{"id":383022,"date":"2020-08-27T16:39:49","date_gmt":"2020-08-27T23:39:49","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/webex-expert-on-demand-transforme-le-travail-des-personnels-de-premiere-ligne\/"},"modified":"2020-08-27T16:39:49","modified_gmt":"2020-08-27T23:39:49","slug":"webex-expert-on-demand-transforme-le-travail-des-personnels-de-premiere-ligne","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/collaboration-fr\/visioconferences\/webex-expert-on-demand-transforme-le-travail-des-personnels-de-premiere-ligne\/","title":{"rendered":"Webex Expert on Demand transforme le travail des personnels de ..."},"content":{"rendered":"


\n
\n Webex Expert on Demand<\/a> apporte un plus aux personnels de premi\u00e8re ligne et leur permet de collaborer plus librement.<\/strong>
\n<\/span><\/h2>\n

Comme je continue \u00e0 parler avec les clients de la nouvelle \u00e8re de travail, les capacit\u00e9s num\u00e9riques et virtuelles sont devenues indispensables pour travailler n\u2018importe o\u00f9 et n\u2018importe quand. Nous avons observ\u00e9 ceci avec la bascule r\u00e9cente vers le travail \u00e0 distance pour de nombreux salari\u00e9s \u00e0 travers le monde. Mais que se passe-t-il pour la grande majorit\u00e9 des personnes qui ne travaillent pas dans un bureau ? Que ce soit le m\u00e9decin ou l\u2018infirmi\u00e8re dans un h\u00f4pital, les salari\u00e9s d\u2018un magasin, les ouvriers \u00e0 la cha\u00eene, les contr\u00f4leurs de machines ou les r\u00e9parateurs sur le terrain n\u2019importe o\u00f9 dans le monde, les ing\u00e9nieurs qui travaillent sur des plates-formes p\u00e9troli\u00e8res off-shore, des mines ou des centrales \u00e9lectriques, ou encore les m\u00e9caniciens automobiles, tous ont besoin de capacit\u00e9s num\u00e9riques diff\u00e9rentes de celles des salari\u00e9s dans des bureaux classiques.<\/p>\n

Les personnels de premi\u00e8re ligne ont besoin d\u2018une solution technologique qui les soutienne dans leurs activit\u00e9s au jour le jour. Une fa\u00e7on d\u2018y parvenir est de les orienter vers le(s) bon(s) expert(s) au bon moment, qui pourra(ont) les guider pas \u00e0 pas dans la r\u00e9solution des probl\u00e8mes. \u00a0Les experts ont besoin de voir exactement ce que les personnels de premi\u00e8re ligne voient pendant qu\u2018ils font leur boulot. \u00a0Et par-dessus tout, le personnel de premi\u00e8re ligne a besoin que cette solution soit mains libres et adapt\u00e9e \u00e0 son environnement potentiellement contraint.<\/p>\n

\"Image<\/p>\n


\n Partagez vos outils de collaboration cognitive avec vos personnels de premi\u00e8re ligne <\/strong>
\n<\/span><\/h2>\n

Cisco \u00ab Bridge to Possible \u00bb repr\u00e9sente l\u2018engagement que Cisco a pris pour connecter les personnes, les lieux, les id\u00e9es et les choses. Nous suivons ce chemin en int\u00e9grant RealWear, un des meilleurs fournisseur de mat\u00e9riel de r\u00e9alit\u00e9 augment\u00e9e (RA), pour permettre aux personnels de premi\u00e8re ligne de n\u2019importe quel secteur de b\u00e9n\u00e9ficier de l\u2019exp\u00e9rience de collaboration Webex.<\/p>\n

Webex Expert-on-Demand avec RealWear transforme le HMT-1(Head Mounted Tablet) en un casque de collaboration \u00e0 commande vocale qui permet de connecter le personnel de premi\u00e8re ligne au reste de la soci\u00e9t\u00e9.<\/p>\n

\"Le<\/p>\n


\n La solution Cisco Webex Expert on Demand<\/strong>
\n<\/span><\/h2>\n

La solution\u00ae Cisco Webex Expert on Demand offre une collaboration vid\u00e9o mains libres de grande qualit\u00e9 entre l\u2019interevenant de premi\u00e8re ligne et le(s) expert(s) n\u2019importe o\u00f9 et \u00e0 n\u2019importe quel moment. Pour \u00eatre s\u00fbr que les personnels de premi\u00e8re ligne b\u00e9n\u00e9ficient des conseils adapt\u00e9s, ils peuvent annoter ce qu\u2018ils voient et le partager avec l\u2018expert en temps r\u00e9el. Les personnels de premi\u00e8re ligne peuvent recevoir des conseils d\u2018experts dans n\u2018importe quel environnement, puisque seul un dispositif de RA et une connexion de r\u00e9seau sans fil sont n\u00e9cessaires.<\/p>\n

