{"id":381025,"date":"2021-11-15T08:00:49","date_gmt":"2021-11-15T16:00:49","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/comment-t-mobile-optimise-la-productivite-et-le-travail-hybride-avec-webex\/"},"modified":"2024-09-17T23:36:41","modified_gmt":"2024-09-18T06:36:41","slug":"comment-t-mobile-optimise-la-productivite-et-le-travail-hybride-avec-webex","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/collaboration-fr\/visioconferences\/comment-t-mobile-optimise-la-productivite-et-le-travail-hybride-avec-webex\/","title":{"rendered":"Comment T-Mobile optimise la productivit\u00e9 et le travail hybride ..."},"content":{"rendered":"<p>Texte, re\u00e7u. Vid\u00e9o, connect\u00e9e. Appel, g\u00e9r\u00e9. Nous nous sommes tous habitu\u00e9s \u00e0 la communication virtuelle instantan\u00e9e\u00a0; c\u2019est aussi naturel pour nous que de discuter en face \u00e0 face. \u00c0 tel point que le moindre probl\u00e8me technique ou la moindre perturbation peut entra\u00eener une grande frustration.<\/p>\n<p>Et pour les entreprises, comme pour les particuliers, les perturbations ne sont pas seulement frustrantes, elles repr\u00e9sentent \u00e9galement une perte de productivit\u00e9 consid\u00e9rable. Le travail hybride \u00e9tant devenu la nouvelle norme, entrer en contact avec ses coll\u00e8gues de fa\u00e7on virtuelle devrait \u00eatre aussi simple que de se tourner vers un coll\u00e8gue qui travaille au bureau d\u2019\u00e0 c\u00f4t\u00e9, m\u00eame si vous travaillez en r\u00e9alit\u00e9 \u00e0 des kilom\u00e8tres l\u2019un de l&rsquo;autre.<\/p>\n<p>\u00c9tant un des principaux fournisseurs de services sans fil aux \u00c9tats-Unis, T-Mobile conna\u00eet tr\u00e8s bien la n\u00e9cessit\u00e9 d\u2019une connexion facilit\u00e9e. Des millions d\u2019individus comptent sur T-Mobile pour rester en contact avec les personnes les plus importantes de leur vie.<\/p>\n<p>L\u2019\u00e9quipe nationale de T-Mobile a cependant rencontr\u00e9 pendant un temps des probl\u00e8mes avec sa technologie de collaboration. Cette derni\u00e8re rendait difficile la communication, la collaboration et l\u2019acc\u00e8s \u00e0 un service de premier ordre pour ses clients.<\/p>\n<p>\u00ab\u00a0Nous avons des employ\u00e9s r\u00e9partis dans tout le pays et il est donc primordial de pouvoir se connecter facilement et de mani\u00e8re transparente pour un r\u00e9sultat coh\u00e9rent\u00a0\u00bb, d\u00e9clare Darcey Estes, vice-pr\u00e9sident de T-Mobile charg\u00e9 de l\u2019immobilier d\u2019entreprise et des installations.<\/p>\n<p>Apr\u00e8s de nombreuses recherches, T-Mobile a cr\u00e9\u00e9 un partenariat avec Webex afin de fournir l\u2019exp\u00e9rience de collaboration intuitive et fiable dont son \u00e9quipe avait besoin.<\/p>\n<p><iframe loading=\"lazy\" title=\"T-Mobile revolutionized the way they collaborate  |  Webex Calling\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/vtzGjjS6ai4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2>Transformer la collaboration avec la vid\u00e9oconf\u00e9rence intuitive<\/h2>\n<p>Avant Webex, l\u2019exp\u00e9rience de collaboration de T-Mobile \u00e9tait tout sauf transparente. L\u2019\u00e9quipe, r\u00e9partie dans tout le pays, passait fr\u00e9quemment plusieurs minutes \u00e0 se connecter \u00e0 ses r\u00e9unions. Les employ\u00e9s devaient travailler avec un r\u00e9seau complexe de cam\u00e9ras, de haut-parleurs, d\u2019\u00e9crans, de projecteurs et de t\u00e9l\u00e9phones provenant de diff\u00e9rents fournisseurs.