{"id":389086,"date":"2019-06-13T09:42:54","date_gmt":"2019-06-13T16:42:54","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-es\/introduccion-de-conectores-de-aplicaciones-plug-and-play-empresariales-para-el-centro-de-contacto-de-webex\/"},"modified":"2019-06-13T09:42:54","modified_gmt":"2019-06-13T16:42:54","slug":"introduccion-de-conectores-de-aplicaciones-plug-and-play-empresariales-para-el-centro-de-contacto-de-webex","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/es\/experiencia-del-cliente\/introduccion-de-conectores-de-aplicaciones-plug-and-play-empresariales-para-el-centro-de-contacto-de-webex\/","title":{"rendered":"Introducci\u00f3n de conectores de aplicaciones plug and play ..."},"content":{"rendered":"

El centro de contacto es una de las aplicaciones m\u00e1s interconectadas de la empresa, con varios tipos de integraciones a varios sistemas. Una encuesta realizada por el grupo Interact\u00fa indica que el 60 % de los centros de contacto utilizan 7 o m\u00e1s sistemas para interactuar con los clientes. Cuando estas aplicaciones no est\u00e1n integradas con su centro de contacto, puede crear experiencias lentas, desconectadas y frustrantes para sus agentes: hacer enlojecciones con sus clientes.<\/p>\n

La plataforma abierta y la arquitectura flexible en la nube de nuestra soluci\u00f3n Del Centro de contacto de Webex<\/a> les permite a nuestros clientes sacar el m\u00e1ximo partido de sus inversiones en tecnolog\u00eda de aplicaciones empresariales y conectarlos a su centro de contacto, eliminando el aprendizaje de las experiencias de agente y cliente.<\/p>\n

Hemos dado un paso m\u00e1s en este paso al crear conectores de autoservicio para algunas de las aplicaciones CRM y de tickets m\u00e1s utilizadas por nuestros clientes: Salesforce, Microsoft Crm, Zendesk y ServiceNow.<\/p>\n

[ovp]6046275789001[\/ovp]<\/p>\n

Estos conectores incrustan la funcionalidad del centro de contacto dentro de la aplicaci\u00f3n empresarial, lo que permite a los agentes tener acceso intuitivo a la informaci\u00f3n clave del cliente y a las capacidades de interacci\u00f3n del centro de contacto, desde la experiencia de un solo agente, pasando las interacciones del cliente de transacciones a compromisos proactivos y personalizados.<\/p>\n

Adem\u00e1s, los supervisores del centro de contacto cuentan con informes unificados para las interacciones entre la aplicaci\u00f3n empresarial y el centro de contacto, lo que significa que no se requiere ninguna mezcla personalizada de API de datos. Y dado que los conectores est\u00e1n preconfigurados y son f\u00e1ciles de instalar y configurar, hemos eliminado los plazos de coste, complejidad y largos asociados con integraciones de aplicaciones personalizadas que pueden ser con gran cantidad de recursos de TI.<\/p>\n

Estamos comprometidos a crear un ecosistema abierto y amigable para desarrolladores que aliente a nuestros clientes y socios a desarrollar aplicaciones \u00fanicas. Como tal, puede esperar ver m\u00e1s anuncios relacionados con api, conectores e integraci\u00f3n a medida que continuamos desarrollando la plataforma del Centro de contacto de Webex.<\/p>\n

\u00a1Por \u00faltimo, hemos incluido los conectores con su licencia sin ning\u00fan costo adicional!<\/p>\n

Para obtener m\u00e1s informaci\u00f3n acerca de las soluciones del Centro de contacto de Cisco , visite nuestro sitio web y lea nuestro <\/a>libro electr\u00f3nico.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Los conectores CRM y de tickets crean experiencias de agente y cliente sin problemas en el centro de contacto 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Moving to Microsoft, Chris worked on multiple products notably Commerce Server and Biztalk Server. After a decade at Microsoft, Chris left to expand his abilities in building SaaS products across various industries, and growth stage companies across the globe. In addition to building both hardware and software products, Chris founded a company focused on purpose-built appliances for the VDI market. His passion has always been in building products that change and disrupt markets to evolve conventional thinking. At Cisco, Chris and his team are responsible for the commercial viability of the cloud-based Webex Contact Center in the Cisco Contact Center business unit. Chris studied Applied Psychology and Human Factors before it was coined as contemporary UX from Arizona State University. Born and raised in Huntington Beach California, Chris grew up surfing religiously and currently lives in Salt Lake City, Utah trying to get as much skiing in as he can with is wife and tribe of 6 children.","url":"https:\/\/blog.webex.com\/es\/contributors\/chrisfeatherstone\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/posts\/389086","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/users\/5455"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/comments?post=389086"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/posts\/389086\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/media\/389087"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/media?parent=389086"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/categories?post=389086"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/es\/wp-json\/wp\/v2\/tags?post=389086"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}