{"id":382086,"date":"2021-03-02T08:12:51","date_gmt":"2021-03-02T16:12:51","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/prendre-conscience-de-la-valeur-des-assistants-intelligents-pour-les-reunions-virtuelles\/"},"modified":"2021-03-02T08:12:51","modified_gmt":"2021-03-02T16:12:51","slug":"prendre-conscience-de-la-valeur-des-assistants-intelligents-pour-les-reunions-virtuelles","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/collaboration-fr\/visioconferences\/prendre-conscience-de-la-valeur-des-assistants-intelligents-pour-les-reunions-virtuelles\/","title":{"rendered":"Prendre conscience de la valeur des Assistants Intelligents pour ..."},"content":{"rendered":"<div id=\"attachment_355737\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-355737\" class=\"wp-image-355737 size-thumbnail\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/IML-photo-150x150.jpg\" alt=\"Irwin\u00a0Lazar\" width=\"150\" height=\"150\" \/><p id=\"caption-attachment-355737\" class=\"wp-caption-text\"><br \/>\n<\/a> Irwin\u00a0Lazar<\/p><\/div>\n<p><em>Cet article est \u00e9crit par notre invit\u00e9, Irwin\u00a0Lazar. Irwin d\u00e9veloppe et g\u00e8re des projets de recherche, m\u00e8ne et analyse des recherches primaires et conseille les entreprises ainsi que les fournisseurs sur leur strat\u00e9gie technologique, leurs choix et leurs indicateurs de performance. M.\u00a0Lazar, analyste industriel depuis plus de 20\u00a0ans, est responsable de l\u2019analyse comparative de l\u2019adoption et de l\u2019utilisation de nouvelles technologies dans le secteur num\u00e9rique, couvrant les communications et la collaboration d\u2019entreprise. <\/em><\/p>\n<p><em>Professionnel certifi\u00e9 de la s\u00e9curit\u00e9 des syst\u00e8mes d\u2019information (CISSP), conf\u00e9rencier et auteur reconnu, M.\u00a0Lazar est aussi r\u00e9dacteur pour le site NoJitter.com et \u00e9galement collaborateur de SarchUnifiedCommunications.com. Il \u00e9crit sur des sujets vari\u00e9s tels que la collaboration en \u00e9quipe, les communications unifi\u00e9es, le SD-WAN, le nuage, les technologies d\u2019adoption, les syst\u00e8mes de t\u00e9l\u00e9communications comme le CPaaS ou le WebRTC, entre autres. Il est une r\u00e9f\u00e9rence fr\u00e9quemment cit\u00e9e dans la presse commerciale et professionnelle et intervient r\u00e9guli\u00e8rement lors d\u2019\u00e9v\u00e8nements comme Entreprise\u00a0Connect, InfoComm et FutureIT. En 2017, il a \u00e9t\u00e9 \u00e9lu Collaborateur des Nouvelles Technologies par l\u2019IMCCA et InfoComm.<\/em><\/p>\n<hr \/>\n<h2><span><br \/>\n  <strong>Les Assistants Virtuels aliment\u00e9s par IA<\/strong><br \/>\n<\/span><\/h2>\n<p>La transition rapide vers le travail \u00e0 distance a radicalement chang\u00e9 la fa\u00e7on dont les groupes de travail collaborent et se r\u00e9unissent. L\u2019\u00e9poque o\u00f9 la majorit\u00e9 des r\u00e9unions se d\u00e9roulaient en pr\u00e9sentiel dans des salles de conf\u00e9rence ou de r\u00e9union est r\u00e9volue. D\u00e9sormais, les entreprises s\u2019appuient sur des applications de r\u00e9unions vid\u00e9o pour mobiliser leurs employ\u00e9s, et souvent leurs clients.<\/p>\n<p>Pour am\u00e9liorer ces exp\u00e9riences virtuelles, les fournisseurs d\u2019applications d\u00e9di\u00e9es aux r\u00e9unions virtuelles investissent rapidement dans des assistants virtuels aliment\u00e9s par Intelligence artificielle afin d\u2019am\u00e9liorer d\u2019une part l\u2019implication des participants \u00e0 la r\u00e9union, mais aussi de r\u00e9duire le temps n\u00e9cessaire \u00e0 la r\u00e9alisation de certaines t\u00e2ches apr\u00e8s cette derni\u00e8re.<\/p>\n<p>Les fonctions des assistants virtuels varient beaucoup d\u2019un fournisseur \u00e0 l\u2019autre, mais tous comprennent\u00a0:<\/p>\n<ul>\n<li>Une commande vocale d\u00e9di\u00e9e aux actions effectu\u00e9es au cours de la r\u00e9union telles que le d\u00e9but, l\u2019enregistrement et la fin de la r\u00e9union.