{"id":19091,"date":"2021-06-14T06:02:08","date_gmt":"2021-06-14T13:02:08","guid":{"rendered":"https:\/\/cisco2393.wpengine.com\/donner-des-moyens-aux-travailleurs-places-en-premiere-ligne-avec-webex-expert-on-demand\/"},"modified":"2021-07-23T14:49:19","modified_gmt":"2021-07-23T21:49:19","slug":"donner-des-moyens-aux-travailleurs-places-en-premiere-ligne-avec-webex-expert-on-demand","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/collaboration-fr\/visioconferences\/donner-des-moyens-aux-travailleurs-places-en-premiere-ligne-avec-webex-expert-on-demand\/","title":{"rendered":"Donner des moyens aux travailleurs plac\u00e9s en premi\u00e8re ligne avec ..."},"content":{"rendered":"

L’essor du t\u00e9l\u00e9travail acc\u00e9l\u00e8re l’apparition de nouvelles tendances sur les lieux de travail. Contrairement aux employ\u00e9s de bureau traditionnels, les employ\u00e9s \u00e0 distance ou plac\u00e9s en premi\u00e8re ligne se d\u00e9placent constamment dans leur espace de travail. Les travailleurs en premi\u00e8re ligne ont besoin, dans cette nouvelle \u00e8re, d’une technologie qui leur permette d’exercer leur m\u00e9tier partout, \u00e0 tout moment et avec n’importe quel interlocuteur.<\/p>\n

Les travailleurs plac\u00e9s en premi\u00e8re ligne op\u00e8rent dans des environnements isol\u00e9s en utilisant leurs mains non pas pour saisir des donn\u00e9es, mais pour r\u00e9soudre des probl\u00e8mes physiques. De nombreux secteurs d’activit\u00e9 strat\u00e9giques employant des travailleurs de premi\u00e8re ligne se tournent vers des outils collaboratifs pointus pour maintenir un niveau \u00e9lev\u00e9 d’efficacit\u00e9 op\u00e9rationnelle, de productivit\u00e9 et d’optimisation des co\u00fbts.<\/p>\n

Webex Expert on Demand <\/strong><\/h2>\n

Dans cette nouvelle \u00e8re, Webex Expert on Demand met la collaboration en premi\u00e8re ligne, avec des dispositifs de r\u00e9alit\u00e9 assist\u00e9e qui favorisent des exp\u00e9riences collaboratives plus rapides et plus intelligentes pour les travailleurs. Webex Expert on Demand offre toutes les capacit\u00e9s de Webex, en permettant aux \u00e9quipes distantes et aux travailleurs en premi\u00e8re ligne de collaborer \u00e0 l’\u00e9chelle de toute l’entreprise.<\/p>\n

L’int\u00e9gration de Webex \u00e0 un fournisseur de mat\u00e9riel de r\u00e9alit\u00e9 assist\u00e9e (RA) RealWear facilite la transformation num\u00e9rique et la continuit\u00e9 des activit\u00e9s dans tous les secteurs. Elle permet aux op\u00e9rateurs et techniciens sur site de surveiller et entretenir leurs \u00e9quipements avec l’appui d’experts du monde entier, aux fabricants de faire appel \u00e0 des experts en temps r\u00e9el pour optimiser leurs processus et am\u00e9liorer la qualit\u00e9 des r\u00e9sultats, ou encore aux professionnels de sant\u00e9 de se consacrer davantage aux patients, tout en b\u00e9n\u00e9ficiant de l’\u00e9valuation \u00e0 distance par un sp\u00e9cialiste durant la prestation des soins.<\/p>\n


\n \"Webex
\n<\/a><\/p>\n

La r\u00e9alit\u00e9 assist\u00e9e \u00e9l\u00e8ve Webex \u00e0 un niveau sup\u00e9rieur<\/strong><\/h2>\n

L’installation de Webex Expert on Demand sur la tablette RealWear HMT-1 <\/a>(Head Mounted Tablet) permet une rencontre mains-libres et \u00e0 commande vocale qui procure une exp\u00e9rience de la r\u00e9alit\u00e9 d’abord, puis du num\u00e9rique ensuite. Cette configuration permet aux travailleurs en premi\u00e8re ligne de garder une ma\u00eetrise totale de la situation, de regarder un \u00e9cran offrant une vue directe sur le terrain et d’avoir acc\u00e8s \u00e0 toutes les informations requises.<\/p>\n

