{"id":16777,"date":"2020-03-02T03:00:15","date_gmt":"2020-03-02T11:00:15","guid":{"rendered":"https:\/\/cisco2393.wpengine.com\/uncategorized\/cisco-webex-soutenir-les-clients-pendant-cette-periode-sans-precedent\/"},"modified":"2021-07-08T10:46:27","modified_gmt":"2021-07-08T17:46:27","slug":"cisco-webex-soutenir-les-clients-pendant-cette-periode-sans-precedent","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/collaboration-fr\/visioconferences\/cisco-webex-soutenir-les-clients-pendant-cette-periode-sans-precedent\/","title":{"rendered":"Cisco Webex\u00a0: Soutenir les clients pendant cette p\u00e9riode sans ..."},"content":{"rendered":"<p>Le travail \u00e0 distance conna\u00eet une augmentation sans pr\u00e9c\u00e9dent dans le monde entier, qui cro\u00eet de mani\u00e8re exponentielle chaque jour. Aujourd\u2019hui, en raison des circonstances mondiales r\u00e9sultant du COVID-19 (maladie du coronavirus), beaucoup de ceux qui travaillent \u00e0 domicile ne le font pas comme un avantage, mais comme un imp\u00e9ratif.<\/p>\n<h2>Commen\u00e7ons par quelques faits<\/h2>\n<ul>\n<li>Le trafic sur la dorsale Webex reliant les utilisateurs Webex bas\u00e9s en Chine \u00e0 leurs lieux de travail dans le monde a \u00e9t\u00e9 multipli\u00e9 par 22 depuis le d\u00e9but de l\u2019\u00e9pid\u00e9mie.<\/li>\n<li>Au cours de la m\u00eame p\u00e9riode, nous avons \u00e9galement vu 4 \u00e0 5 fois plus d\u2019utilisateurs au Japon, en Cor\u00e9e du Sud et \u00e0 Singapour, et le temps moyen consacr\u00e9 aux r\u00e9unions vid\u00e9o Webex a doubl\u00e9 chez les utilisateurs de ces pays.<\/li>\n<li>En moyenne, les inscriptions gratuites dans les pays touch\u00e9s sont sept fois plus nombreuses qu\u2019avant la rupture.<\/li>\n<\/ul>\n<h2>Le plan proactif de Cisco<\/h2>\n<p>Avec la r\u00e9cente hausse en Italie et dans d\u2019autres pays, Cisco continue de surveiller activement les tendances du trafic et de l\u2019utilisation dans le monde entier, et dispose d\u2019un plan proactif pour aider nos clients \u00e0 r\u00e9pondre \u00e0 leurs besoins en constante \u00e9volution. Notre priorit\u00e9 est de permettre aux personnes de travailler partout (y compris \u00e0 domicile), \u00e0 tout moment et sur tous les p\u00e9riph\u00e9riques, afin qu\u2019elles restent connect\u00e9es avec leurs \u00e9quipes et puissent poursuivre leurs activit\u00e9s commerciales. En tant que leader du march\u00e9, nous permettons cela de plusieurs mani\u00e8res.<\/p>\n<blockquote><p><strong>D\u00e8s maintenant, nous avons \u00e9tendu les capacit\u00e9s de notre offre Webex gratuite dans tous les pays o\u00f9 elle est disponible, et pas seulement dans ceux touch\u00e9s par le COVID-19. <\/strong>\u00a0Tous les d\u00e9tails sur l\u2019offre et les pays \u00e9ligibles sont disponibles <a href=\"https:\/\/help.webex.com\/en-us\/n80v1rcb\/Cisco-Webex-Available-Free-in-These-Countries-COVID-19-Response\">ici<\/a><\/p><\/blockquote>\n<p>Les fonctionnalit\u00e9s suppl\u00e9mentaires comprennent\u00a0:<\/p>\n<ul>\n<li>utilisation illimit\u00e9e (aucune restriction de temps)<\/li>\n<li>prise en charge d\u2019un maximum de 100 participants<\/li>\n<li>possibilit\u00e9 de composer un num\u00e9ro payant (en plus des fonctions VoIP existantes).<\/li>\n<\/ul>\n<p>En outre, par l\u2019interm\u00e9diaire de nos partenaires et de l\u2019\u00e9quipe commerciale de Cisco, nous fournissons des licences gratuites de 90 jours aux entreprises qui ne sont pas clientes de Webex en cette p\u00e9riode de besoin. Nous aidons \u00e9galement les clients existants \u00e0 r\u00e9pondre \u00e0 l\u2019\u00e9volution rapide de leurs besoins en permettant \u00e0 un nombre beaucoup plus important de travailleurs \u00e0 distance d\u2019utiliser Webex sans frais suppl\u00e9mentaires.<\/p>\n<h2>Accro\u00eetre notre capacit\u00e9 de r\u00e9union dans le monde entier<\/h2>\n<p>Nous d\u00e9veloppons \u00e9galement de mani\u00e8re proactive notre capacit\u00e9 de r\u00e9union dans le monde entier, en intensifiant notre pr\u00e9sence aux \u00c9tats-Unis et en Europe, en travaillant avec des organisations non gouvernementales pour permettre aux \u00e9coles (entre autres cas d\u2019utilisation), tout en collaborant \u00e9troitement avec nos clients qui intensifient rapidement leurs efforts en mati\u00e8re de travail \u00e0 domicile.<\/p>\n<h2>Une assistance 24 heures sur 24 pour tous les besoins et la continuit\u00e9 des affaires<\/h2>\n<p>Notre \u00e9quipe travaille 24 heures sur 24 pour s\u2019assurer que les besoins de votre entreprise sont satisfaits. La plupart des services du Cloud planifient et calculent les volumes en fonction des pics de consommation, non seulement en termes d\u2019infrastructure, mais aussi de capacit\u00e9 r\u00e9seau requise. Cisco am\u00e9liore continuellement notre connectivit\u00e9 mondiale en travaillant avec les op\u00e9rateurs pour aider \u00e0 la connectivit\u00e9 du dernier kilom\u00e8tre, afin de r\u00e9duire la latence entre nos utilisateurs finaux et le Cloud Webex. Ce travail permet \u00e0 des organisations comme le Nestbitt Center et Expert Systems Limited (toutes deux bas\u00e9es \u00e0 Hong Kong) d\u2019aider leurs employ\u00e9s \u00e0 rester connect\u00e9s et productifs.