{"id":381071,"date":"2021-10-28T19:57:00","date_gmt":"2021-10-29T02:57:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-es\/webexone-dia-2-reinventar-la-experiencia-del-cliente\/"},"modified":"2021-10-28T19:57:00","modified_gmt":"2021-10-29T02:57:00","slug":"webexone-dia-2-reinventar-la-experiencia-del-cliente","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/es\/experiencia-del-cliente\/webexone-dia-2-reinventar-la-experiencia-del-cliente\/","title":{"rendered":"WebexOne D\u00eda 2 | Reinventar la experiencia del cliente"},"content":{"rendered":"<h2>Presentamos la plataforma de experiencia del cliente m\u00e1s completa del sector<\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Javed_Cusotmers-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378965\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Javed_Cusotmers-1.png\" alt=\"Javed_Customers\" width=\"936\" height=\"306\" \/><br \/>\n<\/a><\/p>\n<p>Otro asombroso d\u00eda de contenidos incre\u00edbles, oradores y tecnolog\u00eda innovadora para WebEx con el segundo d\u00eda de nuestra segunda conferencia anual de usuarios, <a href=\"http:\/\/webexone.com\/\"> WebexOne 2021. <\/a>El vicepresidente ejecutivo y director general de Collaboration and Security de Cisco, <a href=\"https:\/\/www.linkedin.com\/in\/jeetupatel\/\">Jeetu Patel,<\/a> desvel\u00f3 la estrategia de Experiencia del Cliente de Webex y c\u00f3mo ofreceremos la plataforma de Experiencia del Cliente m\u00e1s completa del sector. No deje de <a href=\"https:\/\/www.youtube.com\/watch?v=r7b4fJ9dUco\">ver el discurso de apertura<\/a>.<\/p>\n<h2><strong>La salsa secreta de T-Mobile para crear experiencias del cliente memorables\u00a0<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/T-mobile-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378976\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/T-mobile-1.png\" alt=\"T-mobile\" width=\"936\" height=\"240\" \/><br \/>\n<\/a><\/p>\n<p>Jeetu Patel se sent\u00f3 con <a href=\"https:\/\/www.linkedin.com\/in\/calliefield\/\">Callie Field<\/a>, vicepresidenta ejecutiva y directora de experiencia del cliente de T-Mobile, para una charla \u00edntima sobre c\u00f3mo T-Mobile utiliza Webex para ayudar a sus agentes a entender mejor las necesidades de los clientes y a profundizar la conexi\u00f3n de los clientes con la marca T-Mobile. Para ver c\u00f3mo Webex ayuda a T-Mobile a llevar el servicio de atenci\u00f3n al cliente al siguiente nivel, <a href=\"https:\/\/www.youtube.com\/watch?v=QfzM6jMX7Fc\">vea este video<\/a>.<\/p>\n<h2><strong>\u00daltimas innovaciones para Webex Contact Center y CPaaS<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/New-innovations-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378986\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/New-innovations-1.png\" alt=\"\u00daltimas innovaciones\" width=\"936\" height=\"334\" \/><br \/>\n<\/a><\/p>\n<p>El vicepresidente y director general de Growth Business Unit de Webex, <a href=\"https:\/\/www.linkedin.com\/in\/omartawakol\/\">Omar Tawakol,<\/a> y el director de marketing de Customer Experience Product de Webex, <a href=\"https:\/\/www.linkedin.com\/in\/courtenaygodshall\/\">Courtenay Godshall,<\/a> compartieron las \u00faltimas integraciones de los nuevos canales digitales, Webex Connect (antes imiconnect) y Webex App en Webex Contact Center. La directora senior de Marketing Solutions de Webex, <a href=\"https:\/\/www.linkedin.com\/in\/miriammelo\/\">Miriam Melo,<\/a> y el director senior de ingenier\u00eda y jefe de productos de imimobile, <a href=\"https:\/\/www.linkedin.com\/in\/sudarshandharmapuri\/\">Sudarshan Dharmapuri,<\/a> fueron los siguientes en intervenir y mostraron lo f\u00e1cil que es crear interacciones a medida con los clientes con CPaaS. Tambi\u00e9n anunciaron el nuevo entorno aislado para desarrolladores y las capacidades de v\u00eddeo de Webex que pronto estar\u00e1n disponibles para los desarrolladores.<\/p>\n<h2><strong>Charla \u00edntima con Broadcom y Rogers Communications <\/strong><\/h2>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/vinodmkrishnan\/\">Vinod Muthukrishnan,<\/a>\u00a0director de operaciones de Customer Experience de Webex, charl\u00f3 con <a href=\"https:\/\/www.linkedin.com\/in\/stanley-toh-982b5728\/\">Stanley Toh<\/a>, director de servicios y experiencia del usuario final de Broadcom, y con <a href=\"https:\/\/www.linkedin.com\/in\/caron-baggaley-cbap\u00ae-pmp\u00ae-246566b\/?originalSubdomain=ca\">Caron Baggaley<\/a>, director de comunicaciones de pedidos y tecnolog\u00eda de prepago de Roger, para saber c\u00f3mo confiar en las soluciones de experiencia del cliente de Webex conecta a las organizaciones con sus clientes.