{"id":383353,"date":"2022-01-10T09:52:18","date_gmt":"2022-01-10T17:52:18","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/la-democratisation-des-cpaas-avec-webex-connect-de-cisco\/"},"modified":"2022-01-10T09:52:18","modified_gmt":"2022-01-10T17:52:18","slug":"la-democratisation-des-cpaas-avec-webex-connect-de-cisco","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/experience-client\/la-democratisation-des-cpaas-avec-webex-connect-de-cisco\/","title":{"rendered":"La d\u00e9mocratisation des CPaaS avec Webex Connect de Cisco"},"content":{"rendered":"<p>En tant qu\u2019ing\u00e9nieur de m\u00e9tier et ancien d\u00e9veloppeur de logiciels, je suis forc\u00e9ment fascin\u00e9 par le march\u00e9 des CPaaS (plateformes de communication en tant que service). Pourquoi\u00a0? Parce que, malgr\u00e9 les promesses de facilit\u00e9 d\u2019utilisation et de souplesse des plateformes CPaaS, la technologie, les outils, les comp\u00e9tences et les interactions n\u00e9cessaires pour obtenir le r\u00e9sultat voulu d\u00e9pendent tous de gens qui ont suivi une formation ou fait des \u00e9tudes semblables aux miennes.<\/p>\n<p>Cisco transforme le march\u00e9 des CPaaS en permettant aux entreprises de ne plus se soucier des <u>m\u00e9canismes<\/u> et de se concentrer sur <u>l\u2019exp\u00e9rience<\/u> de cr\u00e9ation d\u2019applications CPaaS.<\/p>\n<h3><\/h3>\n<p>\u00a0<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/CPaaS-1.jpg\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-383210\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/CPaaS-1.jpg\" alt=\"CPaaS\" width=\"788\" height=\"788\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/CPaaS-1.jpg 520w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/CPaaS-1-300x300.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/CPaaS-1-150x150.jpg 150w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/CPaaS-1-768x768.jpg 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><br \/>\n<\/a><\/p>\n<h2>Le march\u00e9 actuel des CPaaS<\/h2>\n<p>Le march\u00e9 des technologies CPaaS est un secteur en pleine expansion, \u00e9valu\u00e9 \u00e0 plus de 4 milliards de dollars et qui, selon <a href=\"https:\/\/www.idc.com\/getdoc.jsp?containerId=US46864820\">IDC<\/a>, devrait atteindre les 17 milliards de dollars d\u2019ici 2024. Mais le plus \u00e9tonnant, concernant ce march\u00e9, ce n\u2019est pas sa croissance attendue, c\u2019est surtout la promesse que les applications bas\u00e9es sur le CPaaS peuvent connecter les entreprises et leurs clients plus \u00e9troitement que jamais.<\/p>\n<p>Les CPaaS repr\u00e9sentent un ensemble de services de communication en nuage qui fournissent les \u00e9l\u00e9ments de base pour int\u00e9grer la voix, la vid\u00e9o, la messagerie \u00e9tendue, l\u2019intelligence artificielle et l\u2019analyse dans les applications que nous utilisons tous les jours.\u00a0 Pensez \u00e0 l\u2019utilisation de la vid\u00e9o pour un rendez-vous virtuel avec votre m\u00e9decin, ou du chatbot bidirectionnel en temps r\u00e9el pour demander un devis d\u2019assurance \u00e0 votre assureur. Ces interactions individuelles sont combinables pour former des exp\u00e9riences interactives num\u00e9riques quotidiennes, continues, aliment\u00e9es par les applications CPaaS en nuage.<\/p>\n<h2>R\u00e9soudre le probl\u00e8me actuel des CPaaS<\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Screen-Shot-2021-12-09-at-11.54.15-AM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-381667\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Screen-Shot-2021-12-09-at-11.54.15-AM.png\" alt=\"une exp\u00e9rience r\u00eav\u00e9e pour le patient\" width=\"2374\" height=\"1184\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Screen-Shot-2021-12-09-at-11.54.15-AM.png 980w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Screen-Shot-2021-12-09-at-11.54.15-AM-300x150.