{"id":381108,"date":"2021-10-28T19:57:00","date_gmt":"2021-10-29T02:57:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/webexone-jour-2-reinventer-lexperience-client\/"},"modified":"2024-09-17T23:36:42","modified_gmt":"2024-09-18T06:36:42","slug":"webexone-jour-2-reinventer-lexperience-client","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/experience-client\/webexone-jour-2-reinventer-lexperience-client\/","title":{"rendered":"WebexOne Jour\u00a02 | R\u00e9inventer l\u2019exp\u00e9rience client"},"content":{"rendered":"<h2>D\u00e9voilement de la plateforme d\u2019exp\u00e9rience client la plus compl\u00e8te du secteur<\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Javed_Cusotmers-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378965\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Javed_Cusotmers-1.png\" alt=\"Javed_Clients\" width=\"936\" height=\"306\" \/><br \/>\n<\/a><\/p>\n<p>Le deuxi\u00e8me\u00a0jour de notre deuxi\u00e8me\u00a0conf\u00e9rence annuelle des utilisateurs <a href=\"http:\/\/webexone.com\/\">WebexOne\u00a02021 a \u00e9t\u00e9 une nouvelle journ\u00e9e \u00e9tonnante, tant du point de vue de la qualit\u00e9 des contenus abord\u00e9s que de la prestation des conf\u00e9renciers et de la technologie r\u00e9volutionnaire d\u00e9velopp\u00e9e pour Webex. <\/a>Le vice-pr\u00e9sident et directeur g\u00e9n\u00e9ral de la collaboration et de la s\u00e9curit\u00e9 de Cisco <a href=\"https:\/\/www.linkedin.com\/in\/jeetupatel\/\">Jeetu\u00a0Patel<\/a> a d\u00e9voil\u00e9 la strat\u00e9gie d\u2019exp\u00e9rience client Webex et la mani\u00e8re dont nous allons fournir la plateforme d\u2019exp\u00e9rience client la plus compl\u00e8te du secteur. Ne manquez pas de <a href=\"https:\/\/www.youtube.com\/watch?v=r7b4fJ9dUco\">regarder la keynote<\/a>.<\/p>\n<h2><strong>La recette secr\u00e8te de T-Mobile pour cr\u00e9er des exp\u00e9riences client m\u00e9morables\u00a0<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/T-mobile-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378976\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/T-mobile-1.png\" alt=\"T-Mobile\" width=\"936\" height=\"240\" \/><br \/>\n<\/a><\/p>\n<p>Jeetu\u00a0Patel s\u2019est entretenu avec <a href=\"https:\/\/www.linkedin.com\/in\/calliefield\/\">Callie\u00a0Field<\/a>, vice-pr\u00e9sidente ex\u00e9cutive et directrice de l\u2019exp\u00e9rience client chez T-Mobile pour une discussion informelle sur la fa\u00e7on dont T-Mobile utilise Webex pour aider ses agents \u00e0 mieux comprendre les besoins des clients et \u00e0 approfondir l\u2019attachement des clients \u00e0 la marque de T-Mobile. Pour voir comment Webex aide T-Mobile \u00e0 faire passer le service client au niveau sup\u00e9rieur, <a href=\"https:\/\/www.youtube.com\/watch?v=QfzM6jMX7Fc\">regardez cette vid\u00e9o<\/a>.<\/p>\n<h2><strong>De nouvelles innovations d\u00e9voil\u00e9es pour Webex Contact Center et CPaaS<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/New-innovations-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378986\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/New-innovations-1.png\" alt=\"De nouvelles innovations\" width=\"936\" height=\"334\" \/><br \/>\n<\/a><\/p>\n<p>Le vice-pr\u00e9sident et directeur g\u00e9n\u00e9ral de l\u2019unit\u00e9 commerciale Webex Growth <a href=\"https:\/\/www.linkedin.com\/in\/omartawakol\/\">Oma\u00a0Tawakol<\/a> et le responsable de marketing produit de Webex Customer Experience <a href=\"https:\/\/www.linkedin.com\/in\/courtenaygodshall\/\">Courtenay\u00a0Godshall<\/a> a partag\u00e9 les derni\u00e8res int\u00e9grations de nouveaux canaux num\u00e9riques, Webex Connect (auparavant IMIconnect) et Webex App dans Webex Contact Center. La responsable de solutions marketing senior de Webex <a href=\"https:\/\/www.linkedin.com\/in\/miriammelo\/\">Miriam\u00a0Melo<\/a> et le directeur principal de l\u2019ing\u00e9nierie et chef de produit pour IMImobile <a href=\"https:\/\/www.linkedin.com\/in\/sudarshandharmapuri\/\">Sudarshan\u00a0Dharmapuri<\/a> ont ensuite pris le devant de la sc\u00e8ne pour montrer \u00e0 quel point il est facile de cr\u00e9er des interactions client personnalis\u00e9es avec CPaaS. Ils ont \u00e9galement annonc\u00e9 la cr\u00e9ation du nouvel espace d\u2019exp\u00e9rimentation pour les d\u00e9veloppeurs et les capacit\u00e9s vid\u00e9o Webex qui seront bient\u00f4t disponibles pour les d\u00e9veloppeurs.<\/p>\n<h2><strong>Discussion informelle de Broadcom et Rogers Communications <\/strong><\/h2>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/vinodmkrishnan\/\">Vinod\u00a0Muthukrishnan,<\/a>\u00a0directeur des op\u00e9rations de Webex Customer Experience a discut\u00e9 avec <a href=\"https:\/\/www.linkedin.com\/in\/stanley-toh-982b5728\/\">Stanley\u00a0Toh<\/a>, responsable des services et de l\u2019exp\u00e9rience pour les utilisateurs finaux de Broadcom et <a href=\"https:\/\/www.linkedin.com\/in\/caron-baggaley-cbap\u00ae-pmp\u00ae-246566b\/?originalSubdomain=ca\">Caron\u00a0Baggaley<\/a>, directeur des commandes pr\u00e9pay\u00e9es et de la technologie de Roger\u2019s Communications pour d\u00e9couvrir comment les solutions d\u2019exp\u00e9rience client Webex relient les organisations \u00e0 leurs clients.