{"id":21332,"date":"2021-08-03T04:55:05","date_gmt":"2021-08-03T11:55:05","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/les-innovations-webex-au-service-dexperiences-de-collaboration-plus-inclusives\/"},"modified":"2024-09-17T23:36:59","modified_gmt":"2024-09-18T06:36:59","slug":"les-innovations-webex-au-service-dexperiences-de-collaboration-plus-inclusives","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/uncategorized-fr\/les-innovations-webex-au-service-dexperiences-de-collaboration-plus-inclusives\/","title":{"rendered":"Les innovations Webex au service d\u2019exp\u00e9riences de collaboration ..."},"content":{"rendered":"<p>La n\u00e9cessit\u00e9, un excellent catalyseur pour l\u2019innovation. La pand\u00e9mie mondiale a pouss\u00e9 une grande partie des effectifs du monde entier \u00e0 passer au t\u00e9l\u00e9travail \u00e0 plein temps. Afin de r\u00e9pondre \u00e0 ces besoins, l\u2019\u00e9quipe Webex a d\u00e9velopp\u00e9 des centaines de solutions technologiques pour aider nos clients \u00e0 se connecter et \u00e0 collaborer efficacement. Maintenant que les travailleurs se tournent vers le travail hybride et que les besoins changent \u00e0 nouveau, nous continuons \u00e0 concevoir et \u00e0 proposer des innovations Webex qui permettent de travailler de mani\u00e8re plus efficace, plus stimulante et plus inclusive.<\/p>\n<h2><strong>Acc\u00e9l\u00e9rer l\u2019innovation au service du travail hybride\u00a0: Webex Leap et Vidcast\u00a0 <\/strong><\/h2>\n<p>Nous n\u2019avons cess\u00e9 d\u2019introduire de nouvelles solutions dans la <a href=\"https:\/\/www.webex.com\/content\/webex\/c\/en_US\/index\/collaboration-suite.html\/\">suite Webex<\/a>, et nous passons maintenant \u00e0 la vitesse sup\u00e9rieure avec Webex Leap, un nouveau programme d\u2019incubation destin\u00e9 \u00e0 acc\u00e9l\u00e9rer les innovations pour la prochaine g\u00e9n\u00e9ration de produits Webex qui n\u2019entrent pas dans le portefeuille existant. Ce programme permettra de d\u00e9couvrir et de proposer plus rapidement de nouvelles solutions Webex qui rendront vos exp\u00e9riences inoubliables\u00a0!<\/p>\n<p>Aujourd\u2019hui, nous pr\u00e9sentons <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&amp;articleId=2184802\">Vidcast<\/a>, la premi\u00e8re innovation issue du Webex Leap Program. Vidcast est une solution de messagerie vid\u00e9o asynchrone tout-en-un qui utilise des vid\u00e9os enregistr\u00e9es et instantan\u00e9ment partageables pour permettre aux \u00e9quipes de rester connect\u00e9es \u00e0 tout moment. La collaboration asynchrone joue un r\u00f4le essentiel dans cette nouvelle \u00e8re de travail hybride, car les coll\u00e8gues sont souvent \u00e9parpill\u00e9s sur plusieurs fuseaux horaires et les journ\u00e9es de r\u00e9unions cons\u00e9cutives sont de plus en plus fr\u00e9quentes. Ironie du sort\u00a0: plus vous \u00eates occup\u00e9, plus vous devez attendre pour communiquer avec une personne qui l\u2019est \u00e9galement\u00a0!<\/p>\n<p>Lorsque vous avez besoin d\u2019assurer la fluidit\u00e9 du travail et de garder le rythme \u2013 sans pour autant sacrifier un temps pr\u00e9cieux ou bousculer votre calendrier \u2013 Vidcast change la donne. Gr\u00e2ce \u00e0 Vidcast, les utilisateurs peuvent enregistrer, modifier et partager de courts messages vid\u00e9o. Ces messages vous permettent de fournir facilement un retour d\u2019information et des mises \u00e0 jour \u00e0 vos coll\u00e8gues sans \u00eatre g\u00ean\u00e9 par les horaires de r\u00e9union et les fuseaux horaires. Les spectateurs peuvent ainsi se mettre \u00e0 jour en fonction de leur propre disponibilit\u00e9. Vidcast comprend des outils de navigation avanc\u00e9s qui permettent aux utilisateurs de rep\u00e9rer facilement les passages importants, des options de sous-titrage pour un visionnage silencieux, et un r\u00e9f\u00e9rentiel de contenu pour organiser et distribuer les messages vid\u00e9o et en g\u00e9rer l\u2019acc\u00e8s. Les utilisateurs peuvent \u00e9galement publier des commentaires et r\u00e9agir \u00e0 l\u2019aide d\u2019\u00e9mojis, ce qui permet \u00e0 chacun d\u2019apporter sa contribution et de participer \u00e0 la conversation, quels que soient le lieu et le moment o\u00f9 il regarde la vid\u00e9o.