{"id":377845,"date":"2021-10-14T14:20:20","date_gmt":"2021-10-14T21:20:20","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/trouvez-rapidement-une-solution-aux-incidents-majeurs-avec-webex-for-servicenow\/"},"modified":"2021-10-14T14:20:20","modified_gmt":"2021-10-14T21:20:20","slug":"trouvez-rapidement-une-solution-aux-incidents-majeurs-avec-webex-for-servicenow","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/collaboration-fr\/visioconferences\/trouvez-rapidement-une-solution-aux-incidents-majeurs-avec-webex-for-servicenow\/","title":{"rendered":"Trouvez rapidement une solution aux incidents majeurs avec Webex ..."},"content":{"rendered":"

Pour que la gestion des incidents soit efficace, la communication et la collaboration doivent \u00eatre constantes, \u00e0 la fois en interne, au sein de l\u2019\u00e9quipe de r\u00e9solution et des personnes concern\u00e9es, et avec les employ\u00e9s ou les clients. Lorsque chaque seconde est pr\u00e9cieuse, votre intervention ne doit pas \u00eatre ralentie par un changement continuel d\u2019outils qui entra\u00eene une perte de productivit\u00e9 et augmente la dur\u00e9e de r\u00e9solution.<\/p>\n

Pour toutes ces raisons, il est crucial que votre solution de r\u00e9ponse aux incidents soit int\u00e9gr\u00e9e aux outils de collaboration que vous utilisez. L\u2019\u00e9quipe Int\u00e9grations de Webex est fi\u00e8re et heureuse de vous annoncer le fruit de sa collaboration \u00e9troite avec ServiceNow\u00a0: un nouveau connecteur de notification, Notify Webex Connector, qui simplifie le processus de gestion des incidents majeurs en fournissant une exp\u00e9rience de r\u00e9union int\u00e9gr\u00e9e, sans avoir \u00e0 quitter l\u2019application de gestion des incidents majeurs de ServiceNow\u00ae.<\/p>\n


\n \"\"
\n<\/a><\/p>\n

Les responsables des incidents peuvent \u00e0 pr\u00e9sent cr\u00e9er une conf\u00e9rence Webex directement depuis le Workbench de gestion des incidents majeurs, ajouter les participants appropri\u00e9s et rejoindre\/lancer la r\u00e9union.<\/p>\n

Une fois la conf\u00e9rence lanc\u00e9e, ServiceNow peut acc\u00e9der aux informations en quasi temps r\u00e9el, telles que celles concernant les participants actifs de la conf\u00e9rence.<\/p>\n


\n \"\"
\n<\/a><\/p>\n


\n \"\"
\n<\/a><\/p>\n

Automatisation des processus li\u00e9s \u00e0 la collaboration<\/h2>\n

Un spoke Webex pour ServiceNow IntegrationHub a \u00e9galement \u00e9t\u00e9 d\u00e9velopp\u00e9 pour que l\u2019interface utilisateur ServiceNow puisse offrir cette exp\u00e9rience de r\u00e9union int\u00e9gr\u00e9e au moyen de neuf nouvelles actions sp\u00e9cifiques. Quelle que soit leur ma\u00eetrise du code, des d\u00e9veloppeurs experts en la mati\u00e8re aux analystes qui ne l\u2019utilisent jamais, en passant par les administrateurs qui y ont recours occasionnellement, tous les intervenants peuvent d\u00e9sormais concevoir des workflows automatis\u00e9s pour tous les cas d\u2019utilisation dans une interface n\u00e9cessitant peu, voire pas de code. Cette interface, qui inclut des actions Webex, offre une flexibilit\u00e9 extraordinaire et un gain de temps consid\u00e9rable. <\/p>\n

Comment obtenir l\u2019application<\/h2>\n

Le connecteur Notify Webex Connector est disponible dans la boutique ServiceNow<\/a><\/p><\/blockquote>\n

En savoir plus<\/strong><\/p>\n

Encore mieux pour Webex Share\u00a0: Webex Share annonce la prise en charge des signal\u00e9tiques num\u00e9riques et du partage Invit\u00e9 sans fil<\/a><\/p>\n

Encore mieux pour Webex Share\u00a0 (deuxi\u00e8me partie)<\/a><\/p>\n

La t\u00eate dans les nuages\u00a0? Une avanc\u00e9e en mati\u00e8re de gestion compl\u00e8te des casques<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Pour que la gestion des incidents soit efficace, la communication et la collaboration doivent \u00eatre constantes, \u00e0 la fois en […]<\/p>\n","protected":false},"author":5497,"featured_media":374703,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253,1493],"tags":[3907,10304],"class_list":["post-377845","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration-fr","category-visioconferences","tag-data-loss-prevention","tag-data-loss-prevention-fr"],"acf":[],"yoast_head":"\nTrouvez rapidement une solution aux incidents majeurs avec Webex for ServiceNow | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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