<\/p>\n<p>\u00ab\u00a0Il fallait entre 6 et 15 minutes pour lancer une r\u00e9union. Le niveau d\u2019anxi\u00e9t\u00e9 de nos employ\u00e9s \u00e9tait tout simplement astronomique\u00a0\u00bb, t\u00e9moigne Geoff Filion, Ing\u00e9nieur responsable logiciel des services de collaboration et de productivit\u00e9 chez T-Mobile.<\/p>\n<p>L\u2019\u00e9quipe voulait un syst\u00e8me efficace et int\u00e9gr\u00e9 qu\u2019elle pourrait facilement g\u00e9rer &#8211; et Webex a r\u00e9pondu \u00e0 ses attentes.<\/p>\n<p>\u00ab\u00a0La caract\u00e9ristique-cl\u00e9 \u00e9tait l\u2019int\u00e9gration\u00a0\u00bb, d\u00e9clare Joshua Baever, ing\u00e9nieur responsable en fiabilit\u00e9 des syst\u00e8mes chez T-Mobile. \u00ab\u00a0Cisco ne fabrique pas seulement le logiciel Webex, mais aussi tout le mat\u00e9riel de salle de conf\u00e9rence, y compris les tableaux, les cam\u00e9ras, les microphones, les haut-parleurs et les \u00e9crans tactiles dont nous avons besoin pour faire fonctionner l\u2019ensemble. Webex s\u2019int\u00e8gre \u00e9galement aux commutateurs et routeurs Cisco, ainsi qu\u2019aux produits de t\u00e9l\u00e9phonie Cisco IP. Webex est aussi disponible en tant qu\u2019application de bureau et de mobile pour les syst\u00e8mes d\u2019exploitation tiers.\u00a0\u00bb (Pour plus d\u2019informations sur l\u2019exp\u00e9rience de Joshua Baever sur Webex consultez <a href=\"https:\/\/upshotstories.com\/stories\/your-users-are-your-north-star-building-effective-video-conference-rooms-for-t-mobile-s-50-000-employees\">l\u2019article complet<\/a>.)<\/p>\n<p>Disposer d\u2019un pack de collaboration unifi\u00e9e avec <a href=\"https:\/\/www.webex.com\/all-new-webex.html\">l\u2019application Webex<\/a> et <a href=\"https:\/\/www.webex.com\/collaboration-devices.html\">les appareils Webex<\/a> s\u2019est av\u00e9r\u00e9 d\u00e9terminant pour T-Mobile, lui permettant de lancer des r\u00e9unions en quelques secondes seulement. L\u2019\u00e9poque o\u00f9 l\u2019on perdait un temps pr\u00e9cieux \u00e0 essayer de se connecter est r\u00e9volue.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Team-Video-Meeting-Conference-Room.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-380355\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Team-Video-Meeting-Conference-Room.png\" alt=\"https:\/\/app.frame.io\/reviews\/aaba18bc-9ac3-4697-b3e3-6fe02c326986\/36d7416e-c956-49fd-a9a8-8a4fa82ed6c0?version=7df8ad9f-6833-462b-a196-239e20fa5f10\" width=\"1732\" height=\"843\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Team-Video-Meeting-Conference-Room.png 980w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Team-Video-Meeting-Conference-Room-300x146.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Team-Video-Meeting-Conference-Room-1024x498.png 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Team-Video-Meeting-Conference-Room-768x374.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Team-Video-Meeting-Conference-Room-1536x748.png 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Team-Video-Meeting-Conference-Room-1542x752.png 1542w\" sizes=\"auto, (max-width: 1732px) 100vw, 1732px\" \/><br \/>\n<\/a><\/p>\n<h2>Connecter une \u00e9quipe \u00e0 distance pour offrir des r\u00e9sultats uniques aux clients<\/h2>\n<p>Lorsque les \u00e9v\u00e9nements de 2020 ont amen\u00e9 T-Mobile \u00e0 faire passer son \u00e9quipe au travail \u00e0 distance, Webex s\u2019est \u00e0 nouveau av\u00e9r\u00e9 essentiel.