<\/p>\n<p>Ai-je \u00e9veill\u00e9 votre int\u00e9r\u00eat\u00a0? Rejoignez la <a href=\"http:\/\/www.vidcast.io\/waitlist\">liste d\u2019attente Vidcast<\/a>, car d\u2019autres innovations seront bient\u00f4t disponibles sur Webex Leap.<\/p>\n<p><iframe loading=\"lazy\" title=\"Inspire asynchronous communication with Vidcast | Webex New Innovations\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/ZRpZEgqrToU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><strong>Personnalisation et analyses avanc\u00e9es pour des exp\u00e9riences de r\u00e9unions et d\u2019\u00e9v\u00e8nements inclusives et engageantes<\/strong><\/h2>\n<p>Dans le monde hybride, les webinaires, les webdiffusions et les \u00e9v\u00e8nements \u00e0 grande \u00e9chelle constituent des moyens de communication de plus en plus importants, tant avec vos \u00e9quipes qu\u2019avec vos clients. S\u2019assurer que les \u00e9v\u00e8nements offrent une exp\u00e9rience engageante et de haute qualit\u00e9 pour tous les participants et les pr\u00e9sentateurs est une priorit\u00e9 absolue pour tous les clients que je rencontre.<\/p>\n<p><a href=\"https:\/\/www.webex.com\/webinar.html\">Webex Events<\/a> vous permet de toucher un public plus large, de personnaliser facilement les pages d\u2019inscription afin qu\u2019elles refl\u00e8tent au mieux l\u2019aspect de votre marque et de cr\u00e9er des exp\u00e9riences plus captivantes pour les participants. Choisissez parmi diff\u00e9rents th\u00e8mes de couleurs, ajouter des images d\u2019arri\u00e8re-plan ou des logos personnalis\u00e9s, et cr\u00e9ez des profils d\u2019intervenants qui se d\u00e9marquent.\u00a0 Les pages des participants peuvent \u00eatre optimis\u00e9es pour les appareils mobiles et de bureau afin d\u2019assurer des interactions transparentes, o\u00f9 que se trouve votre public.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Custom-Events-Fast.gif\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-19980\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Custom-Events-Fast.gif\" alt=\"Custom-Events---Fast\" width=\"800\" height=\"570\" \/><br \/>\n<\/a><\/p>\n<p>Et pour garantir des exp\u00e9riences optimales lors des \u00e9v\u00e8nements, nous avons fait \u00e9voluer les fonctionnalit\u00e9s du <a href=\"https:\/\/www.webex.com\/control-hub.html\">Control Hub<\/a> afin d\u2019offrir un aper\u00e7u en temps r\u00e9el et un d\u00e9pannage avanc\u00e9 des \u00e9v\u00e8nements Webex. Par exemple, nous avons affin\u00e9 la fonctionnalit\u00e9 de recherche et de filtrage, permettant aux administrateurs TI de localiser rapidement et facilement des participants et des pr\u00e9sentateurs sp\u00e9cifiques qui pourraient rencontrer des probl\u00e8mes. La fonctionnalit\u00e9 de \u00ab\u00a0tri par gravit\u00e9\u00a0\u00bb permet de faire appara\u00eetre facilement en t\u00eate de liste les participants qui rencontrent des probl\u00e8mes. En outre, un rafra\u00eechissement des donn\u00e9es en temps r\u00e9el permet aux administrateurs TI d\u2019\u00eatre inform\u00e9s d\u2019un probl\u00e8me d\u00e8s qu\u2019il se produit.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Events-Troubleshooting-scaled.jpg\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20316\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Events-Troubleshooting-scaled.jpg\" alt=\"D\u00e9pannage des \u00e9v\u00e8nements\" width=\"2560\" height=\"1964\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Events-Troubleshooting-scaled.jpg 678w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Events-Troubleshooting-300x230.