{"id":382773,"date":"2020-07-11T09:06:51","date_gmt":"2020-07-11T16:06:51","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/telephoner-en-teletravail-comme-au-bureau\/"},"modified":"2024-09-17T23:34:13","modified_gmt":"2024-09-18T06:34:13","slug":"telephoner-en-teletravail-comme-au-bureau","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/collaboration-fr\/telephoner-en-teletravail-comme-au-bureau\/","title":{"rendered":"T\u00e9l\u00e9phoner en t\u00e9l\u00e9travail comme au bureau"},"content":{"rendered":"\n

Les chefs d\u2019entreprise sont aujourd\u2019hui confront\u00e9s \u00e0 une pression croissante pour d\u00e9velopper le mod\u00e8le de travail \u00e0 domicile en permettant l\u2019acc\u00e8s complet aux appels professionnels et aux fonctionnalit\u00e9s de collaboration. La r\u00e9ponse actuelle \u00e0 l\u2019\u00e9pid\u00e9mie de COVID-19 souligne l\u2019importance de mettre en place des politiques flexibles de travail \u00e0 domicile afin d\u2019assurer la s\u00e9curit\u00e9 du personnel. Alors qu\u2019un nombre croissant d\u2019utilisateurs s\u2019appuie sur Webex pour travailler \u00e0 distance, Cisco a vu une forte augmentation du volume d\u2019appels, de r\u00e9unions et de collaborations d\u2019\u00e9quipe dans l\u2019architecture en nuage Webex. En mars, cela a repr\u00e9sent\u00e9 14 milliards de minutes de connexion sur Webex.<\/p>\n\n\n\n

Par ailleurs, Cisco a \u00e9largi les capacit\u00e9s de son offre gratuite Webex dans tous les pays o\u00f9 elle est disponible, qu\u2019ils soient touch\u00e9s ou non par le COVID-19.  (Tous les d\u00e9tails de l\u2019offre et les pays \u00e9ligibles sont disponibles ici<\/a>.) Pour toute information compl\u00e9mentaire, consultez le blog de Sri Srinivasan<\/a>.<\/p>\n\n\n\n

La t\u00e9l\u00e9phonie reste un \u00e9l\u00e9ment essentiel \u00e0 l\u2019activit\u00e9 de beaucoup d\u2019entreprises. Permettre le travail \u00e0 distance via des appels vocaux ou un syst\u00e8me de communications unifi\u00e9es constitue donc une priorit\u00e9 majeure de Cisco. Au cours de ces derni\u00e8res semaines, de nombreux clients nous ont fait part de leur besoin de mettre en place rapidement une infrastructure de travail \u00e0 distance pour un grand nombre d\u2019utilisateurs. Voici les r\u00e9ponses aux questions pos\u00e9es par nos clients ainsi que les d\u00e9marches \u00e0 suivre pour g\u00e9rer les appels professionnels depuis son domicile.<\/p>\n\n\n\n

Comment passer et recevoir mes appels professionnels depuis mon domicile\u00a0?\u00a0 <\/strong><\/span><\/h2>\n\n\n\n

La mani\u00e8re la plus simple de g\u00e9rer vos appels \u00e0 domicile ou lors de vos d\u00e9placements est d\u2019activer la port\u00e9e de num\u00e9ro unique (SNR) afin de pouvoir r\u00e9pondre \u00e0 un appel depuis votre application de bureau ou votre t\u00e9l\u00e9phone mobile.  Vous recevrez l\u2019appel simultan\u00e9ment sur votre num\u00e9ro professionnel et votre num\u00e9ro mobile ce qui vous permettra ainsi de r\u00e9pondre o\u00f9 que vous soyez. La port\u00e9e de num\u00e9ro unique est un moyen rapide de commencer le travail \u00e0 distance, mais l\u2019inconv\u00e9nient est que la charge en mati\u00e8re de dur\u00e9e et d\u2019usage incombe \u00e0 l\u2019employ\u00e9. Lire la suite pour d\u00e9couvrir d\u2019autres solutions plus efficaces.<\/p>\n\n\n\n

Le cabinet d\u2019avocat international, Seyfarth Shaw<\/a>, est un bel exemple de culture de travail \u00e0 distance facilit\u00e9e par la technologie.<\/p>\n\n\n\n

\n


\u00ab Nos collaborateurs sont plus heureux et plus productifs. La collaboration permet \u00e0 nos bureaux d\u2019\u00eatre connect\u00e9s \u00e0 travers le monde et \u00e0 ceux qui travaillent \u00e0 distance de profiter d\u2019un bon \u00e9quilibre entre travail et vie priv\u00e9e. \u00bb                                     – Andy Jurczyk CIO chez Seyfarth Shaw.<\/span>
<\/strong><\/p>\n<\/blockquote>\n\n\n\n

Quelles applications utiliser pour passer et recevoir des appels professionnels\u00a0?<\/span> <\/strong><\/h2>\n\n\n\n

Si vous \u00eates d\u00e9j\u00e0 client Cisco, il existe des solutions plus compl\u00e8tes pour le travail \u00e0 distance. Les clients de l\u2019offre Cisco Webex Calling, Cisco Unified Communications Manager (UCM) ou Cisco UCM Cloud peuvent utiliser les applications Jabber<\/a> ou Webex Teams<\/a> pour passer des appels.  Pour rappel, Webex Teams est une application permettant d\u2019appeler, d\u2019envoyer des messages, de se rencontrer et de travailler en \u00e9quipe. Souscrire \u00e0 l\u2019abonnement d\u2019appel Cisco permet \u00e0 l\u2019utilisateur de Webex Teams de profiter de fonctionnalit\u00e9s d\u2019appels avanc\u00e9es comme les appels vid\u00e9os, le num\u00e9ro unique, la visioconf\u00e9rence, le partage d\u2019\u00e9cran et bien d\u2019autres.  Les applications Webex Calling ou Cisco Jabber sont recommand\u00e9es pour les gros utilisateurs qui utilisent largement les fonctionnalit\u00e9s d\u2019appels de leur terminal de bureau, notamment en service client ou en vente.<\/p>\n\n\n\n