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Broadcom-and-Rogers-Communications-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378996\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Broadcom-and-Rogers-Communications-1.png\" alt=\"Broadcom and Rogers Communications\" width=\"936\" height=\"278\" \/><br \/>\n<\/a><\/p>\n<h2><strong>Permettre \u00e0 tous de franchir la fronti\u00e8re ultime<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/final-frontier-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-379006\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/final-frontier-1.png\" alt=\"Fronti\u00e8re ultime\" width=\"936\" height=\"264\" \/><br \/>\n<\/a><\/p>\n<p><a href=\"https:\/\/en.wikipedia.org\/wiki\/Nicole_Stott\">Nicole\u00a0Stott<\/a>, ancienne astronaute de la NASA, et le <a href=\"https:\/\/en.wikipedia.org\/wiki\/Sian_Proctor\">Dr.\u00a0Sian\u00a0Proctor<\/a>, astronaute de SpaceX, pilote de la mission Inspiration4 et artiste, ont eu une conversation passionnante sur les raisons pour lesquelles l\u2019inclusivit\u00e9 est essentielle \u00e0 l\u2019exploration spatiale, et ils ont partag\u00e9 leurs r\u00e9flexions sur l\u2019isolement, le travail d\u2019\u00e9quipe, la technologie, l\u2019art, les toilettes spatiales et le fait d\u2019aller audacieusement l\u00e0 o\u00f9 personne (ou presque personne) n\u2019est all\u00e9 auparavant.<\/p>\n<p>\u00a0<\/p>\n<h2><strong>F\u00e9licitations \u00e0 tous nos gagnants des prix des partenaires<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Partner_awards-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-379016\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Partner_awards-1.png\" alt=\"Prix_des_partenaires\" width=\"936\" height=\"278\" \/><br \/>\n<\/a><\/p>\n<h2><strong>Red\u00e9finir le \u00ab\u00a0moi\u00a0\u00bb avec Simone Biles<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Simone_Biles-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-379026\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Simone_Biles-1.png\" alt=\"Simone_Biles\" width=\"936\" height=\"454\" \/><br \/>\n<\/a><\/p>\n<p>La gymnaste la plus d\u00e9cor\u00e9e au monde de tous les temps, <a href=\"https:\/\/en.wikipedia.org\/wiki\/Simone_Biles\">Simone\u00a0Biles<\/a>, s\u2019est entretenue avec <a href=\"https:\/\/www.linkedin.com\/in\/fkatsoudas\/\">Francine\u00a0Katsoudas,<\/a> vice-pr\u00e9sidente ex\u00e9cutive et directrice des ressources humaines, des politiques et des objectifs, pour une conversation fascinante sur le courage et la n\u00e9cessit\u00e9 de donner la priorit\u00e9 au \u00ab\u00a0moi\u00a0\u00bb.<\/p>\n<p>Nous avons d\u00e9voil\u00e9 une s\u00e9rie d&rsquo;intervenants et de technologies fascinantes. Il est invraisemblable d\u2019avoir une journ\u00e9e enti\u00e8re de WebexOne d\u00e9di\u00e9e au domaine en pleine croissance de l\u2019exp\u00e9rience client. Nous sommes tellement fiers de nos \u00e9quipes qui sont derri\u00e8re ces produits et de la technologie exceptionnelle pour d\u00e9velopper des exp\u00e9riences client uniques\u00a0! Restez \u00e0 l\u2019\u00e9coute pendant que nos \u00e9quipes con\u00e7oivent d\u2019autres innovations \u00e9tonnantes dans les mois \u00e0 venir\u00a0!<\/p>\n<p><strong>En savoir plus<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/travail-hybride\/webexone-jour-1-reinventer-le-travail-hybride\/\">WebexOne jour\u00a01 | R\u00e9inventer le travail hybride<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/visioconferences\/quoi-de-neuf-dans-webex-octobre-2021\/\">Quoi de neuf dans Webex\u00a0? Octobre\u00a02021<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/travail-hybride\/ameliorer-le-travail-et-les-experiences-des-clients-dans-un-monde-hybride\/\">Am\u00e9liorer le travail et les exp\u00e9riences client dans un monde hybride<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9voilement de la plateforme d\u2019exp\u00e9rience client la plus compl\u00e8te du secteur Le deuxi\u00e8me\u00a0jour de notre deuxi\u00e8me\u00a0conf\u00e9rence annuelle des utilisateurs WebexOne\u00a02021 [&hellip;]<\/p>\n","protected":false},"author":5377,"featured_media":379875,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253,1563],"tags":[2393,2396,5844,4153,15590],"class_list":["post-381108","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration-fr","category-experience-client","tag-travail-hybride","tag-travailler-nimporte-ou","tag-webex-appels","tag-webexone","tag-webexone-fr-2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WebexOne Jour\u00a02 | R\u00e9inventer l\u2019exp\u00e9rience client | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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