{"id":18852,"date":"2021-07-07T10:44:44","date_gmt":"2021-07-07T17:44:44","guid":{"rendered":"https:\/\/cisco2393.wpengine.com\/pourquoi-passer-aux-appels-cloud-conseils-pour-adapter-les-communications-dequipe-a-lunivers-du-travail-hybride\/"},"modified":"2021-07-21T12:33:02","modified_gmt":"2021-07-21T19:33:02","slug":"pourquoi-passer-aux-appels-cloud-conseils-pour-adapter-les-communications-dequipe-a-lunivers-du-travail-hybride","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/collaboration-fr\/pourquoi-passer-aux-appels-cloud-conseils-pour-adapter-les-communications-dequipe-a-lunivers-du-travail-hybride\/","title":{"rendered":"Pourquoi passer aux appels cloud\u00a0? Conseils pour adapter les ..."},"content":{"rendered":"<p>M\u00eame si les visioconf\u00e9rences sont devenues la norme avec l\u2019adoption massive du t\u00e9l\u00e9travail, les appels audio restent essentiels pour la collaboration. Pour les entreprises, organiser et diriger ces appels dans le cloud, via une solution d\u2019appels cloud, est la meilleure fa\u00e7on de faire \u00e9voluer leurs communications dans un univers compos\u00e9 d\u2019une diversit\u00e9 d\u2019appareils, ainsi que d\u2019unifier l\u2019exp\u00e9rience des r\u00e9unions et des appels.<\/p>\n<h2>Concept des appels cloud<\/h2>\n<p><a href=\"https:\/\/www.webex.com\/cloud-calling.html\">Les appels cloud<\/a> sont des appels pass\u00e9s sur un syst\u00e8me t\u00e9l\u00e9phonique professionnel h\u00e9berg\u00e9s dans le cloud. L\u2019infrastructure sous-jacente ainsi que les services et applications du syst\u00e8me sont tous bas\u00e9s dans le cloud. Plus pr\u00e9cis\u00e9ment, le fournisseur de services h\u00e9berge et g\u00e8re la solution dans son centre de donn\u00e9es, et en assure les mises \u00e0 jour avec de nouvelles fonctionnalit\u00e9s et des ajustements techniques.<\/p>\n<p>Une telle configuration est \u00e0 l\u2019oppos\u00e9 d\u2019une solution d\u2019appels sur site, o\u00f9 tous les composants r\u00e9sident dans le centre de donn\u00e9es du client. Le client final acc\u00e8de au service d\u2019appels cloud via un r\u00e9seau\u00a0IP, depuis l\u2019appareil de son choix (t\u00e9l\u00e9phone fixe ou mobile, ordinateur de bureau ou portable, etc.).<\/p>\n<p>Une plateforme d\u2019appels cloud est parfois appel\u00e9e \u00ab\u00a0solution d\u2019appels cloud UC\u00a0\u00bb, \u00ab\u00a0UC\u00a0\u00bb faisant r\u00e9f\u00e9rence aux capacit\u00e9s de communications unifi\u00e9es qui peuvent englober la messagerie, la pr\u00e9sence, les r\u00e9unions en ligne, etc. A minima, une offre d\u2019appels cloud doit inclure les fonctionnalit\u00e9s suivantes\u00a0:<\/p>\n<ul>\n<li>Un num\u00e9ro de t\u00e9l\u00e9phone professionnel, totalement nouveau ou transf\u00e9r\u00e9 depuis l\u2019ancien syst\u00e8me, ainsi que des num\u00e9ros pour les personnes qui en ont besoin.<\/li>\n<li>La mise en attente et le transfert des appels, ainsi que d\u2019autres fonctionnalit\u00e9s similaires de gestion de tous les appels re\u00e7us sur ce num\u00e9ro professionnel.<\/li>\n<li>La fusion des appels et la possibilit\u00e9 de transformer un appel en conf\u00e9rence si besoin.<\/li>\n<li>La s\u00e9curit\u00e9 int\u00e9gr\u00e9e, assur\u00e9e par le fournisseur de service sans que l\u2019\u00e9quipe client n\u2019ait besoin de s\u2019en occuper manuellement.<\/li>\n<li>Une messagerie vocale visuelle pratique pour consulter la transcription des messages concernant les appels manqu\u00e9s.