{"id":383275,"date":"2020-06-22T07:27:55","date_gmt":"2020-06-22T14:27:55","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/utiliser-les-appels-dentreprise-cisco-depuis-les-messageries-microsoft-teams-et-slack-messaging\/"},"modified":"2020-06-22T07:27:55","modified_gmt":"2020-06-22T14:27:55","slug":"utiliser-les-appels-dentreprise-cisco-depuis-les-messageries-microsoft-teams-et-slack-messaging","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/collaboration-fr\/utiliser-les-appels-dentreprise-cisco-depuis-les-messageries-microsoft-teams-et-slack-messaging\/","title":{"rendered":"Utiliser les appels d\u2019entreprise Cisco depuis les messageries ..."},"content":{"rendered":"


\n Des alliances et des int\u00e9grations strat\u00e9giques permettent d\u2019acc\u00e9der \u00e0 des capacit\u00e9s compl\u00e8tes d\u2019appels, de r\u00e9unions et de messagerie<\/strong>
\n<\/span><\/h2>\n

Dans le cadre de mes fonctions de responsable produit chez Cisco, je discute souvent avec des clients au sujet de leurs environnements de collaboration. Une question revient souvent\u00a0: comment faire pour r\u00e9unir des outils de collaboration de diff\u00e9rents fournisseurs\u00a0?<\/p>\n

L\u2019application unifi\u00e9e Webex offre \u00e0 nos clients des capacit\u00e9s compl\u00e8tes d\u2019appels, de r\u00e9unions et de messagerie qui s\u2019int\u00e8grent \u00e0 nos appareils vid\u00e9o et nos t\u00e9l\u00e9phones\u00a0IP prim\u00e9s. Ils peuvent ainsi b\u00e9n\u00e9ficier de workflows parfaitement fluides et homog\u00e8nes.<\/p>\n

Mais nous savons aussi que de nombreux clients disposent d\u00e9j\u00e0 d\u2019investissements existants, avec des outils de collaboration d\u2019autres fournisseurs. C\u2019est pourquoi nous veillons \u00e0 ce que Webex soit une plateforme ouverte, qui s\u2019int\u00e8gre \u00e0 des applications tierces,<\/sup> afin que nos clients communs disposent d\u2019une solution offrant les meilleurs r\u00e9sultats possibles.<\/p>\n

Plus t\u00f4t cette ann\u00e9e, un de mes coll\u00e8gues a d\u00e9taill\u00e9 comment nous permettons \u00e0 des organisations qui comptent dans leurs rangs des utilisateurs des solutions de messagerie Microsoft Teams<\/a> et Slack<\/a> de d\u00e9marrer des r\u00e9unions Webex Meetings depuis ces applications.<\/p>\n

\u00c0 pr\u00e9sent, de nouvelles int\u00e9grations de Cisco Calling vous permettent d\u2019utiliser toutes vos fonctionnalit\u00e9s professionnelles d\u2019appels vocaux et vid\u00e9o en combinaison avec ces plateformes de messagerie.<\/p>\n


\n Int\u00e9grations de Cisco Calling<\/strong>
\n<\/span><\/h2>\n

Les int\u00e9grations de Calling vous permettent d\u2019afficher des boutons d\u2019appel Cisco directement dans les applications de messagerie d\u2019autres fournisseurs. Nous avons con\u00e7u les int\u00e9grations des appels Cisco afin qu\u2019elles vous fournissent des solutions flexibles et nous avons fait en sorte qu\u2019elles soient tr\u00e8s faciles \u00e0 d\u00e9ployer. Nous avons commenc\u00e9 avec les applications de messagerie Microsoft Teams et Slack. Pour d\u00e9ployer une int\u00e9gration des appels Cisco, il vous suffit de s\u00e9lectionner le client Cisco que vous utilisez pour les appels et la plateforme d\u2019appels que vous souhaitez utiliser.<\/p>\n