<\/p>\n<p>\u00ab\u00a0En quelques semaines, nous avons ferm\u00e9 tous nos centres d\u2019appels, tout en permettant \u00e0 nos 12\u00a0000 agents de maintenir l\u2019assistance t\u00e9l\u00e9phonique pour aider nos clients\u00a0\u00bb, se souvient Tamara Jensen, chef de produit technique senior pour l\u2019exp\u00e9rience de contact client chez T-Mobile. \u00ab Nous savons maintenant que nous n\u2019avons plus besoin d\u2019\u00eatre physiquement ensemble car nous avons les outils n\u00e9cessaires pour rester en contact les uns avec les autres\u00a0\u00bb, pr\u00e9cise Tamara Jensen.<\/p>\n<p>Webex a \u00e9galement jou\u00e9 un r\u00f4le cl\u00e9 en aidant les nouvelles \u00e9quipes \u00e0 se r\u00e9unir apr\u00e8s que T-Mobile ait r\u00e9alis\u00e9 sa fusion avec Sprint en avril 2020.<\/p>\n<p>\u00ab\u00a0Webex a jou\u00e9 un r\u00f4le essentiel dans la r\u00e9ussite de la fusion avec Sprint\u00a0\u00bb, d\u00e9clare John Morrison, directeur des services de collaboration et de productivit\u00e9 chez T-Mobile. \u00ab\u00a0En raison de ce qui se passait dans le monde, nous avons communiqu\u00e9 par ce biais d\u00e8s le premier jour. Nous avons eu des r\u00e9unions de direction sur Webex, ainsi que d&rsquo;autres avec la nouvelle \u00e9quipe. On nous a pr\u00e9sent\u00e9 de nouvelles personnes avec lesquelles nous n\u2019avions pas travaill\u00e9 auparavant.\u00a0\u00bb<\/p>\n<h2>Un avenir professionnel hybride<\/h2>\n<p>Alors que T-Mobile envisage un avenir de travail hybride post-pand\u00e9mie, elle voit Webex comme un acteur central.<\/p>\n<p>\u00ab\u00a0T-Mobile exploite Webex dans le cadre de sa strat\u00e9gie de retour au bureau pour inclure des \u00e9l\u00e9ments tels qu\u2019un environnement sans contact\u00a0\u00bb, affirme Eric Jensen, directeur principal des services de collaboration et de productivit\u00e9 chez T-Mobile. \u00ab\u00a0Quel que soit l\u2019endroit d&rsquo;o\u00f9 ils travaillent, nous voulons que nos employ\u00e9s se sentent pris en compte et qu\u2019ils aient leur mot \u00e0 dire.\u00a0\u00bb<\/p>\n<p><iframe loading=\"lazy\" title=\"T-mobile upgrades to a better collaboration experience  |  Webex Suite\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/zWH6KLNZDTs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Avec Webex, les coll\u00e8gues peuvent profiter des avantages du travail en \u00ab\u00a0face \u00e0 face\u00a0\u00bb, qu\u2019ils soient au bureau ou \u00e0 la maison, quel que soit le jour. T-Mobile s\u2019appuie \u00e9galement sur les solides <a href=\"https:\/\/www.webex.com\/meetings.html\">fonctions de vid\u00e9oconf\u00e9rence<\/a>de Webex \u2014 telles que les \u00e9mojis de r\u00e9action et le partage d\u2019\u00e9cran immersif \u2014 pour aider chacun \u00e0 participer et \u00e0 se faire entendre.<\/p>\n<p>T-Mobile souligne \u00e9galement le potentiel des sondages en temps r\u00e9el via Slido, qui fait d\u00e9sormais partie de la suite Webex : \u00ab\u00a0Nous nous dirigeons m\u00eame vers des solutions comme Slido, o\u00f9 nous ne nous contentons pas de pr\u00e9senter du contenu aux collaborateurs, mais le rendons \u00e9galement interactif.\u00a0\u00bb<\/p>\n<p>Pour T-Mobile, le travail hybride est une r\u00e9alit\u00e9 \u00e0 long terme et avec Webex, il s\u2019est \u00e9quip\u00e9 de fa\u00e7on efficace pour collaborer et rester connect\u00e9 avec ses clients.