{"id":381187,"date":"2021-11-10T00:00:00","date_gmt":"2021-11-10T08:00:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-es\/google-nombro-a-webex-contact-center-solucion-chrome-enterprise-recommended\/"},"modified":"2022-01-06T17:52:23","modified_gmt":"2022-01-07T01:52:23","slug":"google-nombro-a-webex-contact-center-solucion-chrome-enterprise-recommended","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/es\/customer-stories\/google-nombro-a-webex-contact-center-solucion-chrome-enterprise-recommended\/","title":{"rendered":"Google nombr\u00f3 a Webex Contact Center soluci\u00f3n \u201cChrome Enterprise ..."},"content":{"rendered":"<p>Hace poco, Google anunci\u00f3 la ampliaci\u00f3n de uno de sus principales programas de partners recomendados para incluir soluciones de centros de contacto, y nos complace compartir que <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> fue seleccionado como uno de los primeros productos que cumplieron con los rigurosos est\u00e1ndares establecidos para formar parte del programa. <a href=\"https:\/\/chromeenterprise.google\/os\/recommended\/\">\u201cChrome Enterprise Recommended\u201d<\/a> es el programa de partners de Google que muestra soluciones de terceros optimizadas en Chrome OS. Los partners incluidos en el programa trabajaron con Google para ampliar la funcionalidad, la calidad, la seguridad y la experiencia del usuario final de sus productos. Este es el tercer producto de Cisco que recibe la designaci\u00f3n de \u201cChrome Enterprise Recommended\u201d, junto con la aplicaci\u00f3n Webex, Cisco Duo y ahora Webex Contact Center.<\/p>\n<p>Dado que Chrome OS ahora es la segunda opci\u00f3n de sistema operativo m\u00e1s popular en todo el mundo,<a href=\"https:\/\/arstechnica.com\/gadgets\/2021\/02\/the-worlds-second-most-popular-desktop-operating-system-isnt-macos-anymore\/\"><br \/>\n<sup>1<\/sup><br \/>\n<\/a> las soluciones de software cr\u00edticas para la empresa que est\u00e1n optimizadas para su uso en Chrome OS tienen claras ventajas.<\/p>\n<p>La mejor estructura de plataforma en la nube de Webex Contact Center con el sistema operativo r\u00e1pido y seguro de Chrome aportan a su empresa innovaci\u00f3n, flexibilidad, escalabilidad y agilidad sin sacrificar la seguridad.<\/p>\n<h2><strong>Webex Contact Center con Chrome OS proporcionan una soluci\u00f3n segura y fiable que permite a las organizaciones ofrecer experiencias excepcionales a los clientes<\/strong><\/h2>\n<p>El escritorio de agente intuitivo y personalizable de Webex Contact Center m\u00e1s Chrome OS hacen que sea r\u00e1pido y f\u00e1cil de implementar y administrar, lo que permite a los agentes trabajar desde cualquier lugar.<\/p>\n<p>Vea Webex Contact Center en acci\u00f3n en Chrome OS en el siguiente v\u00eddeo de demostraci\u00f3n.<\/p>\n<p><iframe loading=\"lazy\" title=\"Webex Contact Center and Chrome OS App Demo\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/AC460NB9N_A?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Con Webex Contact Center basado en la nube y Chrome OS, las empresas pueden hacer lo siguiente:<\/p>\n<ul>\n<li>Mejorar la satisfacci\u00f3n de los clientes con capacidades de autoservicio basadas en la IA las 24 horas del d\u00eda, los 7 d\u00edas de la semana.<\/li>\n<li>Detener la p\u00e9rdida de clientes y aumentar el valor de por vida con interacciones personalizadas.<\/li>\n<li>Poner al d\u00eda a los agentes con una implementaci\u00f3n m\u00e1s r\u00e1pida en Chrome OS y una administraci\u00f3n sencilla.<\/li>\n<li>Asegurar la informaci\u00f3n de la empresa y de los clientes con la protecci\u00f3n proactiva integrada de Chrome OS contra virus, ransomware y negligencia de los empleados.<\/li>\n<\/ul>\n<h2><strong>Webex Contact Center se une a la aplicaci\u00f3n Webex y a Cisco Duo Security como soluciones \u201cChrome Enterprise Recommended\u201d<\/strong><\/h2>\n<p>Con Webex Contact Center, tambi\u00e9n puede dar a los agentes acceso instant\u00e1neo a otros expertos en la materia de su organizaci\u00f3n con la <a href=\"https:\/\/services.google.com\/fh\/files\/misc\/cisco_webex_joint_solution_overview_cer.pdf?_ga=2.195445803.608204199.1634050938-1757654361.1633478595\">aplicaci\u00f3n Webex<\/a> integrada que incluye mensajer\u00eda, reuniones y llamadas todo en uno.<\/p>\n<p>Las empresas tambi\u00e9n pueden contar con la seguridad de la fuerza laboral remota l\u00edder en el mercado integrada de forma nativa con Chrome OS con <a href=\"https:\/\/services.google.com\/fh\/files\/misc\/cisco_duo_security_chrome_enterprise_recommended_joint_solution_overview.pdf?_ga=2.165261695.1179634527.1636054632-807172462.1636054632\">Cisco Duo<\/a> para bloquear con confianza el acceso no autorizado y garantizar que su fuerza laboral siga siendo productiva desde cualquier ubicaci\u00f3n.<\/p>\n<h2><strong>\u00bfEst\u00e1 listo para comenzar? <\/strong><\/h2>\n<blockquote><p><a href=\"https:\/\/www.webex.com\/contact-sales.html\">Hable con un experto<\/a> sobre c\u00f3mo Webex Contact Center puede formar parte de su soluci\u00f3n empresarial con Chrome OS.<\/p><\/blockquote>\n<p><strong>Recursos adicionales<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/es\/videoconferencias\/el-programa-chrome-enterprise-recommended-da-la-bienvenida-a-cisco-webex\/\">El programa \u201cChrome Enterprise Recommended\u201d da la bienvenida a la aplicaci\u00f3n Webex<\/a> [Blog]<\/p>\n<p><a href=\"https:\/\/duo.com\/blog\/secure-access-to-your-google-chrome-enterprise-with-duo\">Acceso seguro a Google Chrome Enterprise con Duo Security de Cisco<\/a> [Blog]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hace poco, Google anunci\u00f3 la ampliaci\u00f3n de uno de sus principales programas de partners recomendados para incluir soluciones de centros [&hellip;]<\/p>\n","protected":false},"author":5560,"featured_media":380026,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[424,424,1267],"tags":[4278],"class_list":["post-381187","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","category-customer-experience","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Google nombr\u00f3 a Webex Contact Center soluci\u00f3n \u201cChrome Enterprise Recommended\u201d | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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Ted has dedicated over 20 years of his career to understanding how software and technology can enable organizations to deliver exceptional customer experiences, then designing and bringing solutions to market to meet those needs. His two decades of experience span both on-premises and cloud-delivered contact center solutions and includes countless hours spent hands-on with customers to deeply understand their needs, giving him a unique view on the benefits and best practices across delivery models for contact center solutions.","url":"https:\/\/blog.webex.com\/es\/contributors\/ted-phipps\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/posts\/381187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/users\/5560"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/comments?post=381187"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/posts\/381187\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/media\/380026"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/media?parent=381187"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/categories?post=381187"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/tags?post=381187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}