{"id":384335,"date":"2020-05-14T12:00:05","date_gmt":"2020-05-14T19:00:05","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-es\/futuro-de-la-serie-de-carreras-de-trabajo-dia-4-el-centro-de-contacto-del-futuro\/"},"modified":"2020-05-14T12:00:05","modified_gmt":"2020-05-14T19:00:05","slug":"futuro-de-la-serie-de-carreras-de-trabajo-dia-4-el-centro-de-contacto-del-futuro","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/es\/experiencia-del-cliente\/futuro-de-la-serie-de-carreras-de-trabajo-dia-4-el-centro-de-contacto-del-futuro\/","title":{"rendered":"Futuro de la serie de carreras de trabajo: d\u00eda 4, el Centro de ..."},"content":{"rendered":"

\"\"<\/p>\n


\n Tendencias que impulsar\u00e1n el centro de contacto del futuro<\/strong>
\n<\/span><\/h2>\n

En el cuarto d\u00eda de nuestra reuni\u00f3n virtual, tuvimos realmente grandes debates y escuchamos gran cantidad de lo que tienen en mente los responsables de toma de decisiones del centro de contacto, el cambio de la naturaleza de los centros de contacto, d\u00f3nde est\u00e1n durante este cambio al trabajo remoto y c\u00f3mo construir un centro de contacto en torno a los agentes remotos y lo que tiene el futuro.<\/p>\n

<\/h2>\n

\u00a0<\/p>\n


\n Desaf\u00edos, situaci\u00f3n actual y fases siguientes<\/strong>
\n<\/span><\/h2>\n

En nuestra primera sesi\u00f3n del d\u00eda, Zachary Zachary Zach, Director de Comunicaciones Estrat\u00e9gicas del Centro de contacto de Cisco, tuvo una discusi\u00f3n clara para descubrir los desaf\u00edos \u00fanicos con los que se enfrentan los centros de contacto para la transici\u00f3n a la nube. Para entrar en la conversaci\u00f3n del centro de contacto remoto, era el vicepresidente\/director general del Centro de contacto de Cisco,Mg Tavakol, y dos analistas importantes; Sheila McGee-Smith y Robin Robin Robiniss. Despu\u00e9s de tomar la situaci\u00f3n actual, cerraron con lo que se necesita en la siguiente fase, incluida la importancia de los datos, la inteligencia artificial (IA) y la necesidad de un plan de continuidad de los negocios.<\/p>\n

[galer\u00eda size=\u00bbmedium\u00bb ids=\u00bb323190,323189,323193″]<\/p>\n

<\/h2>\n


\n Factores significativos de la experiencia del cliente y las pr\u00f3ximas experiencias de los clientes<\/strong>
\n<\/span>
\n
\n \"Cinco
\n <\/strong>
\n<\/span><\/h2>\n

Las expectativas del cliente, la lealtad, la inteligencia artificial (IA) y el toque humano ser\u00e1n factores significativos en el futuro de las experiencias del cliente, que fue el tema de nuestra segunda sesi\u00f3n del d\u00eda. Barbara Barbara Barbara (Gerente Superior de Marketing de Productos, Centro de contacto de Cisco) y Vinod Muthukrishnan (Director de crecimiento, Centro de contacto de Cisco) presentaron 5 proyectos de c\u00f3mo el mercado es el encabezado y c\u00f3mo las empresas pueden reunirse con ellos con \u00e9xito.<\/p>\n

<\/h2>\n


\n Habilitaci\u00f3n de agentes del Centro de contacto remoto<\/strong>
\n<\/span><\/h2>\n

A medida que las empresas cambian para transformar la experiencia del cliente en un diferenciador, nuestra \u00faltima sesi\u00f3n examine los pasos que las organizaciones est\u00e1n tomando para dote a los agentes del centro de contacto remoto. Nos hemos queden al d\u00eda con Zachary Uno nuevamente mientras analizaba la transformaci\u00f3n de las experiencias de los clientes al aprovechar AI, gesti\u00f3n de experiencias y software de colaboraci\u00f3n para impactar directamente en los resultados comerciales.<\/p>\n


\n Futuro de una serie de carreras de trabajo: panel de analistas de la industria d\u00eda 5<\/strong>
\n<\/span><\/h2>\n

Por favor, \u00fanase ma\u00f1ana a nuestra sesi\u00f3n final, un debate con analistas de la industria sobre la vista del futuro del trabajo.<\/p>\n


\n Para obtener m\u00e1s informaci\u00f3n,<\/strong> <\/span> visite : https:\/\/virtualsummit.webex.com\/<\/a> <\/u> Ver bajo<\/strong>demanda:<\/span>\u202f
\n https:\/\/futureofwork.webex.com\/virtual-summit<\/a>
\n<\/u><\/p><\/blockquote>\n

\n

M\u00e1s informaci\u00f3n sobre el futuro de las series de tecnolog\u00eda de tecnolog\u00eda de transporte de trabajo: historias de transformaci\u00f3n de la empresa del d\u00eda<\/strong> <\/a> 3\u00a1Aqu\u00ed est\u00e1 elfuturo del trabajo!<\/a><\/p>\n

Serie en directo de Tiempo #RemoteWork\u2013 Ahora el futuro del trabajo<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Para ayudar a explorar #RemoteWork y el futuro del trabajo, hemos reunido una serie de 5 d\u00edas de sesiones de una hora con expertos en la industria, clientes y el equipo de liderazgo de Webex del 15 al 15 de mayo de 2020.<\/p>\n","protected":false},"author":3805,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5293,1567,1572],"tags":[501],"class_list":["post-384335","post","type-post","status-publish","format-standard","hentry","category-colaboracion","category-experiencia-del-cliente","category-trabajo-hibrido","tag-workplace-transformation"],"acf":[],"yoast_head":"\nFuturo de la serie de carreras de trabajo: d\u00eda 4, el Centro de contacto del futuro | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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