<\/li>\n<li>Un routage intelligent des appels, qui dirige les appels vers le bon interlocuteur en fonction des entr\u00e9es de l\u2019appelant et des r\u00e8gles de routage pr\u00e9d\u00e9finies de l\u2019entreprise.<\/li>\n<li>Une messagerie int\u00e9gr\u00e9e, pour avoir des conversations pratiques, en priv\u00e9 ou en groupe, avec des collaborateurs et des clients.<\/li>\n<\/ul>\n<p>Certaines de ces fonctionnalit\u00e9s sont \u00e9galement disponibles sur les solutions d\u2019appels UC sur site. Toutefois, comme les solutions d\u2019appels cloud demandent une gestion moindre et sont plus \u00e9conomiques et plus facilement \u00e9volutives, elles remplacent rapidement les plateformes d\u2019appels g\u00e9r\u00e9es par les clients.<\/p>\n<p>Selon une <a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/solutions\/collateral\/collaboration\/business-case-webex-calling-wainhouse.pdf\">\u00e9tude de Wainhouse Research<\/a>, le cloud UC est en voie de conna\u00eetre une augmentation de plus de 145\u00a0%, passant de 46\u00a0millions d\u2019utilisateurs en 2019 \u00e0 113\u00a0millions en\u00a02023. Plus de 67\u00a0millions de nouveaux utilisateurs d\u2019appels cloud devraient acc\u00e9der au march\u00e9, dont 55\u00a0millions issus de solutions sur site et 12\u00a0millions de primo-acc\u00e9dants. D\u2019ici fin\u00a02024, Wainhouse pr\u00e9voit que le march\u00e9 sera essentiellement compos\u00e9 de postes cloud UC.<\/p>\n<h2>Avantages d\u2019une plateforme d\u2019appels cloud<\/h2>\n<p>Les appels cloud procurent des avantages substantiels par rapport \u00e0 une solution sur site.<\/p>\n<p><strong>R\u00e9pondre plus facilement aux appels<\/strong><\/p>\n<p>Gr\u00e2ce aux appels cloud, les utilisateurs finaux peuvent r\u00e9pondre aux appels re\u00e7us sur un num\u00e9ro professionnel depuis quasiment n\u2019importe o\u00f9. Par exemple, l\u2019appel de quelqu\u2019un qui t\u00e9l\u00e9phone \u00e0 un cabinet de design pourra \u00eatre rout\u00e9 vers le client d\u2019appels cloud et ainsi sonner sur le PC ou le t\u00e9l\u00e9phone mobile d\u2019un employ\u00e9. Par ailleurs, si cet employ\u00e9 doit le rappeler, son num\u00e9ro de t\u00e9l\u00e9phone personnel et ses donn\u00e9es ne seront pas divulgu\u00e9s.<\/p>\n<p>Pour l\u2019entreprise, une telle souplesse permet de manquer moins d\u2019appels. Ainsi, gr\u00e2ce aux appels cloud, ce n\u2019est pas parce que quelqu\u2019un ne se trouve pas physiquement \u00e0 son bureau qu\u2019il ne peut pas \u00eatre joint. De plus, les fonctionnalit\u00e9s enrichies des appels cloud sur tous les appareils offrent une exp\u00e9rience qui va bien au-del\u00e0 de la voix avec la mise en attente, la fusion des appels et bien d\u2019autres avantages sur les appareils hors site.<\/p>\n<p><strong>Collaborer au bureau et en d\u00e9placement<\/strong><\/p>\n<p>Les appels cloud \u00e9tendent un large \u00e9ventail de fonctionnalit\u00e9s \u00e0 tout appareil connect\u00e9 \u00e0 Internet qui dispose de l\u2019application ou du client de la solution. Avec les appels cloud, il est possible de\u00a0:<\/p>\n<ul>\n<li>Transf\u00e9rer facilement un appel d\u2019un appareil vers un autre.<\/li>\n<li>Transformer un appel vocal en visioconf\u00e9rence compl\u00e8te.<\/li>\n<li>Envoyer un message \u00e0 une seule personne ou \u00e0 tout un groupe.<\/li>\n<li>Transf\u00e9rer des fichiers et utiliser un tableau blanc num\u00e9rique pour illustrer ses propos.