<\/p>\n<p>Nous sommes heureux de soutenir le Nestbitt Center, une organisation qui travaille avec de jeunes adultes souffrant de handicaps physiques et mentaux. Comme toutes les \u00e9coles de Hong Kong, le Centre a d\u00fb suspendre son programme de jour. La visioconf\u00e9rence leur a permis de continuer \u00e0 dispenser des sessions, et de permettre le d\u00e9ploiement de futurs services th\u00e9rapeutiques, notamment la musique, l\u2019orthophonie et la th\u00e9rapie du langage.<\/p>\n<p>Pour assurer la continuit\u00e9 des activit\u00e9s, Expert Systems Limited a choisi de mettre en place un syst\u00e8me \u00e0 deux \u00e9quipes, dans lequel chaque \u00e9quipe alterne quotidiennement entre le travail \u00e0 domicile et le travail au bureau. Bien que l\u2019interaction physique soit moindre chaque jour, l\u2019\u00e9quipe collective conna\u00eet un niveau d\u2019engagement historique.<\/p>\n<h2>Notre \u00e9quipe en Chine<\/h2>\n<p>Notre propre \u00e9quipe en Chine utilise \u00e9galement Webex (vous pensez peut-\u00eatre que Webex n\u2019est qu\u2019une conf\u00e9rence, mais Webex inclut les r\u00e9unions vid\u00e9o, le Chat permanent, les p\u00e9riph\u00e9riques vid\u00e9o sp\u00e9cialis\u00e9s pour le travail \u00e0 domicile et les appels) depuis leurs domiciles \u00e0 Hefei, Hangzhao, Suzhou, Shanghai, P\u00e9kin et d\u2019autres villes. Il est incroyable d\u2019\u00eatre t\u00e9moin de l\u2019esprit d\u2019\u00e9quipe et de la camaraderie qui r\u00e8gnent au sein de cette \u00e9quipe, non seulement dans le cadre de leurs activit\u00e9s commerciales, mais aussi en tant que famille, profond\u00e9ment li\u00e9e \u00e0 leurs communaut\u00e9s et les uns aux autres.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/03\/HOME_2082_V3-e1583166914312.jpg\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-5809\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/03\/HOME_2082_V3-e1583166914312-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<h2>Derni\u00e8res r\u00e9flexions<\/h2>\n<p>Cisco est dans ce secteur depuis plus longtemps que tout autre fournisseur sur la plan\u00e8te. Nous faisons tout ce que nous pouvons et sommes pr\u00eats \u00e0 vous aider \u00e0 traverser cette p\u00e9riode difficile. Nous continuerons \u00e0 fournir notre point de vue, des mises \u00e0 jour opportunes et des conseils pratiques sur le travail \u00e0 distance et bien plus encore. (Voir les ressources en ligne suppl\u00e9mentaires ci-dessous).<\/p>\n<p>Pour le moment, nos pens\u00e9es sont tourn\u00e9es vers tous ceux qui sont affect\u00e9s par la situation actuelle.<\/p>\n<h2><strong>Ressources suppl\u00e9mentaires et conseils pratiques sur le travail \u00e0 distance<\/strong><\/h2>\n<ul>\n<li>\u00ab\u00a0Travailler plus intelligemment partout\u00a0\u00bb, un blog offrant des conseils pratiques sur le travail \u00e0 domicile\u00a0: <a href=\"https:\/\/blog.webex.com\/video-conferencing\/working-smarter-anywhere-working-remotely\/\">https:\/\/blog.webex.com\/video-conferencing\/working-smarter-anywhere-working-remotely\/<\/a><\/li>\n<li>page de conseils aux utilisateurs informatiques, offrant des conseils techniques et les meilleures pratiques pour mettre en place une \u00e9quipe pour travailler \u00e0 distance\u00a0: <a href=\"http:\/\/cs.co\/webexcovid19\">http:\/\/cs.co\/webexcovid19<\/a><\/li>\n<li>page de conseils pour l\u2019utilisateur final, offrant les meilleures pratiques pour les utilisateurs lorsqu\u2019ils travaillent \u00e0 distance\u00a0: <a href=\"http:\/\/cs.co\/webexremotework\">http:\/\/cs.co\/webexremotework<\/a><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>en raison des circonstances mondiales r\u00e9sultant du COVID-19 (maladie du coronavirus), nous \u00e9tendons les capacit\u00e9s de notre offre Webex gratuite pour les personnes qui travaillent \u00e0 domicile.<\/p>\n","protected":false},"author":1,"featured_media":416438,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253,1518,1493],"tags":[3851,2066,5672,2075,2450],"class_list":["post-16777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration-fr","category-espaces-de-travail","category-visioconferences","tag-collaboration-solutions","tag-outils-de-collaboration","tag-solutions-de-collaboration","tag-telephone-voip","tag-voip-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco Webex\u00a0: Soutenir les clients pendant cette p\u00e9riode sans pr\u00e9c\u00e9dent | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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