{"id":380978,"date":"2021-11-09T17:58:00","date_gmt":"2021-11-10T01:58:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-es\/como-cisco-permite-que-los-telefonos-corporativos-de-sus-empleados-esten-seguros-y-preparados-para-una-emergencia\/"},"modified":"2021-11-09T17:58:00","modified_gmt":"2021-11-10T01:58:00","slug":"como-cisco-permite-que-los-telefonos-corporativos-de-sus-empleados-esten-seguros-y-preparados-para-una-emergencia","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/es\/customer-stories\/como-cisco-permite-que-los-telefonos-corporativos-de-sus-empleados-esten-seguros-y-preparados-para-una-emergencia\/","title":{"rendered":"C\u00f3mo Cisco permite que los tel\u00e9fonos corporativos de sus ..."},"content":{"rendered":"

Nomadic E911 con soporte de ubicaci\u00f3n din\u00e1mica |C\u00f3mo Cisco le permite cumplir con los requisitos reglamentarios del 911<\/h2>\n

Una de las lecciones que todos aprendimos en aproximadamente los \u00faltimos dieciocho meses es que los eventos inesperados pueden alterar por completo nuestras vidas en cualquier momento. Los eventos mundiales forzaron un cambio masivo y simult\u00e1neo en nuestra vida laboral, social y dom\u00e9stica. A medida que avanzamos y tenemos la capacidad de trabajar desde cualquier lugar, es importante estar preparado para todo con una comunicaci\u00f3n fiable. Con Webex, proporcionamos soluciones de llamadas en la nube fiables, flexibles y de alta calidad dise\u00f1adas para el mundo h\u00edbrido moderno de hoy.<\/p>\n

Para asegurarnos de que nuestros clientes est\u00e9n cubiertos en situaciones de urgencia y de que trabajen desde cualquier lugar, estamos al tanto de las normas y los reglamentos actualizados relativos a las comunicaciones de emergencia. Nos acercamos a la fase final de los reglamentos federales promulgados por el gobierno de los Estados Unidos relativos a la administraci\u00f3n de las llamadas de emergencia, que entrar\u00e1n en vigencia el 6 de enero de 2022. En parte, el objetivo de las leyes es proteger a cualquier persona que llame al 911 desde un sistema telef\u00f3nico multil\u00ednea (MLTS), implementado para empresas que tienen empleados que trabajan desde campus y ubicaciones remotas.<\/p>\n

\u00bfQu\u00e9 cambiar\u00e1 para las llamadas de emergencia al 911?<\/strong><\/h2>\n

El a\u00f1o pasado, entr\u00f3 en vigencia la ley Kari<\/strong>, que exige que, cuando se marque el 911, la llamada se dirija al punto de acceso de seguridad p\u00fablica (PSAP, Public Safety Access Point) adecuado, sin necesidad de que la persona que llame marque un prefijo, como el \u201c9\u201d. Tambi\u00e9n exig\u00eda que se enviara una notificaci\u00f3n a un lugar donde fuera probable que alguien la viera o la escuchara (por ejemplo, la oficina de seguridad). Aunque pueden aplicarse algunas excepciones, en general, la notificaci\u00f3n debe incluir una alerta de que se ha realizado una llamada al 911, mostrar un n\u00famero de devoluci\u00f3n de llamada v\u00e1lido y proporcionar informaci\u00f3n sobre la ubicaci\u00f3n de la persona que llama compartida con el PSAP. Adem\u00e1s, la fase 1 de la ley RAY BAUM <\/strong>exig\u00eda que el MLTS notificara al PSAP local la ubicaci\u00f3n de las llamadas de emergencia para los dispositivos en las instalaciones y fijos. Webex Calling y Unified Communications Manager (UCM) Cloud ya ofrecen soporte para estos requisitos.<\/p>\n

El 6 de enero de 2022, entrar\u00e1 en vigencia la fase 2 de la ley RAY BAUM<\/strong>, que exige que se transmita la ubicaci\u00f3n de las llamadas de emergencia para dispositivos no fijos y fuera de las instalaciones con todas las llamadas al 911 al PSAP correspondiente. La ubicaci\u00f3n de las llamadas de emergencia puede incluir la direcci\u00f3n de la persona que llama e informaci\u00f3n adicional, como la suite o el apartamento, que es necesaria para identificar la ubicaci\u00f3n de la persona que llama.<\/p>\n

Como puede imaginar, en un mundo en el que el trabajo h\u00edbrido es la regla, puede ser dif\u00edcil saber d\u00f3nde est\u00e1n sus empleados cuando necesitan hacer una llamada de emergencia. Webex Calling y Unified Communications Manager (UCM) Cloud ahora ofrecen Nomadic E911 con soporte de ubicaci\u00f3n din\u00e1mica para ayudar a su organizaci\u00f3n a cumplir estos \u00faltimos reglamentos.<\/p>\n

\u00bfC\u00f3mo admite la aplicaci\u00f3n Webex este cambio?<\/h2>\n

Con los servicios de Nomadic E911, cuando un empleado realice una llamada de emergencia usando la aplicaci\u00f3n Webex o dispositivos como tel\u00e9fonos IP, Webex proporcionar\u00e1 informaci\u00f3n precisa de su ubicaci\u00f3n a los servicios de emergencia para que respondan de forma r\u00e1pida y en el lugar correspondiente.<\/p>\n