<\/li>\n<li>Une prise de notes et une transcription automatis\u00e9es<\/li>\n<li>Des fonctions d\u2019accessibilit\u00e9 telles que le sous-titrage<\/li>\n<li>Des fonctionnalit\u00e9s inclusives comme la traduction en temps r\u00e9el<\/li>\n<li>L\u2019automatisation des t\u00e2ches post\u00e9rieures \u00e0 la r\u00e9union, notamment la programmation des prochaines r\u00e9unions de suivi ainsi que l\u2019attribution des t\u00e2ches.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Screen-Shot-2021-02-25-at-4.06.25-PM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-356318\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Screen-Shot-2021-02-25-at-4.06.25-PM.png\" sizes=\"auto, (max-width: 1984px) 100vw, 1984px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Screen-Shot-2021-02-25-at-4.06.25-PM-300x233.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Screen-Shot-2021-02-25-at-4.06.25-PM-768x595.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Screen-Shot-2021-02-25-at-4.06.25-PM-1024x794.png 1024w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Screen-Shot-2021-02-25-at-4.06.25-PM-1536x1191.png 1536w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Screen-Shot-2021-02-25-at-4.06.25-PM.png 1984w\" alt=\"L\u2019infographie\u00a0Metrigy sur les assistants virtuels intelligents\" width=\"800\" height=\"620\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>Avantages des Assistants Virtuels Intelligents pour am\u00e9liorer les r\u00e9unions<\/strong><br \/>\n<\/span><\/h2>\n<p>Pour analyser les avantages potentiels des assistants de r\u00e9union virtuels, Metrigy a r\u00e9cemment recueilli les donn\u00e9es de 276\u00a0entreprises d\u2019Am\u00e9rique du Nord et a constat\u00e9 que plus de 43\u00a0% d\u2019entre elles utilisaient d\u00e9j\u00e0 des assistants virtuels lors de leurs r\u00e9unions. Les entreprises utilisant ces assistants ont constat\u00e9 des avantages quantifiables comprenant\u00a0:<\/p>\n<ul>\n<li>Un gain de temps de 10 \u00e0 18\u00a0minutes sur la planification du suivi et la gestion des t\u00e2ches lors de chaque r\u00e9union<\/li>\n<li>La r\u00e9duction ou l\u2019\u00e9limination des co\u00fbts li\u00e9s \u00e0 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/webex-meetings\/transcription.html\">la transcription et \u00e0 la traduction des r\u00e9unions<\/a> (en moyenne 172\u00a0$ par r\u00e9union et par langue traduite)<\/li>\n<li>Am\u00e9liorer l\u2019efficacit\u00e9 de l\u2019\u00e9quipe par le stockage des notes et des transcriptions de r\u00e9union dans un espace de travail collaboratif pour un acc\u00e8s facile au suivi de l\u2019\u00e9quipe<\/li>\n<li>Une r\u00e9duction du temps de r\u00e9union jusqu\u2019\u00e0 40\u00a0% gr\u00e2ce \u00e0 une participation plus cibl\u00e9e aux discussions de la r\u00e9union en \u00e9vitant les distractions li\u00e9es \u00e0 la prise de notes et \u00e0 l\u2019identification des propos de l\u2019orateur.<\/li>\n<\/ul>\n<p>Les dirigeants des TI qui envisagent d\u2019int\u00e9grer des fonctions d\u2019assistant virtuel ont le choix entre plusieurs solutions, notamment l\u2019utilisation des fonctions d\u2019assistant virtuel int\u00e9gr\u00e9es aux plateformes de r\u00e9union (moyennant un co\u00fbt suppl\u00e9mentaire ou compris dans le cadre d\u2019une licence premium) ou bien l\u2019achat et la mise en \u0153uvre de services tiers.<\/p>\n<h2><span><br \/>\n  <strong>Utilisation d\u2019applications tierces<\/strong><br \/>\n<\/span><\/h2>\n<p>L\u2019utilisation d\u2019applications tierces pose plusieurs probl\u00e8mes de conformit\u00e9, de gouvernance et de s\u00e9curit\u00e9. La principale raison est que l\u2019utilisation d\u2019une application tierce implique le partage du contenu de la r\u00e9union, tels que les transcriptions, les notes et les fichiers, en dehors de la plateforme de l\u2019entreprise. Il est donc difficile de garantir une s\u00e9curit\u00e9 coh\u00e9rente, une protection contre la perte de donn\u00e9es et des contr\u00f4les de cryptage pour tout ce qui a \u00e9t\u00e9 partag\u00e9 ou g\u00e9n\u00e9r\u00e9 lors d\u2019une r\u00e9union. Les dirigeants des TI participant \u00e0 cette \u00e9tude ont estim\u00e9 que le cryptage de bout en bout et la possibilit\u00e9 d\u2019\u00e9tendre les contr\u00f4les de Gestion des Droits Num\u00e9riques (GDN) aux transcriptions des r\u00e9unions et \u00e0 d\u2019autres contenus constituaient les fonctions de s\u00e9curit\u00e9 les plus importantes.