Les travailleurs en premi\u00e8re ligne ont la possibilit\u00e9 de participer \u00e0 des r\u00e9unions Webex programm\u00e9es ou de lancer des visioconf\u00e9rences ponctuelles en s’appuyant sur sur des vid\u00e9os claires et stables gr\u00e2ce \u00e0 la stabilisation \u00e9lectronique de l’image. En outre, les utilisateurs peuvent saisir des d\u00e9tails et utiliser des annotations pour localiser les probl\u00e8mes \u00e0 l’aide des mouvements de suivi de la t\u00eate et de commandes vocales, sans avoir \u00e0 utiliser leurs mains. Pendant que les experts prodiguent des conseils et partagent leur \u00e9cran, le travailleur en premi\u00e8re ligne dispose de commandes gr\u00e2ce auxquelles il navigue ais\u00e9ment dans le document partag\u00e9, en effectuant un zoom avant ou arri\u00e8re si n\u00e9cessaire.<\/p>\n


\n \"RealWear
\n<\/a><\/p>\n

Nous mettons en place de nouvelles fonctionnalit\u00e9s destin\u00e9es \u00e0 simplifier les proc\u00e9dures op\u00e9rationnelles des employ\u00e9s en premi\u00e8re ligne. Le partenariat avec Augmentir<\/a>, qui vise \u00e0 combiner sa plateforme de travail connect\u00e9 assist\u00e9e par IA avec Webex Expert on Demand, fournit une solution puissante qui guide et soutient intelligemment et \u00e0 distance les travailleurs en premi\u00e8re ligne au moyen d’instructions augment\u00e9es dans leurs t\u00e2ches quotidiennes.<\/p>\n


\n \"Homme
\n<\/a><\/p>\n

D\u00e9ploiement dans le monde r\u00e9el<\/strong><\/h2>\n

Une main-d’\u0153uvre enti\u00e8rement connect\u00e9e est essentielle au maintien des op\u00e9rations commerciales et \u00e0 la continuit\u00e9 de l’activit\u00e9. Gr\u00e2ce \u00e0 Webex Expert on Demand, l’entreprise autrichienne Hirschmann Automotive<\/a> relie ses \u00e9quipes de service g\u00e9ographiquement diss\u00e9min\u00e9es \u00e0 ses \u00e9quipements, afin d’acc\u00e9l\u00e9rer les temps de r\u00e9paration et d’augmenter les taux de r\u00e9paration d\u00e8s la premi\u00e8re intervention, tout en limitant les d\u00e9placements physiques.<\/p>\n

https:\/\/youtu.be\/rbzLOQlkWJE<\/p>\n

Dairy Farmers of America<\/a> (DFA), un grand producteur et fabricant de produits alimentaires, utilise Expert on Demand pour pallier le manque de connaissances en mettant en lien les travailleurs de l’usine \u00e0 la direction ou \u00e0 des experts situ\u00e9s sur d’autres sites, tout en leur permettant de travailler sans avoir \u00e0 tenir un smartphone ou une tablette dans leurs mains.<\/p>\n

Webex Expert on Demand offre des interactions humaines en direct dans un monde o\u00f9 chaque entreprise doit r\u00e9soudre des probl\u00e8mes, gagner en efficacit\u00e9 et accomplir ses missions de fa\u00e7on plus intelligente. En outre, l’exp\u00e9rience collaborative \u00e0 distance en mode mains-libres permet aux travailleurs de garder les yeux ouverts et d’\u00eatre conscients de leur environnement pendant qu’ils re\u00e7oivent des instructions distantes en temps r\u00e9el. Webex Expert on Demand met en place des moyens uniques pour fournir des r\u00e9sultats meilleurs, plus s\u00fbrs et mieux s\u00e9curis\u00e9s qu’auparavant.<\/p>\n

Pour en savoir plus ou pour d\u00e9buter un essai de 30 jours, cliquez ici<\/a><\/p><\/blockquote>\n

En savoir plus<\/strong><\/p>\n

Nouveaut\u00e9s Webex : Juin 2021<\/a><\/p>\n

Les partenariats et int\u00e9grations de Webex favorisent le travail hybride<\/a><\/p>\n

Lancement d’innovations in\u00e9dites pour l’\u00e8re du travail hybride<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Webex Expert on Demand met en place des moyens uniques pour fournir des r\u00e9sultats meilleurs, plus s\u00fbrs et mieux s\u00e9curis\u00e9s qu’auparavant.<\/p>\n","protected":false},"author":5410,"featured_media":19095,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253,1493],"tags":[3851,4730,2066,5672],"class_list":["post-19091","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration-fr","category-visioconferences","tag-collaboration-solutions","tag-intelligence-artificielle","tag-outils-de-collaboration","tag-solutions-de-collaboration"],"acf":[],"yoast_head":"\nDonner des moyens aux travailleurs plac\u00e9s en premi\u00e8re ligne avec Webex Expert on Demand | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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