De l\u2018autre c\u00f4t\u00e9, l\u2018expert peut se connecter instantan\u00e9ment au personnel de premi\u00e8re ligne, en utilisant Cisco Webex Teams. En plus d\u2019accompagner le personnel de premi\u00e8re ligne par visioconf\u00e9rence, l\u2018expert peut fournir une assistance additionnelle en utilisant des annotations uniques et des partages de documents. Cette collaboration multidimensionnelle am\u00e9liore significativement la rigueur, l\u2018exp\u00e9rience, la productivit\u00e9 et la fid\u00e9lisation des personnels de premi\u00e8re ligne et limite en m\u00eame temps le co\u00fbt li\u00e9 \u00e0 la dispersion g\u00e9ographique des experts et aux d\u00e9penses de voyage.<\/p>\n

\u00a0<\/p>\n

\"Un<\/p>\n


\n Webex Expert on Demand exploite les points forts de la plateforme Webex<\/strong>
\n<\/span><\/h2>\n

Webex Expert on Demand exploite les points forts de la plateforme Webex pour une collaboration dans toute l\u2018entreprise. Les constructeurs automobiles utilisent actuellement Webex Expert on Demand pour soutenir les personnels de premi\u00e8re ligne dans leurs usines et les concessionnaires afin d\u2018am\u00e9liorer le rendement et la dur\u00e9e des r\u00e9parations. D\u2018autres secteurs comme la sant\u00e9, l\u2019industrie p\u00e9troli\u00e8re et gazi\u00e8re qui ont d\u00e9ploy\u00e9 des salari\u00e9s \u00e0 distance, utilisent cette technologie ainsi que la plateforme Webex pour am\u00e9liorer leurs t\u00e2ches au quotidien.<\/p>\n

Comme vous pouvez le voir, Webex transforme globalement l\u2019organisation du travail pour de nombreux secteurs. Nous sommes heureux de toutes ces nouvelles possibilit\u00e9s avec Webex Expert on Demand. Si vous voulez en apprendre plus, je vous encourage \u00e0 consulter help.webex.com<\/a>
\nou de b\u00e9n\u00e9ficier de notre formation gratuite en ligne \u00e0 : cs.co\/onlineclasses\u00a0<\/a><\/p>\n

Pour terminer, je vais vous laisser avec cet article<\/a> r\u00e9cent sur l\u2019aide que Cisco a pu apporter aux \u00e9leveurs laitiers am\u00e9ricains \u00e0 travers la transformation de leur activit\u00e9 avec le num\u00e9rique. Vous pouvez d\u00e9couvrir par vous-m\u00eame que les possibilit\u00e9s sont infinies..<\/p>\n

Apprenez-en plus sur la fa\u00e7on dont Cisco Expert on Demand organise la collaboration d\u2018\u00e9quipe Webex en premi\u00e8re ligne<\/a><\/p><\/blockquote>\n

En savoir plus<\/strong><\/p>\n

https:\/\/blogs.cisco.com\/perspectives\/ciscos-connected-experiences-simplify-remote-working<\/p>\n

https:\/\/blogs.cisco.com\/collaboration\/how-to-ensure-a-safe-return-back-to-the-office-with-cisco-webex-rooms-and-appspace<\/p>\n

https:\/\/blogs.cisco.com\/collaboration\/healthcare-reimagined-creating-a-better-remote-care-experience<\/p>\n","protected":false},"excerpt":{"rendered":"

Cisco Webex Expert on Demand est une solution Webex Teams de collaboration instantan\u00e9e qui permet de connecter les personnels de premi\u00e8re ligne \u00e0 des experts \u00e0 distance par le biais de la r\u00e9alit\u00e9 augment\u00e9e (RA). <\/p>\n","protected":false},"author":5384,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253,1493],"tags":[3851],"class_list":["post-383022","post","type-post","status-publish","format-standard","hentry","category-collaboration-fr","category-visioconferences","tag-collaboration-solutions"],"acf":[],"yoast_head":"\nWebex Expert on Demand transforme le travail des personnels de premi\u00e8re ligne | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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She leads a global team responsible for the future strategy and growth across the Webex portfolio. With the rise of hybrid work, Lorrissa is laser focused on innovation to deliver next generation capabilities with Webex. Prior to this expanded role, Lorrissa has been overseeing the Webex Calling and Contact Center business. She also drove the product evolution of the Webex App which paved the way for our best-in-class team collaboration with calling, meetings, messaging, and more. Lorrissa and team have been transforming the modern work experience while empowering people to work from anywhere. Lorrissa continues to lead in this area given her extensive experience with remote work as a Cisco executive and working parent. Lorrissa brings more than 16 years of experience in product management, productivity software in Microsoft Office, natural language processing, and machine learning with search and NUI experiences, hardware development for sound and video, analytics with Microsoft PowerBI, and business applications for human capital management. She is extremely passionate about innovation and has a track record of thinking outside-the-box with the development of 10 patents over her career.","sameAs":["https:\/\/www.linkedin.com\/in\/lorrissa-horton-432478b1"],"url":"https:\/\/blog.webex.com\/fr\/contributors\/lorissahorton\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/posts\/383022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/users\/5384"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/comments?post=383022"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/posts\/383022\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/media?parent=383022"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/categories?post=383022"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/tags?post=383022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}