<\/p>\n<p>De plus, utiliser des assistants virtuels tiers peut limiter la possibilit\u00e9 d\u2019int\u00e9grer le contenu des r\u00e9unions et les flux de travail dans les espaces collaboratifs. L\u2019utilisation d\u2019un assistant virtuel int\u00e9gr\u00e9 initialement dans une plateforme de collaboration d\u2019\u00e9quipe permet d\u2019acc\u00e9der facilement aux participants d\u2019une r\u00e9union et de conserver le contenu ainsi que les notes de la r\u00e9union dans un espace de travail existant.<\/p>\n<h2><span><br \/>\n  <strong>Avantages \u00e9conomiques des assistants virtuels<\/strong><br \/>\n<\/span><\/h2>\n<p>Les donn\u00e9es recueillies aupr\u00e8s des entreprises utilisant des assistants virtuels intelligents lors de leurs r\u00e9unions montrent un potentiel \u00e9vident en termes d\u2019\u00e9conomies et d\u2019am\u00e9lioration de la productivit\u00e9.\u00a0 Les dirigeants des TI doivent examiner minutieusement les solutions potentielles afin de d\u00e9terminer celles qui s\u2019int\u00e8grent le mieux \u00e0 leurs plateformes existantes et qui permettent d\u2019appliquer facilement des politiques de s\u00e9curit\u00e9 coh\u00e9rentes au contenu des r\u00e9unions.<\/p>\n<blockquote>\n<h3><strong>Lire le rapport pour davantage de d\u00e9tails\u00a0:<\/strong><br \/>\n<strong><br \/>\n  <a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/solutions\/collateral\/collaboration\/the-benefit-of-intelligent-virtual-assistants.pdf?ccid=cc001191\">Quantifier les avantages des Assistants Virtuels Intelligents pour am\u00e9liorer les r\u00e9unions virtuelles<\/a><br \/>\n<\/strong><\/h3>\n<\/blockquote>\n<p><strong>Pour en savoir plus<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/video-conferencing\/whats-new-in-webex-march-2021\/\">Les nouveaut\u00e9s de Webex\u00a0: Mars 2021<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/were-raising-the-bar-on-inclusive-effective-collaboration-with-webex-solutions-for-every-user\">Nous aspirons \u00e0 am\u00e9liorer la collaboration inclusive et efficace avec des solutions\u00a0Webex adapt\u00e9es \u00e0 chaque utilisateur<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/huddle-space-videoconferencing\">Cinq \u00e9tapes pour r\u00e9ussir l\u2019introduction de la vid\u00e9oconf\u00e9rence dans l\u2019espace de travail<\/a><\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<p>\u00c0 PROPOS DE METRIGY\u00a0: Metrigy\u00a0est une soci\u00e9t\u00e9 de recherche innovante qui se concentre sur les domaines en \u00e9volution rapide des Communications Unifi\u00e9es et Collaboration unifi\u00e9e (CUC), du lieu de travail num\u00e9rique, de la transformation num\u00e9rique et de l\u2019exp\u00e9rience client (CX)\/centre de contact, ainsi que sur plusieurs technologies connexes. Metrigy fournit des conseils strat\u00e9giques et un contenu informatif, fond\u00e9s sur des mesures et des analyses de recherche primaire, aux fournisseurs de technologies et aux entreprises.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Selon un rapport r\u00e9cent de Metrigy, les assistants virtuels intelligents offrent des avantages quantifiables, notamment des am\u00e9liorations de la productivit\u00e9 et une baisse des co\u00fbts.<\/p>\n","protected":false},"author":5349,"featured_media":382087,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253,1493],"tags":[3907],"class_list":["post-382086","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration-fr","category-visioconferences","tag-data-loss-prevention"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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