{"id":384683,"date":"2020-04-30T10:52:38","date_gmt":"2020-04-30T17:52:38","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-es\/cisco-presenta-la-solucion-voz-del-empleado-de-administracion-de-experiencia-de-webex\/"},"modified":"2020-04-30T10:52:38","modified_gmt":"2020-04-30T17:52:38","slug":"cisco-presenta-la-solucion-voz-del-empleado-de-administracion-de-experiencia-de-webex","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/es\/experiencia-del-cliente\/cisco-presenta-la-solucion-voz-del-empleado-de-administracion-de-experiencia-de-webex\/","title":{"rendered":"Cisco presenta la soluci\u00f3n \u00abVoz del empleado\u00bb de administraci\u00f3n ..."},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u00bfC\u00f3mo gestionan sus empleados mientras trabajan desde casa?<\/strong><br \/>\n<\/span><\/h2>\n<p>Actualmente, muchos de nosotros navegan por nuevos territorios, tanto en lo personal como en lo profesional. Nuestros clientes se est\u00e1n adaptando a nuevas horas laborales, a tiempos de entrega y de espera m\u00e1s largos, y a nuevos servicios como la toma de servicio. Adem\u00e1s, muchos empleados ahora trabajan desde casa, algunos por primera vez, lo que supone nuevos desaf\u00edos que nunca antes hab\u00edan experimentado.\u00a0 Esto tambi\u00e9n les sucede a los empleados de primera l\u00ednea, como <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/index.html\">los agentes del centro de<\/a> contacto.<\/p>\n<p>Como ejecutivo de UNO o como gerente del centro de contacto, \u00bfse consider\u00f3 lo siguiente?<\/p>\n<ul>\n<li>\u00bfC\u00f3mo se est\u00e1n adaptando sus empleados al trabajo desde el hogar (WFH)?<\/li>\n<li>\u00bfEst\u00e1n comprometidos y motivados?<\/li>\n<li>\u00bfTienen un \u00e1rea de trabajo exclusiva en su hogar que les da privacidad?<\/li>\n<li>\u00bfHay suficiente banda ancha para el hogar y servicios relacionados?<\/li>\n<li>\u00bfC\u00f3mo pueden colaborar con otros colegas cuando necesitan ayuda?<\/li>\n<li>\u00bfC\u00f3mo se gestionan mientras se gestionan los ni\u00f1os o se gestionan el cuidado de otros miembros de la familia?<\/li>\n<li>\u00bfC\u00f3mo hace su equipo para comparar los puntos de referencia con otras organizaciones para habilitar WFH?<\/li>\n<\/ul>\n<p>Estos son algunos ejemplos de los desaf\u00edos que puede abordar su organizaci\u00f3n. Esto se une al aumento de las consultas de los clientes y puede imagine la presi\u00f3n que puedan sentir sus empleados y c\u00f3mo esto puede afectar su productividad y su capacidad para atender eficazmente a sus clientes. Seg\u00fan la encuesta del Centro de contacto global de Cisco , el 74 % de las empresas est\u00e1n de acuerdo con que la experiencia del agente tiene una correlaci\u00f3n directa y un impacto significativo <a href=\"https:\/\/blogs.cisco.com\/collaboration\/ciscos-global-contact-center-survey-2020-reveals-cloud-transition-and-customer-experience-business-needs\">en la experiencia del<\/a>cliente.<\/p>\n<h2><span><br \/>\n  <strong>Supervisar las experiencias de sus empleados con la gesti\u00f3n de la experiencia de Webex<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">Administraci\u00f3n de experiencia de Webex (anteriormente CloudPointry) es la soluci\u00f3n de administraci\u00f3n de experiencia del cliente (CEM) de \u00faltima generaci\u00f3n de Cisco que mejora las experiencias de los clientes y de los empleados al brindar a las empresas mayor comprensi\u00f3n en todo el recorrido del cliente y mapear esas experiencias en todos los puntos t\u00e1ctiles de la<\/a> organizaci\u00f3n. Le permite crear f\u00e1cilmente encuestas an\u00f3nimas de empleados en l\u00ednea para compartir sus experiencias de \u00abtrabajo desde casa\u00bb. Esto ofrece a los gerentes y a los equipos de RR. SUS opiniones en torno a los sentimientos de los empleados, para que puedan actuar en consecuencia al realizar mejoras y abordar cualquier problema que impacte en el trabajo de sus empleados antes de que se vuelvan problem\u00e1ticos.<\/p>\n<h2><span><br \/>\n  <strong>Supervisar la experiencia de sus clientes<\/strong><br \/>\n<\/span><\/h2>\n<p>No olvidemos c\u00f3mo cambian sus interacciones con el cliente. A medida que aumentan los puntos de contacto en l\u00ednea del cliente y sus empleados trabajan en forma remota, es importante monitorear cuidadosamente los recorridos de sus clientes para asegurarse de que a\u00fan est\u00e1 satisfecho con sus puntuaciones de CSAT o NPS deseadas durante este per\u00edodo de tiempo crucial. Aprenda a hacerlo con <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">Webex Experience Management<\/a>.<\/p>\n<h2><span><br \/>\n  <strong>Protecci\u00f3n de sus empleados remotos con la seguridad de Cisco<\/strong><br \/>\n<\/span><\/h2>\n<p>Los empleados que trabajan desde casa pueden crear <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/security\/extraordinary-times-ebook.html?CCID=cc001919&#038;DTID=odicdc000509&#038;OID=ebksc022518\">nuevos problemas de<\/a> seguridad. Para proteger a sus empleados comerciales y remotos, Cisco ofrece tecnolog\u00edas de seguridad clave que est\u00e1n dise\u00f1adas para proteger a los trabajadores a distancia en cualquier lugar.