{"id":389796,"date":"2021-01-21T09:01:43","date_gmt":"2021-01-21T17:01:43","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-de\/aisera-und-cisco-webex-das-geheimnis-schneller-antworten-zur-beschleunigung-des-geschaftsbetriebs\/"},"modified":"2021-01-21T09:01:43","modified_gmt":"2021-01-21T17:01:43","slug":"aisera-und-cisco-webex-das-geheimnis-schneller-antworten-zur-beschleunigung-des-geschaftsbetriebs","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/de\/zusammenarbeit\/hybrides-arbeiten\/aisera-und-cisco-webex-das-geheimnis-schneller-antworten-zur-beschleunigung-des-geschaftsbetriebs\/","title":{"rendered":"Aisera und Cisco Webex \u2013 Das Geheimnis schneller Antworten zur ..."},"content":{"rendered":"<h2><span><br \/>\n  <strong>Bremsen gesch\u00e4ftliche Reibungsverluste Ihr Unternehmen aus?<\/strong><br \/>\n<\/span><\/h2>\n<p>Stellen Sie sich vor, Sie k\u00f6nnten jede Frage Ihrer Mitarbeiter in Echtzeit beantworten.<\/p>\n<p>W\u00e4re das nicht toll?<\/p>\n<p>Denn seien wir ehrlich: Es ist fast unm\u00f6glich, zu jeder Zeit gen\u00fcgend Fachexperten im Haus zu haben, um die Fragen aller Mitarbeiter sofort zu beantworten. Dieses Defizit umfasst den fehlenden Zugang zu Experten aus den Bereichen Produkt, Prozess, IT, Recht, HR oder anderen. Die 2020 einsetzende Pandemie und das daraus resultierende virtuelle Arbeitsumfeld haben dies sicherlich nicht einfacher gemacht. Verz\u00f6gerungen bei der schnellen Beantwortung von Fragen bedeuten Reibungsverluste f\u00fcr Ihr Team. Reibungsverluste und die Verlangsamung Ihres Unternehmens sind gleichbedeutend mit Produktivit\u00e4tsverlusten und f\u00fchren zu einem schlechten Eindruck bei Kunden, was wiederum Umsatzeinbu\u00dfen zur Folge hat.<\/p>\n<h2><span><br \/>\n  <strong>Cisco Webex und Aisera arbeiten zusammen, um bessere und effizientere Kundenservice-Erfahrungen zu bieten\u00a0<\/strong><br \/>\n<\/span><\/h2>\n<p>Wie k\u00f6nnen Unternehmensleiter diese Reibungspunkte beseitigen? Die kurze Antwort lautet: Webex mit <a href=\"https:\/\/aisera.com\">Aisera<\/a>.<\/p>\n<p><a href=\"https:\/\/www.prnewswire.com\/news-releases\/aisera-announces-new-integration-with-cisco-webex-to-drive-world-class-service-desk-productivity-cost-savings-and-user-satisfaction-301213749.html\">Aisera<\/a> ist eine speziell entwickelte Form der digitalen Automatisierung zur schnellen Bereitstellung von Antworten. Webex mit Aisera bieten eine un\u00fcberwachte Verarbeitung nat\u00fcrlicher Sprache \u2013 mit anderen Worten: einfach zu bedienende, st\u00e4ndig lernende virtuelle Assistenten, die die Bearbeitung von Wissensanfragen und Aufgaben automatisieren und beschleunigen. Die Bereitstellung von Support, f\u00fcr den sonst Menschen \u2013 viele qualifizierte Menschen \u2013 ben\u00f6tigt werden, kostet mehr Zeit, als sich Ihr Unternehmen leisten kann.<\/p>\n<p>Aisera ist integriert und basiert auf der gleichen Webex-Kollaborationsplattform, auf die Ihr Team t\u00e4glich \u00fcber Smartphone, Tablet, PC, Laptop und Telefon zugreift. Webex, das f\u00fcr Online-Meetings, Webinare, virtuelle Schulungen und Anrufe optimiert ist, dient jetzt als st\u00e4ndig wachsende Wissensdatenbank Ihres Teams f\u00fcr maschinelles Lernen und das Frontend des Ticketsystems. Was Sie sonst noch wissen sollten:<\/p>\n<ul>\n<li>Die globale Taxonomie von Aisera umfasst mehr als 5\u00a0Milliarden Intents und mehr als 1\u00a0Billion Phrasen f\u00fcr die Bereiche IT, HR, Vertrieb und Kundenservice. Aisera verwendet un\u00fcberwachte NLU, NLP und NLG, um Benutzeranfragen automatisch zu l\u00f6sen.<\/li>\n<li>Aisera lernt kontinuierlich aus ALLEN aktuellen und vergangenen Konversationen, Anfragen, Tickets, Wissen und Expertenfeedback und automatisiert die L\u00f6sung f\u00fcr Ihr Team. Einzigartiges und automatisiertes KI-Lernen \u00fcber Benutzeraktivit\u00e4ten, Konversationen, Tickets, Wissen und Agenten schafft sofortigen Mehrwert ab dem ersten Tag. Webex mit Aisera l\u00e4sst sich direkt in bestehende Systeme wie Microsoft, AWS, Google, Salesforce, ServiceNow, Atlassian, BMC sowie in HR-Systeme, Unternehmensanwendungen und Wissensdatenbanken einbinden.<\/li>\n<li>Der KI-Servicedesk von Aisera kann nicht nur schnelle Antworten geben, sondern auch Gesch\u00e4ftsprozesse und Workflows vollst\u00e4ndig automatisieren, wodurch die Ausgaben f\u00fcr SaaS- und Unternehmenssoftwarelizenzen reduziert werden k\u00f6nnen.<\/li>\n<\/ul>\n<p>In der Welt des Servicemanagements bietet die KI-gesteuerte Klassifizierung, Zuweisung und Weiterleitung von Tickets von Aisera mit autonomen und automatischen Unterst\u00fctzungsmodi f\u00fcr die Ticketl\u00f6sung Empfehlungen und die n\u00e4chstbesten Aktionen zur Unterst\u00fctzung von echten Agenten. Sie k\u00f6nnen problemlos Arbeitsabl\u00e4ufe f\u00fcr das IT-Vorfallmanagement, das Problemmanagement, das \u00c4nderungsmanagement, das Auftragswesen und die Auftragsabwicklung integrieren. So lassen sich zum Beispiel Anfragen zur Ausstattung neuer Mitarbeiter oder Auftr\u00e4ge zur technischen Aufr\u00fcstung bestehender Mitarbeiter leicht automatisieren.