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Broadcom-and-Rogers-Communications-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378996\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Broadcom-and-Rogers-Communications-1.png\" alt=\"Broadcom y Rogers Communications\" width=\"936\" height=\"278\" \/><br \/>\n<\/a><\/p>\n<h2><strong>Hacemos que la \u00faltima frontera sea accesible para todos<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/final-frontier-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-379006\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/final-frontier-1.png\" alt=\"frontera final\" width=\"936\" height=\"264\" \/><br \/>\n<\/a><\/p>\n<p>La exastronauta de la NASA <a href=\"https:\/\/en.wikipedia.org\/wiki\/Nicole_Stott\">Nicole Stott<\/a> y la astronauta de SpaceX, piloto de la misi\u00f3n Inspiration4 y artista\u00a0<a href=\"https:\/\/en.wikipedia.org\/wiki\/Sian_Proctor\">Dr. Sian Proctor<\/a> mantuvieron una incre\u00edble conversaci\u00f3n sobre por qu\u00e9 la inclusi\u00f3n es fundamental para la exploraci\u00f3n espacial, y compartieron sus ideas sobre el aislamiento, el trabajo en equipo, la tecnolog\u00eda, el arte, los ba\u00f1os espaciales y el hecho de ir con valent\u00eda donde nadie (o muy pocos) han ido antes.<\/p>\n<p>\u00a0<\/p>\n<h2><strong>Felicitaciones a todos los ganadores de los premios Partner Award<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Partner_awards-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-379016\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Partner_awards-1.png\" alt=\"Partner_awards\" width=\"936\" height=\"278\" \/><br \/>\n<\/a><\/p>\n<h2><strong>Redefinir el \u201cyo\u201d con Simone Biles<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Simone_Biles-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-379026\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Simone_Biles-1.png\" alt=\"Simone_Biles\" width=\"936\" height=\"454\" \/><br \/>\n<\/a><\/p>\n<p>La gimnasta m\u00e1s condecorada de todos los tiempos, <a href=\"https:\/\/en.wikipedia.org\/wiki\/Simone_Biles\">Simone Biles<\/a>, se sent\u00f3 con la vicepresidenta ejecutiva y directora de Personas, Pol\u00edtica y Prop\u00f3sito <a href=\"https:\/\/www.linkedin.com\/in\/fkatsoudas\/\">Francine Katsoudas<\/a> para mantener una fascinante conversaci\u00f3n sobre el valor y la necesidad de priorizar el \u201cyo\u201d.<\/p>\n<p>Qu\u00e9 lista de oradores y tecnolog\u00eda fascinante que presentamos, y qu\u00e9 incre\u00edble es tener d\u00eda entero de WebexOne dedicado al \u00e1rea de r\u00e1pido crecimiento de la experiencia del cliente. \u00a1Estamos muy orgullosos de nuestros equipos que est\u00e1n detr\u00e1s de estos productos y de la excepcional tecnolog\u00eda para las experiencias de los clientes! \u00a1Est\u00e9n atentos a las incre\u00edbles innovaciones que nuestros equipos presentar\u00e1n en los pr\u00f3ximos meses!<\/p>\n<p><strong>M\u00e1s informaci\u00f3n<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/es\/trabajo-hibrido\/dia-1-de-webexone-reinventar-el-trabajo-hibrido\/\">WebexOne d\u00eda 1 | Reinventar el trabajo h\u00edbrido<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/es\/videoconferencias\/novedades-de-webex-octubre-de-2021\/\">Las novedades de Webex: Octubre 2021<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/es\/trabajo-hibrido\/potenciar-la-experiencia-del-trabajo-y-del-cliente-en-un-mundo-hibrido\/\">Potenciar la experiencia del trabajo y del cliente en un mundo h\u00edbrido<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Presentamos la plataforma de experiencia del cliente m\u00e1s completa del sector Otro asombroso d\u00eda de contenidos incre\u00edbles, oradores y tecnolog\u00eda [&hellip;]<\/p>\n","protected":false},"author":5377,"featured_media":379881,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5293,1567,1572],"tags":[5959,2434,5490,4153],"class_list":["post-381071","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-colaboracion","category-experiencia-del-cliente","category-trabajo-hibrido","tag-webexone-es","tag-trabajar-desde-cualquier-parte","tag-webex-calling-es-2","tag-webexone"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WebexOne D\u00eda 2 | 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