<\/p>\n<h2><span><br \/>\n  <strong>Resumen<\/strong><br \/>\n<\/span><\/h2>\n<p>La prioridad de Cisco es ayudar a nuestros clientes a estar preparados y adaptarlos f\u00e1cilmente a las cambiantes necesidades comerciales. Sus empleados desempe\u00f1an una funci\u00f3n fundamental para ayudarlo a mantener la satisfacci\u00f3n del cliente y la continuidad de los negocios, ahora m\u00e1s que nunca. \u00a0Cuando se ocupa de sus empleados, se preocupa por los clientes. Y esto lo llevar\u00e1 a un mejor compromiso, mayor satisfacci\u00f3n del cliente y resultados comerciales mejorados.<\/p>\n<p><strong>M\u00e1s informaci\u00f3n Para obtener m\u00e1s informaci\u00f3n Sobre c\u00f3mo configurar agentes remotos en sus soluciones del Centro de contacto<\/strong>  de Cisco, consulte nuestro <a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\">blog<\/a>.<\/p>\n<p>Para obtener m\u00e1s informaci\u00f3n acerca del plan de agente remoto Cisco Webex centro de contacto basado en la nube, consulte nuestro <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">blog<\/a>.<\/p>\n<p>Para obtener m\u00e1s informaci\u00f3n acerca del Centro de contacto de Cisco, visite nuestro sitio <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/index.html\">web<\/a>.<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco ayuda a las empresas y a los centros de llamadas a controlar el impulso de sus empleados cuando trabajan desde casa.<\/p>\n","protected":false},"author":5507,"featured_media":384684,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5293,1567],"tags":[4278],"class_list":["post-384683","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-colaboracion","category-experiencia-del-cliente","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco presenta la soluci\u00f3n &quot;Voz del empleado&quot; de administraci\u00f3n de experiencia de Webex | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco presenta la soluci\u00f3n &quot;Voz del empleado&quot; de administraci\u00f3n de experiencia de Webex | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Cisco ayuda a las empresas y a los centros de llamadas a controlar el impulso de sus empleados cuando trabajan desde casa.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-30T17:52:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2113\" \/>\n\t<meta property=\"og:image:height\" content=\"1419\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Arvi Krishnaswamy\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Arvi Krishnaswamy\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\"},\"author\":{\"name\":\"Arvi Krishnaswamy\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/ad67a49b3bd7c382e48f5469e61ec7ef\"},\"headline\":\"Cisco presenta la soluci\u00f3n \u00abVoz del empleado\u00bb de administraci\u00f3n ...\",\"datePublished\":\"2020-04-30T17:52:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\"},\"wordCount\":733,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg\",\"keywords\":[\"Contact Center as a Service\"],\"articleSection\":[\"Colaboraci\u00f3n\",\"Experiencia del cliente\u00a0\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\",\"url\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\",\"name\":\"Cisco presenta la soluci\u00f3n \\\"Voz del empleado\\\" de administraci\u00f3n de experiencia de Webex | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg\",\"datePublished\":\"2020-04-30T17:52:38+00:00\",\"author\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/ad67a49b3bd7c382e48f5469e61ec7ef\"},\"breadcrumb\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage\",\"url\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg\",\"contentUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg\",\"width\":2113,\"height\":1419},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.webex.com\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cisco presenta la soluci\u00f3n &#8220;Voz del empleado&#8221; de ...\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.webex.com\/es\/#website\",\"url\":\"https:\/\/blog.webex.com\/es\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.webex.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/ad67a49b3bd7c382e48f5469e61ec7ef\",\"name\":\"Arvi Krishnaswamy\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/33ba29ecec55bc9c48e8c3a6173fc84d5f10cb5b2bd6ead62f24832ac40502bc?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/33ba29ecec55bc9c48e8c3a6173fc84d5f10cb5b2bd6ead62f24832ac40502bc?