{"id":381183,"date":"2021-11-10T00:00:00","date_gmt":"2021-11-10T08:00:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/"},"modified":"2022-01-06T17:49:57","modified_gmt":"2022-01-07T01:49:57","slug":"google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/","title":{"rendered":"Google a d\u00e9sign\u00e9 Webex Contact Center comme solution Chrome ..."},"content":{"rendered":"<p>Google a r\u00e9cemment annonc\u00e9 que l\u2019un de ses principaux programmes partenaires recommand\u00e9s s\u2019\u00e9tait \u00e9largi pour inclure les solutions pour centres de contact. Nous sommes heureux de faire part de la s\u00e9lection de <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> comme l\u2019un des premiers produits \u00e0 avoir r\u00e9pondu aux crit\u00e8res rigoureux permettant de rejoindre ce programme. <a href=\"https:\/\/chromeenterprise.google\/os\/recommended\/\">Chrome Enterprise Recommended<\/a> est le programme partenaire de Google qui met en avant des solutions tierces optimis\u00e9es sur Chrome\u00a0OS. Les partenaires participant au programme ont collabor\u00e9 avec Google pour \u00e9tendre la fonctionnalit\u00e9, la qualit\u00e9 et la s\u00e9curit\u00e9 de leurs produits, ainsi que l\u2019exp\u00e9rience de leurs utilisateurs finaux. Il s\u2019agit de la troisi\u00e8me fois qu\u2019un produit Cisco re\u00e7oit la d\u00e9signation Chrome Enterprise Recommended\u00a0: apr\u00e8s Webex App et Cisco Duo, c\u2019est maintenant le tour de Webex Contact Center.<\/p>\n<p>Chrome\u00a0OS \u00e9tant maintenant le deuxi\u00e8me syst\u00e8me d\u2019exploitation le plus populaire au monde,<a href=\"https:\/\/arstechnica.com\/gadgets\/2021\/02\/the-worlds-second-most-popular-desktop-operating-system-isnt-macos-anymore\/\"><br \/>\n<sup>1<\/sup><br \/>\n<\/a> les solutions logicielles professionnelles strat\u00e9giques optimis\u00e9es pour une utilisation sur Chrome\u00a0OS pr\u00e9sentent des avantages particuliers.<\/p>\n<p>L\u2019association de l\u2019architecture de la plateforme avanc\u00e9e de Webex Contact Center et du syst\u00e8me d\u2019exploitation s\u00e9curis\u00e9 et rapide de Chrome offre \u00e0 votre entreprise l\u2019innovation, la flexibilit\u00e9, l\u2019\u00e9volutivit\u00e9 et l\u2019agilit\u00e9 n\u00e9cessaires sans aucun compromis sur la s\u00e9curit\u00e9.<\/p>\n<h2><strong>Webex Contact Center associ\u00e9 \u00e0 Chrome\u00a0OS fournit une solution s\u00e9curis\u00e9e et fiable qui permet aux entreprises d\u2019offrir des exp\u00e9riences client exceptionnelles.<\/strong><\/h2>\n<p>Le bureau personnalisable intuitif Webex Contact Center sur Chrome\u00a0OS facilite le d\u00e9ploiement et la gestion, pour que les agents puissent travailler de partout.<\/p>\n<p>D\u00e9couvrez Webex Contact Center \u00e0 l\u2019\u0153uvre sur Chrome\u00a0OS dans la vid\u00e9o de d\u00e9monstration ci-dessous.<\/p>\n<p><iframe loading=\"lazy\" title=\"Webex Contact Center and Chrome OS App Demo\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/AC460NB9N_A?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Gr\u00e2ce \u00e0 la solution cloud Webex Contact Center et \u00e0 Chrome\u00a0OS, les entreprises peuvent\u00a0:<\/p>\n<ul>\n<li>Am\u00e9liorer la satisfaction client avec des fonctionnalit\u00e9s en libre-service bas\u00e9es sur l\u2019intelligence artificielle disponibles 24h\/24, 7j\/7<\/li>\n<li>Enrayer la perte de clients et augmenter la valeur client avec des interactions personnalis\u00e9es<\/li>\n<li>Permettre aux agents d\u2019\u00eatre op\u00e9rationnels gr\u00e2ce \u00e0 des d\u00e9ploiements plus rapides sur Chrome\u00a0OS et \u00e0 la simplicit\u00e9 de la gestion<\/li>\n<li>Prot\u00e9ger les informations des entreprises et des clients avec la protection int\u00e9gr\u00e9e de Chrome\u00a0OS contre les virus, les ransomware et la n\u00e9gligence des employ\u00e9s<\/li>\n<\/ul>\n<h2><strong>Webex Contact Center rejoint Webex App et Cisco Duo Security parmi les solutions Chrome Enterprise Recommended<\/strong><\/h2>\n<p>Avec Webex Contact Center, vos agents peuvent aussi acc\u00e9der imm\u00e9diatement \u00e0 d\u2019autres experts de l\u2019entreprise gr\u00e2ce \u00e0 l\u2019int\u00e9gration de <a href=\"https:\/\/services.google.com\/fh\/files\/misc\/cisco_webex_joint_solution_overview_cer.pdf?_ga=2.195445803.608204199.1634050938-1757654361.1633478595\">Webex App<\/a>, l\u2019application tout-en-un pour envoyer des messages, se r\u00e9unir et passer des appels.<\/p>\n<p>Les entreprises peuvent \u00e9galement compter sur la s\u00e9curit\u00e9 de pointe offerte au personnel en t\u00e9l\u00e9travail, qui est int\u00e9gr\u00e9e de mani\u00e8re native \u00e0 Chrome\u00a0OS avec <a href=\"https:\/\/services.google.com\/fh\/files\/misc\/cisco_duo_security_chrome_enterprise_recommended_joint_solution_overview.pdf?_ga=2.165261695.1179634527.1636054632-807172462.1636054632\">Cisco Duo<\/a> pour bloquer en toute confiance les acc\u00e8s non autoris\u00e9s et permettre \u00e0 vos employ\u00e9s de rester productifs o\u00f9 qu\u2019ils se trouvent.