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Events-Troubleshooting-1025x786.jpg 1025w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Events-Troubleshooting-768x589.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Events-Troubleshooting-1536x1178.jpg 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Events-Troubleshooting-2048x1571.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><br \/>\n<\/a><\/p>\n<p>Le volume de donn\u00e9es pour un \u00e9v\u00e8nement \u00e0 grande \u00e9chelle peut \u00eatre impressionnant \u2013 imaginez devoir passer au crible les analyses de 10\u00a0000\u00a0personnes pour rep\u00e9rer un probl\u00e8me\u00a0! D\u00e9sormais, en un clic, les administrateurs ont facilement acc\u00e8s aux donn\u00e9es individuelles et peuvent r\u00e9soudre rapidement et facilement les probl\u00e8mes de qualit\u00e9, garantissant ainsi que tout le monde profite pleinement de l\u2019\u00e9v\u00e8nement.<\/p>\n<h2><strong>Plus de canaux et une meilleure visibilit\u00e9\u00a0: Webex Contact Center <\/strong><\/h2>\n<p>Nous sommes tous occup\u00e9s. Nous passons constamment d\u2019une t\u00e2che \u00e0 l\u2019autre. Le nouveau monde du travail hybride a eu un effet consid\u00e9rable sur notre fa\u00e7on de communiquer sur notre lieu de travail et sur les canaux que nous utilisons.<\/p>\n<p>Nous attendons de nos partenaires commerciaux qu\u2019ils nous offrent la flexibilit\u00e9 n\u00e9cessaire pour communiquer comme nous l\u2019entendons \u2013 et cela vaut \u00e9galement pour nos clients. Vos clients sont de plus en plus nombreux \u00e0 vouloir interagir avec vous par le biais du canal de leur choix. Ils souhaitent \u00e9galement que leurs probl\u00e8mes soient r\u00e9solus au plus vite ou que leurs questions trouvent une r\u00e9ponse rapide. Fini le temps o\u00f9 les appels t\u00e9l\u00e9phoniques interminables du service client\u00e8le \u00e9taient la seule option\u00a0! Les clients ont d\u00e9sormais le choix entre de nombreuses options de canaux.<\/p>\n<p>En b\u00e9n\u00e9ficiant d\u2019un plus grand choix et d\u2019une plus grande flexibilit\u00e9, les clients peuvent interagir sur le canal qui leur convient le mieux et \u00e9viter de devoir perdre patience sur une plateforme \u00e0 laquelle ils ne sont pas habitu\u00e9s ou de ne pas se manifester du tout. Ce mois-ci, nous am\u00e9liorons donc les canaux de communication num\u00e9rique pris en charge par <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> pour inclure Facebook Messenger et la messagerie SMS am\u00e9lior\u00e9e. Ces canaux sont les premiers d\u2019une longue s\u00e9rie que nous pr\u00e9voyons de mettre \u00e0 disposition \u00e0 partir du vaste \u00e9cosyst\u00e8me de canaux de communication num\u00e9rique d\u2019IMImobile afin de r\u00e9pondre aux pr\u00e9f\u00e9rences d\u2019un plus grand nombre de clients. Ne manquez pas de d\u00e9couvrir d\u2019autres canaux dans les prochains mois.<\/p>\n<p>En ao\u00fbt \u00e9galement, les clients de Webex Contact Center pourront profiter d\u2019une communication bidirectionnelle pr\u00eate \u00e0 l\u2019emploi avec les fournisseurs de CRM et de billetterie, y compris la prise en charge de la cr\u00e9ation de flux de travail par glisser-d\u00e9poser pour Salesforce.com, Zendesk et Zoho. La connexion de l\u2019historique et des donn\u00e9es des clients \u00e0 partir de syst\u00e8mes commerciaux de base comme ceux-ci permettent de cr\u00e9er des interactions plus efficaces et contextuelles.