Si je ne suis pas client Cisco, existe-t-il une offre d\u2019appels professionnels depuis son domicile\u00a0?<\/strong>\u00a0<\/span><\/h2>\n\n\n\n

Que vous soyez client Cisco ou non, vous pouvez cr\u00e9er un compte Webex Teams afin de passer des appels individuels ainsi qu\u2019envoyer gratuiitement des messages par internet.  Vous pouvez passer des appels vers toute personne ayant un compte Webex Teams m\u00eame si celle-ci est ext\u00e9rieure \u00e0 organisation. Tout simplement t\u00e9l\u00e9chargez l\u2019application Webex Teams<\/a> \u00e0 partir de Webex.com ou de l\u2019App Store de votre p\u00e9riph\u00e9rique et commencez \u00e0 travailler en \u00e9quipe sans plus attendre.  Trouvez facilement d\u2019autres utilisateurs \u00e0 l\u2019aide de leur adresse courriel et rentrez en contact avec eux sans avoir besoin de leur num\u00e9ro de t\u00e9l\u00e9phone. Si vous avez besoin au plus vite d\u2019une solution durable, vous pouvez d\u00e8s maintenant commencer la p\u00e9riode d\u2019essai gratuite de 90 jours de l\u2019abonnement d\u2019appel Webex<\/a> . En seulement quelques jours d\u2019installation, vous disposerez d\u2019appels professionnels depuis le Cloud.<\/p>\n\n\n\n

Peut-on facilement connecter son terminal t\u00e9l\u00e9phonique professionnel \u00e0 son domicile ?<\/strong><\/span><\/h2>\n\n\n\n

Si vous devez travailler depuis votre domicile pour une dur\u00e9e importante, vous avez peut-\u00eatre int\u00e9r\u00eat \u00e0 y installer un terminal t\u00e9l\u00e9phonique professionnel.  Pour les clients Cisco, le processus est d\u2019une telle simplicit\u00e9 que l\u2019utilisateur final pourra la r\u00e9aliser lui-m\u00eame sans recourir \u00e0 une assistance technique particuli\u00e8re.  En utilisant Mobile Remote Access<\/a>, les utilisateurs peuvent scanner un QR code avec l\u2019appareil ou bien manuellement renseigner un code d\u2019activation pour enregistrer le t\u00e9l\u00e9phone.  Si le bureau de votre domicile est bruyant, songez \u00e0 utiliser une paire d\u2019\u00e9couteurs Cisco pour une meilleure exp\u00e9rience.<\/p>\n\n\n\n

Notre engagement client<\/strong><\/span><\/h2>\n\n\n\n

Nous sommes conscients qu\u2019il s\u2019agit d\u2019une p\u00e9riode difficile pour beaucoup de gens et d\u2019entreprises \u00e0 travers le monde. Cisco s\u2019engage \u00e0 aider ses clients par tous les moyens.  Notre mission est d\u2019\u00eatre au plus pr\u00e8s de nos clients dans ces moments difficiles et de permettre \u00e0 chacun de continuer son activit\u00e9 quotidienne dans les meilleures conditions.<\/p>\n\n\n\n


Vous souhaitez savoir comment Webex peut vous aider \u00e0 r\u00e9aliser la transition de vos \u00e9quipes au travail \u00e0 distance ? <\/strong>
<\/span><\/p>\n\n\n\n

Lire la nouvelle \u00e9tude sur le \u00ab Connected Business \u00bb dans The Times UK par Sri Srinivasan, vice-pr\u00e9sident senior et directeur g\u00e9n\u00e9ral de Cisco Collaboration; ainsi que le segment de Questions-R\u00e9ponses sur les \u00ab Conseils d\u2019expert pour le travail \u00e0 distance \u00bb avec la vice-pr\u00e9sidente et directrice g\u00e9n\u00e9rale de Webex Teams, Lorrissa Horton. <\/a><\/p>\n\n\n\n

\n

En savoir plus sur l\u2019abonnement d\u2019appel Cisco et les communications unifi\u00e9es ici<\/a><\/p>\n<\/blockquote>\n\n\n\n

En savoir plus<\/strong><\/p>\n\n\n\n

Les meilleures pratiques du travail \u00e0 domicile<\/a><\/p>\n\n\n\n

Cisco Webex : Aider nos clients en ces temps difficiles<\/a><\/p>\n\n\n\n

Travailler plus intelligemment n\u2019importe o\u00f9 – Travailler \u00e0 distance<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Voici les r\u00e9ponses aux questions pos\u00e9es par nos clients sur le travail \u00e0 distance ainsi que les d\u00e9marches \u00e0 suivre pour g\u00e9rer les appels professionnels depuis son domicile.<\/p>\n","protected":false},"author":308,"featured_media":405200,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253],"tags":[15589],"class_list":["post-382773","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration-fr","tag-systeme-telephonique-cloud"],"acf":[],"yoast_head":"\nT\u00e9l\u00e9phoner en t\u00e9l\u00e9travail comme au bureau | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/fr\/collaboration-fr\/telephoner-en-teletravail-comme-au-bureau\/\" \/>\n<meta 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