<\/p>\n<h2><strong>Pr\u00eat \u00e0 vous lancer\u00a0? <\/strong><\/h2>\n<blockquote><p><a href=\"https:\/\/www.webex.com\/contact-sales.html\">Parlez \u00e0 un expert<\/a> pour d\u00e9couvrir comment Webex Contact Center peut s\u2019int\u00e9grer \u00e0 votre solution d\u2019entreprise avec Chrome\u00a0OS.<\/p><\/blockquote>\n<p><strong>Ressources suppl\u00e9mentaires<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/visioconferences\/le-programme-chrome-enterprise-recommended-accueille-cisco-webex\/\">Le programme Chrome Enterprise Recommended accueille Webex App<\/a> [Blog]<\/p>\n<p><a href=\"https:\/\/duo.com\/blog\/secure-access-to-your-google-chrome-enterprise-with-duo\">Acc\u00e8s s\u00e9curis\u00e9 \u00e0 Google Chrome Enterprise gr\u00e2ce \u00e0 Duo Security de Cisco<\/a> [Blog]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Google a r\u00e9cemment annonc\u00e9 que l\u2019un de ses principaux programmes partenaires recommand\u00e9s s\u2019\u00e9tait \u00e9largi pour inclure les solutions pour centres [&hellip;]<\/p>\n","protected":false},"author":5560,"featured_media":380020,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[424,1502,1563],"tags":[4278],"class_list":["post-381183","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","category-customer-stories-fr","category-experience-client","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Google a d\u00e9sign\u00e9 Webex Contact Center comme solution Chrome Enterprise Recommended | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Google a d\u00e9sign\u00e9 Webex Contact Center comme solution Chrome Enterprise Recommended | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Google a r\u00e9cemment annonc\u00e9 que l\u2019un de ses principaux programmes partenaires recommand\u00e9s s\u2019\u00e9tait \u00e9largi pour inclure les solutions pour centres [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-10T08:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-07T01:49:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/chrome_enterprise_reocmmended-Blog-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"975\" \/>\n\t<meta property=\"og:image:height\" content=\"554\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ted Phipps\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ted Phipps\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/\"},\"author\":{\"name\":\"Ted Phipps\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/559a63ca9a018e463766f565c0d604ab\"},\"headline\":\"Google a d\u00e9sign\u00e9 Webex Contact Center comme solution Chrome ...\",\"datePublished\":\"2021-11-10T08:00:00+00:00\",\"dateModified\":\"2022-01-07T01:49:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/\"},\"wordCount\":580,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/chrome_enterprise_reocmmended-Blog-1.png\",\"keywords\":[\"Contact Center as a Service\"],\"articleSection\":[\"Customer Stories\",\"Customer Stories\",\"Exp\u00e9rience client\u00a0\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/\",\"url\":\"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/\",\"name\":\"Google a d\u00e9sign\u00e9 Webex Contact Center comme solution Chrome Enterprise Recommended | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/chrome_enterprise_reocmmended-Blog-1.png\",\"datePublished\":\"2021-11-10T08:00:00+00:00\",\"dateModified\":\"2022-01-07T01:49:57+00:00\",\"author\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/559a63ca9a018e463766f565c0d604ab\"},\"breadcrumb\":{\"@id\":\"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#primaryimage\",\"url\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/chrome_enterprise_reocmmended-Blog-1.png\",\"contentUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/chrome_enterprise_reocmmended-Blog-1.png\",\"width\":975,\"height\":554},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.webex.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Google a d\u00e9sign\u00e9 Webex Contact Center comme solution Chrome ...\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.webex.com\/es\/#website\",\"url\":\"https:\/\/blog.webex.com\/es\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.webex.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/559a63ca9a018e463766f565c0d604ab\",\"name\":\"Ted Phipps\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6a3d503db18fb8b23e6c3a7c3ae34e59260f6c9b9328ca4d3dbc927cbf3d4ec1?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6a3d503db18fb8b23e6c3a7c3ae34e59260f6c9b9328ca4d3dbc927cbf3d4ec1?