{"id":386498,"date":"2020-02-05T11:31:34","date_gmt":"2020-02-05T19:31:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-es\/presentacion-del-centro-de-contacto-de-webex-enterprise-webinario\/"},"modified":"2020-02-05T11:31:34","modified_gmt":"2020-02-05T19:31:34","slug":"presentacion-del-centro-de-contacto-de-webex-enterprise-webinario","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/es\/experiencia-del-cliente\/presentacion-del-centro-de-contacto-de-webex-enterprise-webinario\/","title":{"rendered":"Presentaci\u00f3n del Centro de contacto de Webex Enterprise [Webinario]"},"content":{"rendered":"<h2><span><br \/>\n  <b>Una ruta confiable hacia la nube para los grandes centros de contacto\u00a0<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">En 2020, ya falta poco para decir que la tecnolog\u00eda en la nube desempe\u00f1a un papel importante en la novaci\u00f3n, la velocidad y la agilidad de las caracter\u00edsticas que necesitan los centros de contacto actuales para ofrecer experiencias excepcionales a los<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> clientes.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">La nueva barra est\u00e1 configurada por agentes que tienen a su alcance informaci\u00f3n de recorrido del cliente de por vida, conocimientos y capacidades ofrecidos por las \u00faltimas tecnolog\u00edas de inteligencia artificial (AI) y aprendizaje de m\u00e1quina<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> (MACHINE Learning, ML) <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span>y los recursos de colaboraci\u00f3n para dividir silos de comunicaci\u00f3n en su negocio para utilizar un equipo completo de expertos para brindar<span data-contrast=\"auto\">Cliente<\/span><span data-contrast=\"auto\"> Necesidades.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Sin embargo, nuestros clientes y clientes potenciales nos han dicho que las barreras, como la escalabilidad, los conjuntos de caracter\u00edsticas limitadas, las preocupaciones por la seguridad y, tal vez, el problema de la adopci\u00f3n de las soluciones locales existentes les han inferido de la migraci\u00f3n de sus grandes centros de contacto a las tecnolog\u00edas suministradas en la nube que permiten este pr\u00f3ximo nivel de experiencia<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> del<\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\">cliente.<\/span><\/p>\n<h2><span><br \/>\n  <b>Una soluci\u00f3n S basada en la nube basada en la nube basada en cliente para satisfacer las necesidades de<\/b>   <b><\/b>   <b> <\/b>   <b>los Centros de contacto empresariales.<\/b>\u00a0<\/span><\/h2>\n<p><a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/training-events\/events-webinars\/webexcce.html\"><br \/>\n  <span data-contrast=\"none\">\u00danase a m\u00ed mientras me puedo reunir con el Vicepresidente\/GM del Centro de contacto de Cisco, Gm Gm Tavakol y la reconocido analista de la industria de colaboraci\u00f3n <\/span>   <span data-contrast=\"none\"><\/span> <\/a><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\">Sheila McGee-Smith <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span> <span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">  <\/span><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">   <span data-contrast=\"none\"><\/span> <\/a> para analizar los desaf\u00edos \u00fanicos con los que se enfrentan los Centros de contacto empresariales para la transici\u00f3n a la nube y c\u00f3mo eso condujo a Cisco a desarrollar el nuevo Centro de contacto de Webex Enterprise<span data-contrast=\"auto\">para satisfacer las necesidades no satisfacen los requisitos de este mercado.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><br \/>\n  <a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Join-our-live-webinar-introducting-webex-contact-center-enterprise.png\"><br \/>\n    <img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-310944\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Join-our-live-webinar-introducting-webex-contact-center-enterprise-300x298.png\" alt=\"\u00danase a nuestro seminario Web en directo: Introducci\u00f3n al Centro de contacto de Webex Enterprise\" width=\"300\" height=\"298\" \/><br \/>\n  <\/a>En este seminario <\/span><span data-contrast=\"auto\">Web, escuchar\u00e1 de<\/span><span data-contrast=\"auto\"> Que que <\/span><span data-contrast=\"auto\">queigan de Queila y Que se <\/span><span data-contrast=\"auto\">entere de lo siguiente:<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Las tendencias m\u00e1s impactantes para la industria del centro de contacto para<\/span><span data-contrast=\"auto\"> el a\u00f1o<\/span><span data-contrast=\"auto\"> 2020<\/span><span