\"Cisco

Figure\u00a01. Int\u00e9grations de Cisco Calling pour Webex et Jabber dans le magasin d\u2019applications Microsoft Teams<\/em><\/p><\/div>\n

Une fois que vous avez ajout\u00e9 l\u2019int\u00e9gration des appels Cisco, vous pouvez lancer un appel Webex Teams ou Cisco Jabber directement depuis votre application de messagerie. Lorsque vous cliquez sur le bouton d\u2019appel, l\u2019int\u00e9gration identifie les personnes avec lesquelles vous discutez, d\u00e9termine leur adresse d\u2019appel et transmet ces informations \u00e0 votre client Cisco, qui lance alors un appel vocal ou vid\u00e9o Cisco. Les int\u00e9grations prennent en charge toutes les plateformes d\u2019appels Cisco, y compris les d\u00e9ploiements sur site et h\u00e9berg\u00e9s de Cisco Unified Communication Manager (UCM) et Webex Calling pour le cloud.<\/p>\n

Aucune modification complexe c\u00f4t\u00e9 back-end n\u2019est requise, car il s\u2019agit d\u2019int\u00e9grations clientes. Vous n\u2019avez pas non plus \u00e0 modifier les politiques de routage des appels ou les forfaits de num\u00e9rotation, \u00e0 acqu\u00e9rir des licences suppl\u00e9mentaires ou \u00e0 g\u00e9rer de nouveaux \u00e9quipements mat\u00e9riels. Vous pouvez m\u00eame utiliser les int\u00e9grations des appels avec le mode de contr\u00f4le de t\u00e9l\u00e9phone de bureau, ce qui signifie que vos utilisateurs n\u2019ont pas \u00e0 remplacer leurs combin\u00e9s.<\/p>\n


\n Appels Cisco depuis Slack<\/strong>
\n<\/span><\/h2>\n

Slack a fait en sorte que sa plateforme de messagerie soit hautement ouverte \u00e0 l\u2019int\u00e9gration de fournisseurs de solutions d\u2019appels tels que Cisco. En ajoutant l\u2019int\u00e9gration des appels Cisco \u00e0 Slack, vous pouvez d\u00e9marrer un appel Cisco directement depuis Slack, au moyen du bouton d\u2019appel natif de Slack.<\/p>\n

\"Appels

Figure\u00a02. Passer un appel via Cisco Jabber depuis Slack<\/em><\/p><\/div>\n

Vous pouvez r\u00e9aliser cette op\u00e9ration en utilisant Webex Teams ou Cisco Jabber en tant que softphone, ou en contr\u00f4lant votre t\u00e9l\u00e9phone de bureau. Si votre client Cisco contr\u00f4le votre t\u00e9l\u00e9phone de bureau Cisco, ce dernier se d\u00e9crochera et appellera votre coll\u00e8gue lorsque vous cliquerez sur le bouton d\u2019appel disponible dans Slack.<\/p>\n

Slack est appr\u00e9ci\u00e9 des d\u00e9veloppeurs lorsque les utilisateurs appr\u00e9cient d\u2019utiliser des commandes au clavier pour r\u00e9aliser des actions comme passer des appels. En discutant avec des utilisateurs de Slack, il est apparu clairement qu\u2019il s\u2019agissait d\u2019une exigence de leur part. C\u2019est pourquoi nous avons impl\u00e9ment\u00e9 des commandes \u00ab\u00a0\/jabber\u00a0\u00bb et \u00ab\u00a0\/webexteams\u00a0\u00bb qui vous permettent de passer des appels par ligne de commande.<\/p>\n

Nous continuons de travailler en partenariat avec Slack et pr\u00e9voyons de mettre en \u0153uvre prochainement les nouvelles commandes par raccourcis de Slack. Ainsi, davantage de destinations d\u2019appels pourront \u00eatre s\u00e9lectionn\u00e9es directement dans Slack.<\/p>\n


\n
\n Appels Cisco depuis Microsoft Teams<\/span>
\n <\/strong>
\n<\/span><\/h2>\n