<\/p>\n<p>Les outils d\u2019orchestration visuelle des flux de travail, \u00e0 la fois sophistiqu\u00e9s et conviviaux, int\u00e8grent les fonctionnalit\u00e9s d\u2019imiconnect dans Webex Contact Center, permettant \u00e0 tout utilisateur d\u2019orchestrer les interactions avec les clients et de concevoir des flux de travail&#8230; m\u00eame s\u2019il ne sait pas coder\u00a0! Les entreprises peuvent rapidement int\u00e9grer et modifier les flux de travail \u00e0 la demande, ce qui leur permet de gagner du temps et de r\u00e9duire les co\u00fbts.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Picture3.png\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20296\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Picture3.png\" alt=\"\" width=\"2560\" height=\"1339\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Picture3.png 980w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Picture3-300x157.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Picture3-1025x536.png 1025w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Picture3-768x402.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Picture3-1536x803.png 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Picture3-2048x1071.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><br \/>\n<\/a><\/p>\n<p>Lorsqu\u2019il s\u2019agit de permettre des exp\u00e9riences client inclusives qui prennent en compte chaque \u00e9tape du cycle de vie client et s\u2019adaptent \u00e0 toute une s\u00e9rie de pr\u00e9f\u00e9rences de communication, Cisco place la barre tr\u00e8s haut. Webex Contact Center, notre centre de contact bas\u00e9 dans le cloud, a \u00e9t\u00e9 reconnu comme leader par <a href=\"https:\/\/blog.webex.com\/fr\/experience-client\/cisco-designe-comme-leader-dans-le-rapport-aragon-globe-2021-pour-les-centres-de-contact-intelligents\/\">Aragon Research Globe<\/a>&#x2122; en\u00a02021 dans le domaine des centres de contact intelligents, ce qui prouve une fois de plus que nous mettons l\u2019accent sur la conception et la fourniture d\u2019exp\u00e9riences Webex de qualit\u00e9 pour nos clients et <em>leur<\/em> propre client\u00e8le.<\/p>\n<h2><strong>Pour des exp\u00e9riences de soins de sant\u00e9 connect\u00e9s\u00a0: Webex Instant Connect\u00a0 <\/strong><\/h2>\n<p>La t\u00e9l\u00e9sant\u00e9 est un autre domaine qui a connu un essor au cours des 16 derniers mois, un nombre croissant de patients se tournant vers la technologie pour tout faire, qu\u2019il s\u2019agisse de prendre des rendez-vous, de recevoir des consultations virtuelles, etc. De la m\u00eame mani\u00e8re que Webex Contact Center permet aux agents de disposer d\u2019informations contextuelles pour offrir de meilleures exp\u00e9riences aux clients, le nouveau <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/instant-connect.html\">Webex Instant Connect<\/a> permet une int\u00e9gration transparente avec les flux de travail des prestataires de soins afin d\u2019offrir de meilleurs r\u00e9sultats aux patients.<\/p>\n<p>Instant Connect for Virtual Care est justement une solution de collaboration qui permet au personnel de sant\u00e9 et aux patients de se connecter en un seul clic pour des visites virtuelles. L\u2019exp\u00e9rience vid\u00e9o bas\u00e9e sur un navigateur est facile d\u2019acc\u00e8s en tant qu\u2019application autonome ou par le biais de syst\u00e8mes de dossiers m\u00e9dicaux \u00e9lectroniques tels qu\u2019Epic et d\u2019autres syst\u00e8mes de soins de sant\u00e9 cliniques. En outre, le fait qu\u2019il n\u2019y ait pas d\u2019application \u00e0 t\u00e9l\u00e9charger ou \u00e0 installer rend cette solution simple \u00e0 utiliser. Instant Connect offre m\u00eame un support de salle d\u2019attente virtuelle, donnant aux patients la possibilit\u00e9 de tester leur mat\u00e9riel vid\u00e9o et audio ainsi que leurs haut-parleurs en attendant que leur prestataire de soins les rejoigne. Et bien s\u00fbr, Instant Connect est hautement s\u00e9curis\u00e9 et conforme \u00e0 la loi HIPAA, ce qui garantit que les sessions virtuelles sont tout aussi confidentielles que si elles avaient lieu en personne.