data-contrast=\"auto\">, que incluyen gesti\u00f3n de la experiencia, inteligencia artificial e integraci\u00f3n de colaboraci\u00f3n<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Qu\u00e9 nos han dicho nuestros clientes y clientes potenciales que est\u00e1n buscando en una soluci\u00f3n de centro de contacto en la nube<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">La visi\u00f3n de Cisco para el centro de contacto del futuro y la forma en que estamos ayudando a empresas de todos los tama\u00f1os a avanzar hacia ese futuro con tecnolog\u00edas suministradas <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">en<\/span> <span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\">la nube<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Capacidades del Centro de contacto de Webex Enterprise que la convierten en la soluci\u00f3n ideal incluso para los centros de contacto m\u00e1s importantes y cr\u00edticos<\/span><span data-contrast=\"auto\"> del negocio en<\/span><span data-contrast=\"auto\"> el <\/span><span data-contrast=\"auto\">mundo.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Perspectivas pr\u00e1cticas y pr\u00f3ximos pasos <\/span><span data-contrast=\"auto\">para que las <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\">empresas consideren c\u00f3mo planifican el futuro de su centro de contacto en la nube<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<blockquote><p><a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/training-events\/events-webinars\/webexcce.html\"><br \/>\n  <b><br \/>\n    <span data-contrast=\"none\">Reg\u00edstrese ahora para la transmisi\u00f3n en directo de un seminario Web, que tendr\u00e1 lugar el mi\u00e9rcoles 12 de febrero de<\/span>   <\/b> <\/a><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><b>   <span data-contrast=\"auto\">2020,<\/span> <\/b><span data-contrast=\"auto\">y despu\u00e9s estar\u00e1 disponible bajo demanda.\u00a0<strong><a href=\"https:\/\/blogs.cisco.com\/collaboration\/is-your-contact-center-in-the-zone\">\u00bfQu\u00e9 es un centro de contacto en la nube?<\/a><\/strong><\/span><\/p><\/blockquote>\n<h2><span><br \/>\n  <strong><br \/>\n    <span class=\"TextRun BCX4 SCXW139119749\" lang=\"es\" xml:lang=\"es\" data-contrast=\"auto\"><br \/>\n      <span class=\"NormalTextRun BCX4 SCXW139119749\">Acerca de los <\/span>     <\/span>     <span class=\"TextRun BCX4 SCXW139119749\" lang=\"es\" xml:lang=\"es\" data-contrast=\"auto\">       <span class=\"NormalTextRun BCX4 SCXW139119749\"><\/span>     <\/span>     <span class=\"TextRun BCX4 SCXW139119749\" lang=\"es\" xml:lang=\"es\" data-contrast=\"auto\">       <span class=\"NormalTextRun BCX4 SCXW139119749\">parlante<\/span><br \/>\n    <\/span><br \/>\n  <\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Omar-Tawakol-VPGM-Cisco-Contact-Center.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-310916 size-thumbnail\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Omar-Tawakol-VPGM-Cisco-Contact-Center-150x150.png\" alt=\" Dl T routerkol, vicepresidente\/GM, Centro de contacto de Cisco\" width=\"150\" height=\"150\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p><b><br \/>\n  <span data-contrast=\"auto\">Dl T routerkol, vicepresidente\/GM, Centro de contacto de <\/span> <\/b><span data-contrast=\"auto\">Cisco<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\"> <\/span>  <span data-contrast=\"auto\">Router Tavakol es el vicepresidente\/gm de la unidad comercial del Centro de contacto de Cisco. Antes de este rol, Was el cofundador y director ejecutivo de Voicea, una plataforma de asistente de AI basada en voz, que dirigi\u00f3 hasta su adquisici\u00f3n por Cisco en agosto de 2019.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Antes de Voicea, fue el fundador y director ejecutivo de Blue Marketplace, que construy\u00f3 el mercado de datos para consumidores y la plataforma de administraci\u00f3n de datos m\u00e1s grande del mundo. Blue Ver fue adquirido por Oracle en 2014, y cargo\u00f3 como el Vicepresidente senior\/GM de la unidad empresarial <\/span><span data-contrast=\"auto\">de Oracle Data Cloud. Despu\u00e9s, obtuvo una MS en Computer University de Stanford University y una BS por el Instituto de Tecnolog\u00eda.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\n<p><b><br \/>\n  <span data-contrast=\"auto\"><br \/>\n    <a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Sheila-McGee-Smith-contact-center-industry-analyst.png\"><br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-310917\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Sheila-McGee-Smith-contact-center-industry-analyst-150x150.png\" alt=\" Sheila McGee-Smith, analista de la industria del centro de contacto\" width=\"150\" height=\"150\" \/><br \/>\n    <\/a>Sheila McGee-Smith, analista <\/span> <\/b><span data-contrast=\"auto\">principal, an\u00e1lisis de McGee-Smith,<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <span data-contrast=\"auto\">Sheila McGee-Smith es una analista l\u00edder en la industria de las comunicaciones y un consultor estrat\u00e9gico centrado en los mercados de comunicaciones empresariales y del centro de contacto.