L\u2019int\u00e9gration des appels Cisco pour Microsoft Teams est disponible dans le magasin d\u2019applications de Microsoft Teams depuis un peu plus d\u2019un mois. Ce mois-ci, nous l\u2019avons \u00e9tendue <\/span>avec de nouvelles fonctionnalit\u00e9s et capacit\u00e9s. En plus des applications Web et de bureau de Microsoft Teams, nous avons ajout\u00e9 ce mois-ci la prise en charge des appareils mobiles et des tablettes. Nous avons \u00e9galement d\u00e9ploy\u00e9 de nouvelles capacit\u00e9s de recherche de contacts. Ainsi, vous pouvez maintenant rechercher vos contacts Microsoft\u00a0365 Outlook et les appeler \u00e0 l\u2019aide de la plateforme d\u2019appels Cisco via l\u2019int\u00e9gration.<\/span><\/p>\n

\"Appel

Figure\u00a03. Passer un appel via Webex depuis Microsoft Teams<\/em><\/p><\/div>\n


\n \u00c9tablir des passerelles avec Webex<\/strong>
\n<\/span><\/h2>\n

Ces deux nouvelles int\u00e9grations pour les appels ne sont que des exemples des nombreuses int\u00e9grations prises en charge par la plateforme Webex, permettant aux utilisateurs de communiquer et collaborer plus facilement dans leurs workflows quotidiens. Par exemple, nous avons \u00e9galement travaill\u00e9 avec Microsoft pour int\u00e9grer les solutions Microsoft SharePoint et OneDrive Enterprise Content Management (ECM) aux services de messagerie d\u2019\u00e9quipe de Webex, afin de rationaliser la collaboration sur des documents.<\/p>\n


\n Prochaines \u00e9tapes<\/strong>
\n<\/span><\/h2>\n

Si vous souhaitez en savoir plus sur les int\u00e9grations des appels Cisco, contactez votre \u00e9quipe commerciale Cisco pour d\u00e9finir comment renforcer vos investissements Cisco\u00a0UC actuels avec Webex, afin d\u2019am\u00e9liorer l\u2019exp\u00e9rience de collaboration de vos utilisateurs et\/ou de r\u00e9aliser des int\u00e9grations avec des outils de collaboration tiers.<\/p>\n

D\u00e9couvrez d\u2019autres alliances et int\u00e9grations strat\u00e9giques, et examinez comment les solutions Cisco Webex vous permettent d\u2019offrir des exp\u00e9riences de collaboration innovantes, int\u00e9gr\u00e9es et holistiques<\/a><\/p><\/blockquote>\n

\n

En savoir plus<\/strong><\/p>\n

Webex Meetings et Microsoft Teams\u00a0: travailler plus efficacement ensemble<\/a><\/p>\n

Box pour Webex\u00a0! Les contenus ont un nouveau domicile sur Box<\/a><\/p>\n

Cisco et Microsoft unissent leurs forces pour proposer une meilleure exp\u00e9rience utilisateur<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

L\u2019application unifi\u00e9e Webex offre \u00e0 nos clients des capacit\u00e9s compl\u00e8tes d\u2019appels, de r\u00e9unions et de messagerie qui s\u2019int\u00e8grent \u00e0 nos appareils vid\u00e9o et nos t\u00e9l\u00e9phones\u00a0IP prim\u00e9s pour des workflows parfaitement fluides et homog\u00e8nes.<\/p>\n","protected":false},"author":5513,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253],"tags":[4493,4629,6629,7300,2066,5844],"class_list":["post-383275","post","type-post","status-publish","format-standard","hentry","category-collaboration-fr","tag-cisco-unified-communications-manager","tag-communications-cloud","tag-gestionnaire-de-communications-unifiees-cisco-fr","tag-microsoft-teams-fr","tag-outils-de-collaboration","tag-webex-appels"],"acf":[],"yoast_head":"\nUtiliser les appels d\u2019entreprise Cisco depuis les messageries Microsoft 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