<\/p>\n<h2><span><br \/>\n  <strong>Vorteile von Webex mit Aisera<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Webex-with-Aisera-Benefits_AH.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-351777\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Webex-with-Aisera-Benefits_AH.png\" sizes=\"auto, (max-width: 916px) 100vw, 916px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Webex-with-Aisera-Benefits_AH-300x112.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Webex-with-Aisera-Benefits_AH-768x286.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Webex-with-Aisera-Benefits_AH.png 916w\" alt=\"Vorteile von Webex mit Aisera\" width=\"916\" height=\"341\" \/><br \/>\n<\/a>Helfen Sie Ihrem Team, an die Spitze zu kommen und an der Spitze zu bleiben, und entlasten Sie Ihre Experten, damit sie sich auf die Bereiche konzentrieren k\u00f6nnen, in denen Sie sie am meisten brauchen. Durch die Integration der un\u00fcberwachten nat\u00fcrlichsprachlichen virtuellen Assistenten von Aisera in Webex verf\u00fcgen Sie \u00fcber die n\u00e4chste Generation digitaler automatisierter Self-Service-L\u00f6sungen zur Reduzierung gesch\u00e4ftlicher Reibungsverluste, zur Verk\u00fcrzung der Zeit bis zur Probleml\u00f6sung und zur Verbesserung Ihrer Gesch\u00e4ftsabl\u00e4ufe!<\/p>\n<blockquote>\n<h3>Wir haben eine gro\u00dfe Anzahl von Integrationen entwickelt, die Ihnen bei der Arbeit helfen. All dies ist Teil unserer Strategie eines offenen \u00d6kosystems mit unseren Partnern. <strong><br \/>\n  <a href=\"https:\/\/apphub.webex.com\">Auf unserer App-Hub-Seite<\/a> finden Sie die Anwendungen, die Ihnen am meisten helfen werden!<\/strong><\/h3>\n<\/blockquote>\n<p><strong>Weitere Informationen<\/strong><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/?p=351652&#038;preview=true\">Von \u201eTeamwork\u201c zu \u201eDreamwork\u201c<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/2021-business-transformation-and-more-inclusive-collaboration-ahead\">2021: Unternehmenstransformation und integrativere Zusammenarbeit stehen bevor<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/video-conferencing\/whats-new-in-webex-january-2021\/\">Neuerungen in Webex: Januar\u00a02021<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco Webex und Aisera arbeiten zusammen, um bessere und effizientere Kundenservice-Erfahrungen zu bieten!\u00a0<\/p>\n","protected":false},"author":5354,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1569,5263],"tags":[15232,2079,4470,6682],"class_list":["post-389796","post","type-post","status-publish","format-standard","hentry","category-hybrides-arbeiten","category-zusammenarbeit","tag-collaboration-solutions-de","tag-tools-fur-die-zusammenarbeit","tag-webex-app-hub","tag-webex-app-hub-de"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Aisera und Cisco Webex \u2013 Das Geheimnis schneller Antworten zur Beschleunigung des Gesch\u00e4ftsbetriebs | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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This is Jono\u2019s second tour of business with Webex! He currently runs several teams in the Webex business including: the Product Management (PM) group that delivers Webex\u2019s Contact Center and Customer Engagement offerings, as well as the PM team focused on empowering customer administrators, Security &amp; Compliance teams, and Cisco\u2019s partners to deploy and manage Webex, and the PM team responsible for ensuring Webex\u2019s solutions are available to customers across all countries\/markets and government sectors. Prior to re-joining Cisco, he was VP of Product at Truveta - a Seattle healthcare technology startup seeking to Save Lives with Data. At Truveta, Jono\u2019s team built the core product that enabled healthcare data to be brought together from many disparate healthcare systems and sources, then harmonized and anonymized for the purposes of advanced clinical research at a scale never seen before\u2013 all while protecting patient privacy. Throughout his career, Jono has held a variety of technology and business roles \u2013 from Microsoft where he helped start the Office 365, SharePoint Online and the Azure Active Directory businesses, to his previous roles with Cisco where he built teams to tackle a wide range of healthcare, collaboration and business development and strategy problems. Outside of work, Jono is on the executive board for Therapeutic Health Services, a Seattle-area non-profit that supports individuals and families manage mental health and substance abuse to help them lead healthy and productive lives in their communities. He is also on the Executive Council for iUrban Teen, a STEM+Arts education program that brings together underrepresented teens and young adults for career exploration and mentoring. Jono was born and raised in Vancouver, Canada. He originally moved to Seattle for an internship with Microsoft in 2004 and has never left! 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