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Sus profesionales profesionales incluyen la autor\u00eda de estudios de mercado de varios clientes en las \u00e1reas de centros de contacto, telefon\u00eda empresarial, redes de datos y mercado inal\u00e1mbrico. Es orador frecuente en conferencias de la industria, reuniones de grupo de usuarios y ventas, y adem\u00e1s es una autoridad cotizada sobre noticias y tendencias en el mercado de comunicaciones.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<hr \/>\n<p><b><br \/>\n  <span data-contrast=\"auto\">Recursos para<\/span> <\/b><b>   <span data-contrast=\"auto\">s:<\/span> <\/b><b>   <span data-contrast=\"auto\">beneficios de un<\/span> <\/b><b>   <span data-contrast=\"auto\"> <\/span> <\/b> <b>   <span data-contrast=\"auto\">centro <\/span> <\/b><b>   <span data-contrast=\"auto\"> <\/span> <\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <span data-contrast=\"auto\"> <\/span><a href=\"https:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-ebook.pdf?oid=ebkco018193?ccid=cc001193\">   <i>     <span data-contrast=\"none\"><\/span>   <\/i> <span data-contrast=\"none\"><\/span><\/a><span data-contrast=\"auto\">  <\/span><a href=\"https:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-Infographic.pdf?oid=ifgco018194?ccid=cc001193\">   <i>     <span data-contrast=\"none\"><\/span>   de contacto<\/i>   en la nube Lea Mover su Centro de contacto al libro electr\u00f3nico de la nube o vea T<i>     <span data-contrast=\"none\">Caso para la infograf\u00eda de los Centros de contacto en la nube Conozca m\u00e1s Mejora de la cartera del Centro de contacto de Cisco Revolucione la experiencia del cliente y del agente a pedido<\/span>   <\/i>   <i>     <span data-contrast=\"none\"> <\/span>   <\/i>   <span data-contrast=\"none\"> <\/span> <\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <b>   <span data-contrast=\"auto\"><\/span> <\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2203493\">   <span data-contrast=\"none\"><\/span> <\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">   <span data-contrast=\"none\">de los seminarios Web: Mejores pr\u00e1cticas para mover su Centro de contacto a la nube Cisco presenta la cartera del Centro de contacto de Webex basado en la nube en la versi\u00f3n anual de<\/span> <\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2203493\">   <span data-contrast=\"none\">Cisco APJC Contact Center Gateway<\/span><br \/>\n<\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Escuche de parte del Centro de contacto de Cisco GM\/Vicepresidente Senior Tavakol y la analista l\u00edder en la industria Sheila McGee-Smith acerca de c\u00f3mo esta nueva oferta completa las necesidades insatisfechas del mercado para las soluciones basadas en la nube para los grandes centros de contacto.  <\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5293,1567],"tags":[5295,10486,5302,6231,1400,1401,9643,4727,1411,5297,10491,4773,8075],"class_list":["post-386498","post","type-post","status-publish","format-standard","hentry","category-colaboracion","category-experiencia-del-cliente","tag-contactcenter-es","tag-agentes-aumentados-por-ai","tag-blogs-de-cisco","tag-ccaas-es","tag-centro-de-contacto-de-cisco","tag-centro-de-contacto-en-la-nube","tag-cloud-es","tag-colaboracion","tag-el-centro-de-contacto-como-servicio","tag-experiencia-del-cliente","tag-recorridos-del-cliente-con-tecnologia-de-la-nube","tag-webex-contact-center-es","tag-webex-contact-center-enterprise-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Presentaci\u00f3n del Centro de contacto de Webex Enterprise [Webinario] | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/es\/experiencia-del-cliente\/presentacion-del-centro-de-contacto-de-webex-enterprise-webinario\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Presentaci\u00f3n del Centro de contacto de Webex Enterprise [Webinario] | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Escuche de parte del Centro de contacto de Cisco GM\/Vicepresidente Senior Tavakol y la analista l\u00edder en la industria Sheila McGee-Smith acerca de c\u00f3mo esta nueva oferta completa las necesidades insatisfechas del mercado para las soluciones basadas en la nube para los grandes centros de contacto.\" \/>\n<meta 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