La aplicaci\u00f3n y los dispositivos de Webex, cuando est\u00e1n en el campus, proporcionan informaci\u00f3n de la ubicaci\u00f3n basada en la topolog\u00eda de la red configurada por el administrador del sistema. El sistema detecta la identidad de la red para su conexi\u00f3n, como el BSSID del punto de acceso inal\u00e1mbrico, la direcci\u00f3n f\u00edsica del dispositivo (MAC) o la subred IP y utiliza el mapeo configurado por los administradores para identificar con precisi\u00f3n la ubicaci\u00f3n de un usuario.<\/p>\n

Hoy en d\u00eda, muchos empleados trabajan de forma remota, ya sea desde su hogar, su cafeter\u00eda favorita o la biblioteca local. La aplicaci\u00f3n Webex pedir\u00e1 a estos empleados su direcci\u00f3n actual y la validar\u00e1 para utilizarla como parte de la llamada de emergencia. Webex almacenar\u00e1 la direcci\u00f3n, de modo que la pr\u00f3xima vez que el usuario se encuentre en el mismo lugar, Webex lo detectar\u00e1 autom\u00e1ticamente como una ubicaci\u00f3n conocida.<\/p>\n

Las llamadas de emergencia desde tel\u00e9fonos m\u00f3viles no son enrutadas por Webex y utilizar\u00e1n el servicio de red del operador inal\u00e1mbrico para determinar la ubicaci\u00f3n y entregar la llamada al 911 al PSAP.<\/p>\n

En cuanto al cumplimiento del aspecto de notificaci\u00f3n de la ley Kari, el administrador de su sistema puede configurar la informaci\u00f3n de las instalaciones designadas y las partes que deben ser alertadas por correo electr\u00f3nico o SMS cuando se realiza una llamada de emergencia.<\/p>\n

Ahora Nomadic E911 se incluye con su suscripci\u00f3n actual a Webex Calling (multi-tenancy e instancia exclusiva) y UCM Cloud para todos sus usuarios de Estados Unidos. Cisco ofrece esta capacidad aprovechando la soluci\u00f3n RedSky Horizon Mobility. RedSky (ahora una empresa de Everbridge) es un partner tecnol\u00f3gico estrat\u00e9gico de Cisco desde 2015, que proporciona soporte E911 a los clientes de Cisco. Lea el comunicado de prensa aqu\u00ed<\/a>.<\/p>\n

El servicio Nomadic E911 est\u00e1 disponible para los usuarios de EE.\u00a0UU. independientemente de su proveedor de PSTN, ya sean planes de llamadas de Cisco, PSTN conectado a la nube (CCPP) o gateway PSTN local. Cuando el usuario est\u00e1 configurado para Nomadic E911, Cisco enruta las llamadas de emergencia directamente a RedSky, que asegura de inmediato su enrutamiento exitoso al PSAP correspondiente.<\/p>\n

\u00bfEst\u00e1 preparado para cumplir los requisitos reglamentarios del 911?<\/h2>\n

Para obtener m\u00e1s informaci\u00f3n sobre la ley RAY BAUM, visite el sitio 911.gov aqu\u00ed<\/a><\/p>\n

Le recomendamos que configure su implementaci\u00f3n de Webex Calling para Nomadic E911 con una revisi\u00f3n cuidadosa de sus necesidades de llamadas de emergencia. Hable con su partner y su gerente de cuenta de Cisco para que lo ayuden a implementar esta importante capacidad.<\/p>\n

Para obtener m\u00e1s informaci\u00f3n sobre Nomadic E911, puede consultar los siguientes recursos<\/p>\n

Servicio de emergencia 911 de RedSky para Webex Calling [Enlace de ayuda<\/a>]<\/p>\n

Nomadic E911 [Preguntas frecuentes<\/a>]<\/p>\n

M\u00e1s informaci\u00f3n<\/strong><\/p>\n

Llamadas empresariales de \u00faltima generaci\u00f3n creadas para el trabajo h\u00edbrido<\/a><\/p>\n

Diga \u201cs\u00ed\u201d a la seguridad en el trabajo: c\u00f3mo los clientes de UCM pueden cumplir con la ley Kari y la ley RAY BAUM<\/a><\/p>\n

Novedades de Webex: Octubre de 2021<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Nomadic E911 con soporte de ubicaci\u00f3n din\u00e1mica |C\u00f3mo Cisco le permite cumplir con los requisitos reglamentarios del 911 Una de […]<\/p>\n","protected":false},"author":5554,"featured_media":380015,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5293,424,1508],"tags":[4493,6650,15216,4689,5120,1434,1430,5490],"class_list":["post-380978","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-colaboracion","category-customer-stories","category-customer-stories-es","tag-cisco-unified-communications-manager","tag-cisco-unified-communications-manager-es","tag-collaboration-tools-es","tag-comunicaciones-en-la-nube","tag-pbx-en-la-nube","tag-pstn-es","tag-voip-es","tag-webex-calling-es-2"],"acf":[],"yoast_head":"\nC\u00f3mo Cisco permite que los tel\u00e9fonos corporativos de sus empleados est\u00e9n seguros y preparados para una 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