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Ted Phipps\"},\"description\":\"Ted Phipps is the Director of Product Management for Cisco's cloud-based Webex Contact Center. Ted has dedicated over 20 years of his career to understanding how software and technology can enable organizations to deliver exceptional customer experiences, then designing and bringing solutions to market to meet those needs. His two decades of experience span both on-premises and cloud-delivered contact center solutions and includes countless hours spent hands-on with customers to deeply understand their needs, giving him a unique view on the benefits and best practices across delivery models for contact center solutions.\",\"url\":\"https:\/\/blog.webex.com\/fr\/contributors\/ted-phipps\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Google a d\u00e9sign\u00e9 Webex Contact Center comme solution Chrome Enterprise Recommended | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/","og_locale":"fr_FR","og_type":"article","og_title":"Google a d\u00e9sign\u00e9 Webex Contact Center comme solution Chrome Enterprise Recommended | Webex Blog","og_description":"Google a r\u00e9cemment annonc\u00e9 que l\u2019un de ses principaux programmes partenaires recommand\u00e9s s\u2019\u00e9tait \u00e9largi pour inclure les solutions pour centres [&hellip;]","og_url":"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/","og_site_name":"Webex Blog","article_published_time":"2021-11-10T08:00:00+00:00","article_modified_time":"2022-01-07T01:49:57+00:00","og_image":[{"width":975,"height":554,"url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/chrome_enterprise_reocmmended-Blog-1.png","type":"image\/png"}],"author":"Ted Phipps","twitter_misc":{"\u00c9crit par":"Ted Phipps","Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/"},"author":{"name":"Ted Phipps","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/559a63ca9a018e463766f565c0d604ab"},"headline":"Google a d\u00e9sign\u00e9 Webex Contact Center comme solution Chrome ...","datePublished":"2021-11-10T08:00:00+00:00","dateModified":"2022-01-07T01:49:57+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/"},"wordCount":580,"commentCount":0,"image":{"@id":"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/chrome_enterprise_reocmmended-Blog-1.png","keywords":["Contact Center as a Service"],"articleSection":["Customer Stories","Customer Stories","Exp\u00e9rience client\u00a0"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/","url":"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/","name":"Google a d\u00e9sign\u00e9 Webex Contact Center comme solution Chrome Enterprise Recommended | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/chrome_enterprise_reocmmended-Blog-1.png","datePublished":"2021-11-10T08:00:00+00:00","dateModified":"2022-01-07T01:49:57+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/559a63ca9a018e463766f565c0d604ab"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#primaryimage","url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/chrome_enterprise_reocmmended-Blog-1.png","contentUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/chrome_enterprise_reocmmended-Blog-1.png","width":975,"height":554},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/fr\/customer-stories\/google-a-designe-webex-contact-center-comme-solution-chrome-enterprise-recommended\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Google a d\u00e9sign\u00e9 Webex Contact Center comme solution Chrome ..."}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/559a63ca9a018e463766f565c0d604ab","name":"Ted Phipps","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6a3d503db18fb8b23e6c3a7c3ae34e59260f6c9b9328ca4d3dbc927cbf3d4ec1?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6a3d503db18fb8b23e6c3a7c3ae34e59260f6c9b9328ca4d3dbc927cbf3d4ec1?s=96&d=wp_user_avatar&r=g","caption":"Ted Phipps"},"description":"Ted Phipps is the Director of Product Management for Cisco's cloud-based Webex Contact Center. Ted has dedicated over 20 years of his career to understanding how software and technology can enable organizations to deliver exceptional customer experiences, then designing and bringing solutions to market to meet those needs. His two decades of experience span both on-premises and cloud-delivered contact center solutions and includes countless hours spent hands-on with customers to deeply understand their needs, giving him a unique view on the benefits and best practices across delivery models for contact center solutions.","url":"https:\/\/blog.webex.com\/fr\/contributors\/ted-phipps\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/posts\/381183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/users\/5560"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/comments?post=381183"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/posts\/381183\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/media\/380020"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/media?parent=381183"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/categories?post=381183"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/tags?post=381183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}