{"id":389080,"date":"2019-06-13T09:42:54","date_gmt":"2019-06-13T16:42:54","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-de\/einfuhrung-von-plug-and-play-business-connectoren-fur-webex-contact-center\/"},"modified":"2019-06-13T09:42:54","modified_gmt":"2019-06-13T16:42:54","slug":"einfuhrung-von-plug-and-play-business-connectoren-fur-webex-contact-center","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/de\/kundenerfahrungen\/einfuhrung-von-plug-and-play-business-connectoren-fur-webex-contact-center\/","title":{"rendered":"Einf\u00fchrung von Plug-and-Play Business-Connectoren f\u00fcr Webex ..."},"content":{"rendered":"

Das Contact Center ist eine der am meisten miteinander verbundenen Anwendungen im Unternehmen mit mehreren Integrationen in mehrere Systeme. Eine Umfrage der Aberdeen-Gruppe ergab, dass 60 % der Kontaktzentren 7 oder mehr Systeme verwenden, um mit Kunden zu interagieren. Wenn diese Anwendungen nicht in Ihr Contact Center integriert sind, kann es zu langsamen, getrennten und frustrierenden Erfahrungen bei Ihren Agenten kommen, was ihre Kunden ver\u00e4rgert.<\/p>\n

Die offene Plattform und flexible Cloud-Architektur unserer Webex Contact Center-L\u00f6sung<\/a> erm\u00f6glicht unseren Kunden, ihre Investition in Gesch\u00e4ftsanwendungstechnologie vollst\u00e4ndig zu nutzen und sie nahtlos mit ihrem Contact Center zu verbinden. Das Problem der App-Umstellung und die Verbesserung der Mitarbeiter- und Kundenerfahrung.<\/p>\n

Wir haben diesen Schritt weiter gemacht, indem wir Out-of-the-Box-Konnektoren f\u00fcr einige der am h\u00e4ufigsten verwendeten CRM- und Ticketing-Anwendungen f\u00fcr unsere Kunden erstellt haben \u2013 Salesforce, Microsoft Salesforce, Microsoft Salesforce, Zendesk und ServiceNow.<\/p>\n

[ovp]6046275789001[\/ovp]<\/p>\n

Diese Konnektoren betten die Contact Center-Funktionalit\u00e4t in der Gesch\u00e4ftsanwendung ein, sodass Agenten einen intuitiven Zugriff auf wichtige Kundeninformationen und Die Interaktionsfunktionen von Contact Center haben k\u00f6nnen, von einer einzigen Agentenerfahrung aus \u2013 sodass Kundeninteraktionen von Transaktion zu proaktiven und personalisierten Interaktionen werden.<\/p>\n

Dar\u00fcber hinaus verf\u00fcgen Contact Center-Supervisoren \u00fcber eine einheitliche Berichterstellung f\u00fcr Gesch\u00e4fts-App- und Contact Center-Interaktionen, was bedeutet, dass keine kostspielige benutzerdefinierte API-Daten\u00fcbertragung erforderlich ist. Und da die Anschl\u00fcsse bereits erstellt wurden und einfach installiert und konfiguriert werden k\u00f6nnen, haben wir die Kosten, die Komplexit\u00e4t und die langen Zeitrahmen f\u00fcr benutzerdefinierte Anwendungsintegrationen, die IT-ressourcenintensiven, weggenommen.<\/p>\n

Wir m\u00f6chten ein entwicklerfreundliches, offenes Ecosystem haben, das unsere Kunden und Partner dazu ermutigen, einzigartige Anwendungen zu entwickeln. Daher erwarten Sie weitere API-, Connector- und Integrationsmitteilungen, wenn wir die Webex Contact Center-Plattform weiterentwickeln.<\/p>\n

Schlie\u00dflich haben wir die Anschl\u00fcsse ohne Mehrkosten in Ihre Lizenz aufgenommen!<\/p>\n

Wenn Sie mehr \u00fcber Cisco Contact Center-L\u00f6sungen<\/a> erfahren m\u00f6chten, besuchen Sie unsere Website und lesen Sie sich unser E-Book durch<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

CRM- und Ticketing-Connectors sorgen f\u00fcr nahtlose Agenten- und Kundenerfahrung im Contact Center <\/p>\n","protected":false},"author":5455,"featured_media":389081,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1564,5263],"tags":[7984,5266,5806,6213,5272,4785,7156,7985,1985,1987,5265,7986,4786,14161,7983,7987,5267,1990,14163,14162,6467,7988],"class_list":["post-389080","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kundenerfahrungen","category-zusammenarbeit","tag-call-center-management-de","tag-callcenter","tag-callcenter-software","tag-ccaas-de","tag-cisco-blogs-de","tag-cisco-call-center-de","tag-cisco-cloud-contact-center-de-2","tag-cisco-customer-service-de","tag-cloud-contact-center-de","tag-contact-center-de","tag-contact-center-de-2","tag-contact-center-platform-de","tag-contact-center-losungem","tag-crm-de","tag-customer-journey-de","tag-enterprise-contact-center-de","tag-kundenerfahrung","tag-kundenservicesoftware","tag-offnen","tag-omni-kanal","tag-virtuelles-callcenter","tag-workforce-management-de"],"acf":[],"yoast_head":"\nEinf\u00fchrung 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