<\/p>\n<p>Instant Connect for Virtual Care \u00e9tend nos solutions de collaboration Webex for Virtual Care, en s\u2019appuyant sur le connecteur Webex Telehealth for Epic que nous avons introduit l\u2019ann\u00e9e derni\u00e8re. En prenant en charge une plus grande vari\u00e9t\u00e9 de syst\u00e8mes de sant\u00e9 avec une solution plus int\u00e9gr\u00e9e, nous pla\u00e7ons la barre plus haut en mati\u00e8re d\u2019exp\u00e9riences de soins de sant\u00e9 connect\u00e9s.<\/p>\n<p><iframe loading=\"lazy\" title=\"Webex Instant Connect powers virtual care\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/78GSVcdGbq0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Enfin, j\u2019ai le plaisir de vous annoncer que Webex a une nouvelle fois remport\u00e9 le prix UC Today de la meilleure plateforme de collaboration\u00a0! Consultez <a href=\"https:\/\/blog.webex.com\/fr\/travail-hybride\/webex-remporte-le-prix-de-la-meilleure-plateforme-de-collaboration-decerne-par-uc-today\/\">notre blog<\/a> pour plus d\u2019informations.<\/p>\n<h2><strong>Des exp\u00e9riences de collaboration exceptionnelles gr\u00e2ce \u00e0 Webex<\/strong><\/h2>\n<p>\u00c0 l\u2019heure o\u00f9 nous nous lan\u00e7ons tous dans cette aventure qu\u2019est le travail hybride, Webex s\u2019engage \u00e0 montrer la voie en d\u00e9veloppant des innovations performantes et en garantissant une collaboration active et inclusive.<\/p>\n<blockquote><p><a href=\"https:\/\/www.webex.com\/\">D\u00e9couvrez<\/a> comment nous nous dirigeons vers le travail hybride et ce que Webex peut faire pour soutenir votre \u00e9quipe, vos clients et votre organisation.<\/p><\/blockquote>\n<p><strong>En savoir plus<\/strong><\/p>\n<p><a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&amp;articleId=2184802\">Cisco d\u00e9voile Vidcast, une solution vid\u00e9o asynchrone, afin d\u2019augmenter la productivit\u00e9 et d\u2019apporter de la flexibilit\u00e9 dans le travail quotidien [Communiqu\u00e9 de presse]<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/visioconferences\/quoi-de-neuf-dans-webex-aout-2021\/\">Quoi de neuf dans Webex\u00a0: Ao\u00fbt\u00a02021<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/visioconferences\/quoi-de-neuf-dans-lapplication-webex-aout-2021\/\">Quoi de neuf dans l\u2019application Webex\u00a0: Ao\u00fbt\u00a02021<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/travail-hybride\/sappuyer-sur-lelan-apporte-par-webex-de-meilleures-solutions-pour-le-travail-hybride\/\">Continuer sur la lanc\u00e9e de Webex\u00a0: De meilleures solutions pour le travail hybride<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c0 l\u2019heure o\u00f9 nous nous lan\u00e7ons tous dans cette aventure qu\u2019est le travail hybride, Webex s\u2019engage \u00e0 montrer la voie en d\u00e9veloppant des innovations performantes et en garantissant une collaboration active et inclusive.<\/p>\n","protected":false},"author":308,"featured_media":20054,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253,2770],"tags":[2066,887,5672,2393,7212,7362,5467],"class_list":["post-21332","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration-fr","category-uncategorized-fr","tag-outils-de-collaboration","tag-pstn","tag-solutions-de-collaboration","tag-travail-hybride","tag-webex-connect","tag-webex-connect-fr","tag-webex-events-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Les innovations Webex au service d\u2019exp\u00e9riences de collaboration plus inclusives | Webex Blog<\/title>\n<meta name=\"robots\" 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