{"id":386503,"date":"2020-02-05T13:44:36","date_gmt":"2020-02-05T21:44:36","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-es\/inteligencia-artificial-y-el-futuro-de-los-centros-de-contacto-de-cisco\/"},"modified":"2020-02-05T13:44:36","modified_gmt":"2020-02-05T21:44:36","slug":"inteligencia-artificial-y-el-futuro-de-los-centros-de-contacto-de-cisco","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/es\/experiencia-del-cliente\/inteligencia-artificial-y-el-futuro-de-los-centros-de-contacto-de-cisco\/","title":{"rendered":"Inteligencia artificial y el futuro de los Centros de contacto de ..."},"content":{"rendered":"<h2><span><br \/>\n  <strong>Transformaci\u00f3n de la experiencia del cliente y del agente con integraci\u00f3n del Centro de contacto inteligente artificial<\/strong><br \/>\n<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">Recientemente, ofrec\u00ed una sesi\u00f3n en Cisco LIVE Para finales de enero en la que ofrec\u00ed una vista de la nueva arquitectura de Cisco subyacente en la integraci\u00f3n de los Centros de contacto con inteligencia artificial (AI). En el discurso se incluyeron los proveedores de colaboraci\u00f3n y AI, los detalles de la alianza estrat\u00e9gica con el Centro de contacto de Google Cloud AI (CCAI), algunos ejemplos pr\u00e1cticos y demostraciones en vivo de las soluciones de AI y el Centro de contacto de Cisco y sus impactos comerciales inmediatos positivos, como la experiencia mejorada del cliente y la reducci\u00f3n de costos.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Hab\u00eda un enfoque en los aspectos de Ir al mercado y la funci\u00f3n de los socios del Centro de contacto de Cisco.<\/span><\/p>\n<p><strong><br \/>\n  <u><br \/>\n    <span data-preserver-spaces=\"true\">AGENDA<\/span><br \/>\n  <\/u><br \/>\n<\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Innovaci\u00f3n y tendencias en el mercado de los Centros de contacto<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Una arquitectura abierta para el Centro de contacto moderno<\/span><\/li>\n<li><span><br \/>\n  <strong>Dos demostraciones en vivo<\/strong> <\/span> de integraci\u00f3n de Google AI en los Centros de contacto de<br \/>\n Cisco<\/li>\n<li><span data-preserver-spaces=\"true\">Inteligencia artificial de Cisco CC<\/span>\n<ul>\n<li><span><br \/>\n  <strong>Servicios de asistencia al <\/strong> <\/span><span data-preserver-spaces=\"true\">agente<\/span><\/li>\n<li><strong><br \/>\n  <span data-preserver-spaces=\"true\"><br \/>\n    <span>Servicios del agente<\/span> <\/span> <\/strong><span data-preserver-spaces=\"true\">virtual<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span data-preserver-spaces=\"true\">Evoluci\u00f3n de GoToMt<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Conclusi\u00f3n<\/span><\/li>\n<\/ul>\n<p><strong><br \/>\n  <span>Mire la sesi\u00f3n completa:<\/span>\u00a0<\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"Cisco LIVE Barcelona 2020 - Artificial Intelligence and the future of Cisco Contact Centers\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Al4T7qJXy-g?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<hr \/>\n<p><strong>M\u00e1s informaci\u00f3n<\/strong>  de v\u00eddeo en YouTube: <a href=\"https:\/\/www.youtube.com\/watch?v=qS8qrt2YKeA\">Inteligencia artificial de Cisco en los Centros de contacto: V\u00eddeo de ayuda para<\/a>  traducci\u00f3n por chat en SalesConnect: <a href=\"https:\/\/salesconnect.cisco.com\/#\/content-detail\/e8510d8b-4f2e-4e2e-bce9-c763819c3d4e\">Inteligencia artificial de Cisco en los Centros de contacto: V\u00eddeo de ayuda para<\/a>  la traducci\u00f3n del chat en YouTube: <a href=\"https:\/\/youtu.be\/lNKWEG5WSDM\">Blogs cisco de traducci\u00f3n de transcripci\u00f3n de voz de los Centros<\/a>  de contacto cognitivos: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/innovative-call-centers-with-conversation-ivr-powered-by-artificial-intelligence\">Inteligencia artificial de Cisco en los Centros de contacto: Blogs Cisco de IVR<\/a>  conversacionales: <a href=\"https:\/\/blogs.cisco.com\/developer\/hybrid-chat-challenge-winner\">Chat h\u00edbrido para los blogs de Cisco Journey<\/a>  Solutions: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-artificial-intelligence-journey-in-contact-centers\">El recorrido de la inteligencia artificial en los blogs de Cisco de<\/a>  los Centros de contacto: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-and-google-future-of-work\">Futuro del trabajo con los blogs de Cisco y Google<\/a>  Cisco: <a href=\"https:\/\/blogs.cisco.com\/developer\/web-mobile-on-prem-solution\">La soluci\u00f3n en las plataformas web y m\u00f3viles maximiza la experiencia del cliente de<\/a>  Google: <a href=\"https:\/\/cloud.google.com\/blog\/products\/ai-machine-learning\/contact-center-ai-now-ga?utm_source=linkedin&#038;utm_medium=unpaidsocial&#038;utm_campaign=googlecloud-SAother-notrelevant&#038;utm_content=productlaunchandupdate&#038;linkId=77041571\">Brinde una experiencia excepcional al cliente con AI del Centro de contacto, ahora GA<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vea c\u00f3mo Cisco est\u00e1 expandiendo su alianza con la nube de Google para traer las capacidades habilitadas para CCAI (como la IVR para conversaciones, los bots de chat y la ayuda de agentes) a su cartera del centro de contacto. <\/p>\n","protected":false},"author":5447,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5293,1567],"tags":[8005,8008,5296,6232,4742],"class_list":["post-386503","post","type-post","status-publish","format-standard","hentry","category-colaboracion","category-experiencia-del-cliente","tag-call-center-management-es","tag-centro-de-contacto-empresarial-es","tag-centro-de-llamadas","tag-centro-de-llamadas-como-servicio","tag-inteligencia-artificial-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Inteligencia artificial y el futuro de los Centros de contacto de Cisco | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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