<\/li>\n<\/ul>\n<p><strong>R\u00e9duire les co\u00fbts et la gestion globale\u00a0<\/strong><\/p>\n<p>Un autocommutateur t\u00e9l\u00e9phonique priv\u00e9 (PBX) est on\u00e9reux et difficile \u00e0 g\u00e9rer. S\u2019occuper de la gestion des transferts, des ajouts et des modifications peut s\u2019av\u00e9rer chronophage, et le fournisseur doit parfois venir sur place pour corriger des probl\u00e8mes techniques ou augmenter la capacit\u00e9.<\/p>\n<p>Au contraire, les appels cloud offrent une exp\u00e9rience plus sereine et plus pratique. Tout, des utilisateurs aux forfaits, est g\u00e9r\u00e9 en un seul et m\u00eame endroit, et la gestion de l\u2019infrastructure physique n\u2019est plus un souci. Les d\u00e9penses en capital co\u00fbteuses c\u00e8dent la place \u00e0 des d\u00e9penses d\u2019exploitation plus souples. Le fournisseur de service se charge \u00e9galement de la cybers\u00e9curit\u00e9, ce qui repr\u00e9sente une contrainte de moins pour les \u00e9quipes de l\u2019entreprise cliente.<\/p>\n<p>Vous \u00eates pr\u00eat \u00e0 adopter les appels cloud\u00a0? Webex fournit un syst\u00e8me t\u00e9l\u00e9phonique complet dans le cloud pour aider les entreprises \u00e0 r\u00e9ussir \u00e0 l\u2019\u00e8re du travail hybride et \u00e0 servir leurs clients ind\u00e9pendamment du lieu.<\/p>\n<blockquote><p>D\u00e9couvrez les <a href=\"https:\/\/www.webex.com\/cloud-calling.html\">solutions d\u2019appels cloud de Webex<\/a> et jetez un \u0153il \u00e0 nos <a href=\"https:\/\/www.webex.com\/pricing\/index.html\">forfaits Call<\/a> d\u00e8s aujourd\u2019hui pour savoir comment rester en contact gr\u00e2ce aux appels cloud.<\/p><\/blockquote>\n<p><strong>En savoir plus<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/cloud-phone-system\/more-than-a-phone-system-7-cloud-calling-capabilities-to-know-about\/\">Plus qu\u2019un syst\u00e8me t\u00e9l\u00e9phonique\u00a0: 7\u00a0fonctionnalit\u00e9s d\u2019appels cloud \u00e0 conna\u00eetre<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/cloud-phone-system\/how-cloud-calling-can-help-your-smb-succeed-in-the-hybrid-work-era\/\">\u00c0 l\u2019\u00e8re du travail hybride, les appels cloud peuvent contribuer au succ\u00e8s de votre PME<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/systeme-telephonique-cloud\/pour-les-petites-entreprises-il-est-plus-facile-que-jamais-de-se-lancer-avec-webex-calling\/\">Premiers pas avec Webex Calling pour les petites entreprises\u00a0: une simplicit\u00e9 sans pr\u00e9c\u00e9dent<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pour les entreprises, organiser et diriger des appels audio dans le cloud, via une solution d\u2019appels cloud, est la meilleure fa\u00e7on de faire \u00e9voluer leurs communications dans un univers compos\u00e9 d\u2019une diversit\u00e9 d\u2019appareils, ainsi que d\u2019unifier l\u2019exp\u00e9rience des r\u00e9unions et des appels.<\/p>\n","protected":false},"author":5420,"featured_media":15802,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253],"tags":[3851,4629,2066,5672,2575,5844],"class_list":["post-18852","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration-fr","tag-collaboration-solutions","tag-communications-cloud","tag-outils-de-collaboration","tag-solutions-de-collaboration","tag-telephone-professionnel","tag-webex-appels"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pourquoi passer aux appels cloud\u00a0? 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