\" alt=\"RealWear-Mitarbeiter und Webex Expert-on-Demand\" width=\"525\" height=\"304\" \/><\/p>\n<h2><span><br \/>\n  <strong>Die Cisco Webex Expert on Demand Solution<\/strong><br \/>\n<\/span><\/h2>\n<p>Die Cisco Webex Expert on Demand Solution\u00ae erm\u00f6glicht eine hochwertige und freih\u00e4ndige Video-Zusammenarbeit zwischen Frontline-Mitarbeitern und Experten\u00a0\u2013 an jedem Ort und zu jeder Zeit. Frontline-Mitarbeiter haben die M\u00f6glichkeit, die von ihnen vorgefundene Situation in Echtzeit zu kommentieren und an einen Experten weiterzuleiten. Dadurch k\u00f6nnen sie eng und zielf\u00fchrend begleitet werden. Frontline-Mitarbeiter k\u00f6nnen in jeder Umgebung Anleitungen von Experten empfangen. Alles, was sie dazu brauchen, ist ein AR-Ger\u00e4t und eine drahtlose Netzwerkverbindung.<\/p>\n<p>Am anderen Ende kann sich der Experte unter Verwendung von Cisco Webex Teams unverz\u00fcglich mit dem Frontline-Mitarbeiter in Verbindung setzen. Zus\u00e4tzlich zur Anleitung des Frontline-Mitarbeiters via Videokonferenz, kann der Experte zus\u00e4tzliche Unterst\u00fctzung leisten, indem er die einzigartigen Kommentar- und Dokumentfreigabefunktionen nutzt. Dank dieser multidimensionalen Zusammenarbeit lassen sich Genauigkeit, Erfahrung, Produktivit\u00e4t und die Zufriedenheit des Frontline-Mitarbeiters erheblich verbessern. Gleichzeitig werden die Kosten f\u00fcr die an unterschiedlichen Standorten ans\u00e4ssigen, renommierten Experten gesenkt, ebenso wie die Reisekosten.<\/p>\n<p>\u00a0<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-336045\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Frontline-Worker-and-Remote-Expert.png\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Frontline-Worker-and-Remote-Expert-300x152.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Frontline-Worker-and-Remote-Expert-768x389.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Frontline-Worker-and-Remote-Expert.png 936w\" alt=\"Remote-Experte am Computer und Frontline-Mitarbeiter bei der Arbeit \" width=\"936\" height=\"474\" \/><\/p>\n<h2><span><br \/>\n  <strong>Webex Expert on Demand macht sich die St\u00e4rken der Webex-Plattform zu Nutze<\/strong><br \/>\n<\/span><\/h2>\n<p>Webex Expert on Demand nutzt die St\u00e4rken der Webex-Plattform f\u00fcr eine bessere unternehmensweite Zusammenarbeit. Derzeit setzen Fahrzeughersteller Webex Expert on Demand ein, um ihre Frontline-Mitarbeiter in den Herstellungswerken und Autoh\u00e4usern zu unterst\u00fctzen und so Produktionsrate und Reparaturabwicklung zu verbessern. Auch andere Bereiche wie das Gesundheitswesen oder die \u00d6l- und Gasindustrie, die immer mehr remote arbeiten, nutzen diese Technologie und die Webex-Plattform zur Optimierung ihrer Routineabl\u00e4ufe.<\/p>\n<p>Wie Sie sehen, transformiert Webex die Arbeit weltweit und branchen\u00fcbergreifend. Wir finden all diese neuen M\u00f6glichkeiten, die Webex Expert on Demand bietet, sehr spannend. Wenn Sie mehr dar\u00fcber erfahren m\u00f6chten, besuchen Sie uns unter <a href=\"https:\/\/help.webex.com\/en-us\">help.webex.com<\/a><br \/>\noder nutzen Sie unsere kostenlosen Schulungsangebote unter: <a href=\"https:\/\/help.webex.com\/landing\/onlineclasses\/upcomingClass\/Working-Remotely\">cs.co\/onlineclasses\u00a0<\/a><\/p>\n<p>Zum Abschluss m\u00f6chte ich Ihnen noch einen aktuellen <a href=\"https:\/\/www.automationworld.com\/communication\/article\/21172238\/cisco-aids-dairy-farmers-of-americas-digital-transformation\">Artikel<\/a> empfehlen. Lesen Sie, wie Cisco Milchbauern in den USA bei ihrer digitalen Transformation unterst\u00fctzt. Erfahren Sie aus erster Hand, wie unendlich viele M\u00f6glichkeiten es gibt.<\/p>\n<blockquote><p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/webex-teams\/webex-teams-integrations\/expert-on-demand.html\">Erfahren Sie mehr dar\u00fcber, wie Cisco Expert on Demand Frontline-Mitarbeitern die Teamarbeit \u00fcber Webex erm\u00f6glicht.<\/a><\/p><\/blockquote>\n<p><strong>Weitere Informationen<\/strong><\/p>\n<p>https:\/\/blogs.cisco.com\/perspectives\/ciscos-connected-experiences-simplify-remote-working<\/p>\n<p>https:\/\/blogs.cisco.com\/collaboration\/how-to-ensure-a-safe-return-back-to-the-office-with-cisco-webex-rooms-and-appspace<\/p>\n<p>https:\/\/blogs.cisco.com\/collaboration\/healthcare-reimagined-creating-a-better-remote-care-experience<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco Webex Expert on Demand ist eine L\u00f6sung f\u00fcr die unmittelbare Zusammenarbeit \u00fcber Webex Teams, die Frontline-Mitarbeiter via Augmented Reality (AR) mit Remote-Experten verbindet. <\/p>\n","protected":false},"author":5384,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1494,5263],"tags":[3851],"class_list":["post-387309","post","type-post","status-publish","format-standard","hentry","category-videokonferenzen","category-zusammenarbeit","tag-collaboration-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex Expert on Demand transformiert die Arbeitsweise von Frontline-Mitarbeitern | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/collaboration\/video-conferencing\/webex-expert-on-demand-is-transforming-work-for-frontline-workers\/\" 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