{"id":386458,"date":"2020-01-08T10:22:59","date_gmt":"2020-01-08T18:22:59","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-es\/entre-a-nuestro-seminario-web-bajo-demanda-mejores-practicas-para-mover-su-centro-de-contacto-a-la-nube\/"},"modified":"2020-01-08T10:22:59","modified_gmt":"2020-01-08T18:22:59","slug":"entre-a-nuestro-seminario-web-bajo-demanda-mejores-practicas-para-mover-su-centro-de-contacto-a-la-nube","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/es\/experiencia-del-cliente\/entre-a-nuestro-seminario-web-bajo-demanda-mejores-practicas-para-mover-su-centro-de-contacto-a-la-nube\/","title":{"rendered":"Entre a nuestro seminario Web bajo demanda: Mejores pr\u00e1cticas ..."},"content":{"rendered":"<p>La transici\u00f3n de su centro de llamadas local a la nube crea enormes oportunidades para el crecimiento y la innovaci\u00f3n. Algunas empresas tienen planes cercanos y a largo plazo de pasar a la nube. \u00a0Seg\u00fan nuestra reciente encuesta global, el 62 % de los ejecutivos del centro de contacto planean implementar un centro de contacto en la nube dentro de los pr\u00f3ximos 18 meses. Y las tres principales razones para hacerlo son la facilidad de gesti\u00f3n y escala, la divisa del software y la entrega continua de las caracter\u00edsticas.\u00a0<strong><br \/>\n  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-live-webinar-introducing-webex-contact-center-enterprise\">\u00bfQu\u00e9 es un centro de contacto en la nube?<\/a><br \/>\n<\/strong><\/p>\n<p>Estos son solo algunos de los muchos beneficios que aporta la tecnolog\u00eda en la nube a un negocio, que incluyen flexibilidad, seguridad, cabox en comparaci\u00f3n con opex, eficiencias de IT y acceso a tecnolog\u00edas innovadoras que solo est\u00e1n disponibles en la <em><\/em> nube.<\/p>\n<p>Sin embargo, solo el 15 % de todos los centros de contacto de todo el mundo y el 9 % de todos los grandes centros de contacto con m\u00e1s de 250 agentes han pasado a la nube. \u00bfQu\u00e9 hay detr\u00e1s de estos n\u00fameros bajos?<\/p>\n<p><span><br \/>\n  <strong>Es muy probable que la posibilidad de cambiar su infraestructura del centro de contacto existente no sea una opci\u00f3n, pr\u00e1ctico<\/strong> <\/span>  y \u00fanico. Esto puede ser riesgoso, costoso y extremadamente molesto para su negocio y sus clientes.<\/p>\n<p>Cisco toma un enfoque pr\u00e1ctico para ayudar a nuestros clientes a realizar esta importante transici\u00f3n. Esto permite de forma \u00fanica a nuestros clientes crear mejores experiencias de agente y cliente aprovechando las tecnolog\u00edas como la inteligencia artificial, el aprendizaje de m\u00e1quina, el procesamiento de idioma natural, el an\u00e1lisis de datos en la nube y mucho m\u00e1s al aprovechar sus inversiones en el centro de contacto local.<\/p>\n<p><strong>Mind minimizes minimiza el riesgo y las interrupciones Su centro de contacto es una de las aplicaciones m\u00e1s interconectadas de su empresa, con varios tipos de<\/strong>  integraciones a varios sistemas. Depende en gran medida de las comunicaciones en tiempo real confiables con sus clientes. De hecho, esta es una de las razones por las que muchas personas todav\u00eda no han movido su centro de contacto a la nube. Nuestra encuesta global indica que la principal raz\u00f3n de esta din\u00e1mica es el potencial de interrupciones comerciales, especialmente en el caso de centros de contacto m\u00e1s grandes.<\/p>\n<p>Tenga en cuenta toda la acci\u00f3n que est\u00e1 sucediendo en el escritorio del agente, que es el punto de enfoque para las aplicaciones de servicio al cliente.\u00a0 Ser consciente de c\u00f3mo la transici\u00f3n a la nube tendr\u00e1 un impacto en la capacidad de sus agentes de prestar servicio a sus clientes de manera efectiva y oportuna es de m\u00e1xima importancia. Los costos y riesgos podr\u00edan ser elevados si no se considera la experiencia de sus agentes. Nuestra encuesta indica que el costo promedio para incorporar a un agente es de entre US$10 000 y US$20 000 por agente, y el tiempo promedio para incorporar a un agente es de 2 a 4 semanas. A menudo, estas reuniones no se consideran al crear un caso de negocios del centro de contacto en la nube.<\/p>\n<p><span><br \/>\n  <strong>\u00bfC\u00f3mo llegaremos?<\/strong><br \/>\n<\/span><\/p>\n<p>Si la nube es su destino del centro de contacto, hay pasos pr\u00e1cticos que deben seguirse. <a href=\"https:\/\/engage2demand.cisco.com\/LP=19260?ccid=cc001193&#038;oid=wbrco019138\"><br \/>\n  <u>\u00danase a m\u00ed en este seminario Web empresarial para explorar las mejores pr\u00e1cticas que maximizan el valor de sus inversiones del centro de contacto y minimizan el riesgo y la interrupci\u00f3n de su negocio mientras se prepara para trasladarse a la<\/u> <\/a> nube.<\/p>\n<blockquote><p>\u00danase a nuestro <a href=\"https:\/\/engage2demand.cisco.com\/LP=19260?ccid=cc001193&#038;oid=wbrco019138\">   <u>seminario Web<\/u> <\/a>hoy mismo, y lea nuestro <a href=\"https:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-ebook.pdf?oid=ebkco018193?ccid=cc001193\">libro electr\u00f3nico para obtener m\u00e1s informaci\u00f3n acerca de las<\/a> \u00faltimas innovaciones del centro de contacto en la nube.<\/p><\/blockquote>\n<p><strong>M\u00e1s informaci\u00f3n Al anunciar el Centro de contacto de Webex basado en la nube escalable, nuevo y global \u00bfPor qu\u00e9 necesita protecci\u00f3n para su centro de contacto En marcha a<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/announcing-the-new-global-scalable-and-cognitive-cloud-based-webex-contact-center\"><\/a> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/contact-center-guardrails\"><\/a> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/contact-center-guardrails\">la nube? Llegue solo a su tiempo con Cisco Webex Edge para arquitectura de llamadas<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pasos potentes y pr\u00e1cticos para el centro de contacto en la nube<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5293,1567],"tags":[4278],"class_list":["post-386458","post","type-post","status-publish","format-standard","hentry","category-colaboracion","category-experiencia-del-cliente","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Entre a nuestro seminario Web bajo demanda: Mejores pr\u00e1cticas para mover su centro de contacto a la nube | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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