<\/p>\n<p>\u00ab\u00a0Webex jouera un r\u00f4le cl\u00e9 dans la future strat\u00e9gie de collaboration de T-Mobile\u00a0\u00bb, constate Eric Jensen. \u00ab\u00a0Cest une plateforme que nous pouvons int\u00e9grer \u00e0 notre arsenal technologique et nous pouvons nous adapter aux diff\u00e9rents besoins de nos groupes d\u2019employ\u00e9s.\u00a0\u00bb<\/p>\n<blockquote><p><em>Pour en savoir plus sur comment T-Mobile s\u2019appuie sur Webex pour offrir une exp\u00e9rience client unique, consultez <\/em><a href=\"https:\/\/blog.webex.com\/fr\/customer-stories-fr\/comment-un-centre-de-contact-dans-le-cloud-a-aide-t-mobile-a-repondre-a-lappel-pour-une-experience-client-incroyable\/\"><br \/>\n  <em>l\u2019article de blog <\/em><br \/>\n<\/a><em> et <\/em><a href=\"https:\/\/www.webex.com\/customers\/t-mobile.html\"><br \/>\n  <em>l\u2019\u00e9tude de cas int\u00e9grale<\/em><br \/>\n<\/a><em>. <\/em><em>Et pour en savoir plus sur la fa\u00e7on dont votre entreprise peut prosp\u00e9rer dans le monde du travail hybride, consultez <\/em><a href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/us\/documents\/pdf\/Hybrid_Work_ebook.pdf\"><br \/>\n  <em>le livre num\u00e9rique<\/em><br \/>\n<\/a><em> et r\u00e9aliser notre<\/em><a href=\"https:\/\/www.webex.com\/hybrid-work-readiness-assessment.html\"><br \/>\n  <em>\u00e9valuation sur votre disposition au travail hybride<\/em><br \/>\n<\/a><em>.<\/em><\/p><\/blockquote>\n<p><strong>En savoir plus,<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/customer-stories-fr\/comment-un-centre-de-contact-dans-le-cloud-a-aide-t-mobile-a-repondre-a-lappel-pour-une-experience-client-incroyable\/\">Comment un centre de contact en ligne contribue \u00e0 ce que T-Mobile r\u00e9ponde \u00e0 l\u2019appel d\u2019une exp\u00e9rience client unique <\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/customer-stories-fr\/webex-permet-a-une-association-irlandaise-de-rester-connectee-grace-aux-appels-cloud-et-a-dautres-fonctions\/\">Webex permet \u00e0 une association irlandaise de rester connect\u00e9e gr\u00e2ce aux appels en ligne et \u00e0 la messagerie instantan\u00e9e<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/visioconferences\/quoi-de-neuf-dans-webex-octobre-2021\/\">Les nouveaut\u00e9s de Webex\u00a0: Octobre 2021<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Texte, re\u00e7u. Vid\u00e9o, connect\u00e9e. Appel, g\u00e9r\u00e9. Nous nous sommes tous habitu\u00e9s \u00e0 la communication virtuelle instantan\u00e9e\u00a0; c\u2019est aussi naturel pour [&hellip;]<\/p>\n","protected":false},"author":5420,"featured_media":380368,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253,1502,1493],"tags":[1587,3851,4629,2066,5672,2393,479],"class_list":["post-381025","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration-fr","category-customer-stories-fr","category-visioconferences","tag-appareils-webex","tag-collaboration-solutions","tag-communications-cloud","tag-outils-de-collaboration","tag-solutions-de-collaboration","tag-travail-hybride","tag-webex-devices"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment T-Mobile optimise la productivit\u00e9 et le travail hybride avec Webex ? | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/fr\/collaboration-fr\/visioconferences\/comment-t-mobile-optimise-la-productivite-et-le-travail-hybride-avec-webex\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment T-Mobile optimise la productivit\u00e9 et le travail hybride avec Webex ? | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Texte, re\u00e7u. 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