{"id":384439,"date":"2020-03-13T10:28:12","date_gmt":"2020-03-13T17:28:12","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-es\/cisco-anuncia-la-implementacion-rapida-del-centro-de-contacto-de-webex-work-from-home\/"},"modified":"2020-03-13T10:28:12","modified_gmt":"2020-03-13T17:28:12","slug":"cisco-anuncia-la-implementacion-rapida-del-centro-de-contacto-de-webex-work-from-home","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/es\/experiencia-del-cliente\/cisco-anuncia-la-implementacion-rapida-del-centro-de-contacto-de-webex-work-from-home\/","title":{"rendered":"Cisco anuncia la implementaci\u00f3n r\u00e1pida del Centro de contacto de ..."},"content":{"rendered":"

En todo el mundo, muchas empresas solicitan a los empleados que trabajen desde sus hogares, incluso a los que cumplen funciones comerciales de misi\u00f3n cr\u00edtica, como los centros de <\/a>contacto.<\/p>\n

Los clientes de Cisco han aprovechado por mucho tiempo nuestras soluciones de centro de contacto virtual <\/a> y agente remoto. Muchos est\u00e1n buscando asesoramiento sobre c\u00f3mo expandir estas capacidades para que los agentes y supervisores trabajen desde sus hogares. Est\u00e1n buscando maneras de responder r\u00e1pidamente a las preocupaciones y preguntas del cliente, a la vez que se prepara proactivamente para cualquier posible impacto en el negocio.<\/p>\n

Algunas empresas deben agregar un sistema de centro de contacto adicional para descargar vol\u00famenes de llamadas de un sistema existente.\u00a0 Otras empresas necesitan una soluci\u00f3n del centro de contacto que no requiere una VPN para que los agentes trabajen desde sus hogares. Adem\u00e1s, las empresas que todav\u00eda no tienen un centro de contacto buscan ofrecer a sus clientes una \u00abl\u00ednea directa de emergencia\u00bb para que acote asuntos urgentes. Estas necesidades est\u00e1n aumentando de manera creciente.<\/p>\n


\n Trabajo de Cisco desde el plan del Agente del Centro de contacto en casa<\/strong>
\n<\/span><\/h2>\n


\n \"Principales
\n<\/a>Cisco anuncia una soluci\u00f3n de implementaci\u00f3n r\u00e1pida para que las organizaciones se <\/a> ejecuten con rapidez.\u00a0 En tan solo cinco d\u00edas puede implementarse una soluci\u00f3n en la nube segura, escalable y nativa para empresas con hasta 1000 agentes concurrentes en el Centro de contacto de <\/a>Webex.<\/p>\n

La soluci\u00f3n incluye software de agentes y supervisores, PSTN para llamadas entrantes y un s\u00f3lido conjunto de capacidades de omnicanal, enrutamiento e informes: todo lo necesario para ejecutar con \u00e9xito un centro de contacto virtual.<\/p>\n

Como es una soluci\u00f3n en la nube, es compatible con los agentes del centro de contacto que necesitan trabajar desde el hogar, independientemente de los extremos o la ubicaci\u00f3n f\u00edsica.\u00a0 La configuraci\u00f3n de agentes para trabajar desde el hogar es simple.\u00a0\u00a0Un agente simplemente necesita un tel\u00e9fono inteligente o hogar que pueda marcarse directamente (preferiblemente con auriculares) y una computadora con un explorador y conexi\u00f3n a Internet.\u00a0\u00a0No se requiere conexi\u00f3n VPN. Esto garantiza que puedan mantenerse completamente productivos y conectados con los clientes y con el resto del negocio.<\/p>\n

Mire mi breve v\u00eddeo para obtener una descripci\u00f3n general r\u00e1pida de nuestra<\/a> soluci\u00f3n.<\/strong><\/p>\n


\n Configuraci\u00f3n r\u00e1pida para clientes Centro de contacto de Cisco Unified Enterprise y Express<\/strong>
\n<\/span><\/h2>\n

Actualmente, m\u00e1s del 40 % de nuestros clientes tienen un programa de trabajo desde casa existente para sus recursos del centro de contacto. A continuaci\u00f3n se describe c\u00f3mo los clientes del Centro de contacto de Unified Enterprise y el Centro de contacto de Unified Express pueden expandir o activar r\u00e1pidamente m\u00e1s empleados del centro de contacto desde el hogar <\/a> para mantener la <\/a> productividad. Para ver las instrucciones completas de configuraci\u00f3n, lea nuestra Gu\u00eda de implementaci\u00f3n de Work from Home Solution<\/a>.<\/p>\n

Para obtener m\u00e1s informaci\u00f3n acerca de la soluci\u00f3n Cisco Webex Centro de contacto de , lea nuestro resumen.<\/a><\/p>\n

Para obtener m\u00e1s informaci\u00f3n acerca del Centro de contacto de Cisco, visite nuestro sitio web<\/a>.<\/p>\n

Para aprender a configurar agentes remotos con su plataforma local del Centro de contacto de Cisco, lea nuestra Gu\u00eda de implementaci\u00f3n de la soluci\u00f3n de trabajo desde el hogar.<\/a><\/p>\n


\n \u00bfSe pregunta c\u00f3mo habilitar una fuerza laboral remota utilizando Webex? <\/strong>
\n<\/span><\/p>\n

Lea este informe especial sobre ‘Connected Business’ en the Times UK con Sri Srinivasan, vicepresidente ejecutivo y gerente general de Colaboraci\u00f3n de Cisco y Preguntas y respuestas sobre \u00abSugerencias de expertos para el trabajo remoto\u00bb con el vicepresidente y gerente general de Webex Teams, Lorquel\u00f3nEleton.\u00a0<\/a><\/p>\n

Obtener m\u00e1s informaci\u00f3n<\/strong> \u00bfQu\u00e9 es un centro de contacto en la nube?<\/a><\/p>\n

Un mensaje para nuestros clientes: Sus agentes pueden trabajar desde su casa con su soluci\u00f3n del Centro de contacto de Cisco<\/a> Cisco Webex: Soporte para clientes durante este tiempo sin<\/a> precedentes, Cartera del Centro de contacto de Cisco: Experiencias de agentes y clientes revolucionando<\/a><\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

Cisco ofrece una implementaci\u00f3n r\u00e1pida y t\u00e9rminos flexibles para que las organizaciones se pondr\u00e1n en marcha con el Centro de contacto de Webex basado en la nube en solo 5 d\u00edas. <\/p>\n","protected":false},"author":5480,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5293,1567],"tags":[5296,4278],"class_list":["post-384439","post","type-post","status-publish","format-standard","hentry","category-colaboracion","category-experiencia-del-cliente","tag-centro-de-llamadas","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"\nCisco anuncia la implementaci\u00f3n r\u00e1pida del Centro de contacto de Webex "Work from Home" | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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