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Arvi Krishnaswamy\"},\"description\":\"Arvi Krishnaswamy is the Director of Product Management for Cisco's Contact Center &amp; Customer Experience product portfolio. His team is transforming how customer-facing employees intelligently offer a personalized experience for consumers who connect with their business. Arvi is a seasoned innovator, tech executive, author, and patent holder. Prior to this role, he was Vice President of Products at CloudCherry, until the acquisition by Cisco in October 2019. Previously, he ran the innovation team at Intuit, the maker of Turbotax &amp; Mint. He also played various roles with SupportSoft leading to global expansion, NASDAQ IPO, and acquisition. Outside of work, Arvi enjoys playing tennis, spending time with family and pets, and traveling.\",\"sameAs\":[\"https:\/\/in.linkedin.com\/in\/aravindkrishnaswamy\"],\"url\":\"https:\/\/blog.webex.com\/es\/contributors\/arvikrishnaswamy\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cisco presenta la soluci\u00f3n \"Voz del empleado\" de administraci\u00f3n de experiencia de Webex | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/","og_locale":"es_ES","og_type":"article","og_title":"Cisco presenta la soluci\u00f3n \"Voz del empleado\" de administraci\u00f3n de experiencia de Webex | Webex Blog","og_description":"Cisco ayuda a las empresas y a los centros de llamadas a controlar el impulso de sus empleados cuando trabajan desde casa.","og_url":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/","og_site_name":"Webex Blog","article_published_time":"2020-04-30T17:52:38+00:00","og_image":[{"width":2113,"height":1419,"url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg","type":"image\/jpeg"}],"author":"Arvi Krishnaswamy","twitter_misc":{"Escrito por":"Arvi Krishnaswamy","Tiempo de lectura":"4 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/"},"author":{"name":"Arvi Krishnaswamy","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/ad67a49b3bd7c382e48f5469e61ec7ef"},"headline":"Cisco presenta la soluci\u00f3n \u00abVoz del empleado\u00bb de administraci\u00f3n ...","datePublished":"2020-04-30T17:52:38+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/"},"wordCount":733,"commentCount":0,"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg","keywords":["Contact Center as a Service"],"articleSection":["Colaboraci\u00f3n","Experiencia del cliente\u00a0"],"inLanguage":"es","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/","url":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/","name":"Cisco presenta la soluci\u00f3n \"Voz del empleado\" de administraci\u00f3n de experiencia de Webex | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg","datePublished":"2020-04-30T17:52:38+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/ad67a49b3bd7c382e48f5469e61ec7ef"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#primaryimage","url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg","contentUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/b1e0d8c4-cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution-1.jpg","width":2113,"height":1419},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/es\/"},{"@type":"ListItem","position":2,"name":"Cisco presenta la soluci\u00f3n &#8220;Voz del empleado&#8221; de ..."}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/ad67a49b3bd7c382e48f5469e61ec7ef","name":"Arvi Krishnaswamy","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/33ba29ecec55bc9c48e8c3a6173fc84d5f10cb5b2bd6ead62f24832ac40502bc?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/33ba29ecec55bc9c48e8c3a6173fc84d5f10cb5b2bd6ead62f24832ac40502bc?s=96&d=wp_user_avatar&r=g","caption":"Arvi Krishnaswamy"},"description":"Arvi Krishnaswamy is the Director of Product Management for Cisco's Contact Center &amp; Customer Experience product portfolio. His team is transforming how customer-facing employees intelligently offer a personalized experience for consumers who connect with their business. Arvi is a seasoned innovator, tech executive, author, and patent holder. Prior to this role, he was Vice President of Products at CloudCherry, until the acquisition by Cisco in October 2019. Previously, he ran the innovation team at Intuit, the maker of Turbotax &amp; Mint. He also played various roles with SupportSoft leading to global expansion, NASDAQ IPO, and acquisition. Outside of work, Arvi enjoys playing tennis, spending time with family and pets, and traveling.","sameAs":["https:\/\/in.linkedin.com\/in\/aravindkrishnaswamy"],"url":"https:\/\/blog.webex.com\/es\/contributors\/arvikrishnaswamy\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/posts\/384683","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/users\/5507"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/comments?post=384683"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/posts\/384683\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/media\/384684"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/media?parent=384683"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/categories?post=384683"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/tags?post=384683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}