{"id":384480,"date":"2020-02-21T13:50:52","date_gmt":"2020-02-21T21:50:52","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-es\/join-our-webinar-on-the-future-of-customer-experience-five-predictions\/"},"modified":"2020-02-21T13:50:52","modified_gmt":"2020-02-21T21:50:52","slug":"join-our-webinar-on-the-future-of-customer-experience-five-predictions","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/es\/experiencia-del-cliente\/join-our-webinar-on-the-future-of-customer-experience-five-predictions\/","title":{"rendered":"Join Our Webinar on the Future of Customer Experience: Five ..."},"content":{"rendered":"<h2 class=\"paragraph\"><strong><br \/>\n  <span class=\"normaltextrun\">What is your Dream Customer Experience? <\/span><br \/>\n<\/strong><\/h2>\n<p class=\"paragraph\"><span class=\"normaltextrun\">If you could envision the future of customer experiences (CX), what would that look like? <\/span><\/p>\n<p class=\"paragraph\"><span class=\"normaltextrun\">Every business wants to have great relationships with their customers. But not everyone achieves this goal, even if they claim to be a customer-centric business. According to Cisco\u2019s global <\/span><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">contact center<\/a><span class=\"normaltextrun\"> survey, 53 percent of contact centers report into a CX executive, and yet 72 percent of contact center decision-makers say that fragmented customer experiences are one of their top 5 business challenges. <\/span><\/p>\n<p class=\"paragraph\"><span class=\"normaltextrun\">As the gap between what customers expect and what they actually get widens, customers are continuing to be less tolerant and more likely to abandon a brand &#8211; even after just one bad experience. Creating a customer-centric culture starts by making CX a strategic priority for your business and core to your company values. And then, of course, it takes the right people, processes, and technology. <\/span><\/p>\n<p class=\"paragraph\"><span class=\"normaltextrun\">If your goal is to become more customer-centric, please <\/span><a href=\"https:\/\/engage2demand.cisco.com\/LP=19688?ecid=23430&#038;dtid=oemels001119&#038;ccid=cc001193&#038;oid=wbrco020208\">join<\/a><span class=\"normaltextrun\"> me in this insightful webinar where I will highlight the driving forces shaping the future of customer experience. I will also discuss the critical role the contact center plays in CX initiatives in creating competitive differentiation and driving better business outcomes.<\/span><\/p>\n<h2><span><br \/>\n  <strong>Webinar Highlights<\/strong><br \/>\n<\/span><\/h2>\n<p>In the webinar I will discuss my five predictions for the future of customer experience:<\/p>\n<ul>\n<li>How and why the customer expectation gap is widening.<\/li>\n<li>How customer loyalty will be driven by \u201cfeelings\u201d, and what emerging measurements best assess customer sentiment.<\/li>\n<li>Why the contact center is evolving into the business \u201cowner\u201d of CX.<\/li>\n<li>Why AI is not reimagining the future \u2013 humans are. AI is \u201csuper-augmenting\u201d resources in delivering tangible personal and business value.<\/li>\n<li>Why CX pursuits lean on more use of technology, but the human is still supreme.<\/li>\n<\/ul>\n<blockquote>\n<h2><a href=\"https:\/\/engage2demand.cisco.com\/LP=19688?ecid=23430&#038;dtid=oemels001119&#038;ccid=cc001193&#038;oid=wbrco020208\"><br \/>\n  <span><br \/>\n    <strong><br \/>\n      <span>Join<\/span><br \/>\n      <span class=\"normaltextrun\"><br \/>\n        <span> our 30-minute, on-demand webinar today.<\/span><br \/>\n      <\/span><br \/>\n    <\/strong><br \/>\n  <\/span><br \/>\n<\/a><\/h2>\n<\/blockquote>\n<p>\u00a0<\/p>\n<p>After the webinar, be sure to check out these resources:<\/p>\n<ul>\n<li>Read our white paper about <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/webex-experience-management\/white-paper-c11-743319.html\">Creating A Customer-Centric Organization<\/a><\/li>\n<li>Find out more about <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">Webex Experience Management<\/a><\/li>\n<li>Visit our <a href=\"https:\/\/www.cisco.com\/go\/cc\">Cisco Contact Center solutions<\/a> website.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<hr \/>\n<p><strong>Additional Resources<\/strong><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\">Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco shares its vision of customer experience and the critical role of the contact center in driving loyalty and competitive differentiation.<\/p>\n","protected":false},"author":5487,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5293,1567],"tags":[5295,5302,1403,1400,5296,5297,7780,5299,7520,5559,5558,5298],"class_list":["post-384480","post","type-post","status-publish","format-standard","hentry","category-colaboracion","category-experiencia-del-cliente","tag-contactcenter-es","tag-blogs-de-cisco","tag-centro-de-contacto","tag-centro-de-contacto-de-cisco","tag-centro-de-llamadas","tag-experiencia-del-cliente","tag-future-of-customer-es","tag-futuro-de-la-experiencia-del-cliente","tag-que-es-un-centro-de-contacto","tag-software-del-centro-de-contacto","tag-software-del-centro-de-llamadas","tag-soluciones-para-centros-de-llamadas"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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