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Screen-Shot-2021-12-09-at-11.54.15-AM-1024x511.png 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Screen-Shot-2021-12-09-at-11.54.15-AM-768x383.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Screen-Shot-2021-12-09-at-11.54.15-AM-1536x766.png 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Screen-Shot-2021-12-09-at-11.54.15-AM-2048x1021.png 2048w\" sizes=\"auto, (max-width: 2374px) 100vw, 2374px\" \/><br \/>\n<\/a><\/p>\n<p>En d\u00e9pit de la croissance du march\u00e9 et de ses promesses de succ\u00e8s commercial, la technologie CPaaS actuelle reste r\u00e9serv\u00e9e aux d\u00e9veloppeurs et pr\u00e9sente toujours un probl\u00e8me. Sous sa forme actuelle, elle est tout simplement trop complexe pour que les entreprises puissent l\u2019utiliser facilement. Ceux qui cr\u00e9ent les applications de CPaaS sont d\u00e9connect\u00e9s de l\u2019exp\u00e9rience de l\u2019utilisateur final. Ils con\u00e7oivent et int\u00e8grent les applications CPaaS au cas par cas, chaque application a ses propres API et ses propres int\u00e9grations.<\/p>\n<p>Les d\u00e9veloppeurs et les architectes passent ainsi trop de temps \u00e0 g\u00e9rer le code, l\u2019infrastructure et les int\u00e9grations n\u00e9cessaires pour alimenter des centaines d\u2019applications d\u00e9connect\u00e9es \u00e0 usage isol\u00e9, au lieu de se concentrer sur les r\u00e9sultats commerciaux. C\u2019est ainsi que la mise en \u0153uvre du CPaaS pour interagir et s\u2019engager avec les clients est rel\u00e9gu\u00e9e aux \u00e9quipes de d\u00e9veloppement logiciel qui s\u2019embourbent dans les m\u00e9canismes du CPaaS, avec pour r\u00e9sultat une exp\u00e9rience client qui ne correspond pas \u00e0 ce que l\u2019entreprise avait envisag\u00e9 au d\u00e9part.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Picture11-scaled.jpg\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-381677\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Picture11-scaled.jpg\" alt=\"Solution CPaaS d\u2019entreprise\" width=\"2560\" height=\"1351\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Picture11-scaled.jpg 980w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Picture11-300x158.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Picture11-1024x540.jpg 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Picture11-768x405.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Picture11-1536x810.jpg 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/Picture11-2048x1081.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><br \/>\n<\/a><\/p>\n<h2>Cisco Webex Connect<\/h2>\n<p>Announc\u00e9 \u00e0 <a href=\"http:\/\/webexone.com\/\">WebexOne<\/a>, <a href=\"https:\/\/www.webex.com\/products\/cpaas.html\">Webex Connect<\/a> est l\u2019int\u00e9gration de la fonctionnalit\u00e9 CPaaS d\u2019IMImobile dans le portefeuille Webex. Webex Connect est une plateforme CPaaS d\u2019entreprise qui offre un point d\u2019orchestration unique pour automatiser les parcours de communication de bout en bout. Notre strat\u00e9gie consiste \u00e0 inviter tout le monde \u2013 les d\u00e9veloppeurs, les analystes commerciaux, les agents de gestion des produits et de marketing \u2013 \u00e0 g\u00e9rer leur part de l\u2019exp\u00e9rience client.<\/p>\n<p>Webex Connect est une plateforme CPaaS compl\u00e8te et, gr\u00e2ce \u00e0 la r\u00e9cente acquisition d\u2019IMImobile, Cisco est \u00e9galement un agr\u00e9gateur de SMS. La plateforme Webex Connect \u00e9limine la complexit\u00e9 de la cr\u00e9ation et de la gestion des applications CPaaS. Elle offre un ensemble d\u2019outils \u00e9tendu adress\u00e9 \u00e0 un large \u00e9ventail d\u2019utilisateurs professionnels, de d\u00e9veloppeurs, d\u2019architectes et d\u2019analystes, qui leur permet d\u2019acc\u00e9l\u00e9rer et d\u2019optimiser l\u2019innovation num\u00e9rique.<\/p>\n<p>https:\/\/youtu.be\/g7ZXUu7gZ48<\/p>\n<p>Gr\u00e2ce au g\u00e9n\u00e9rateur de flux visuel Webex Connect, \u00e0 l\u2019ensemble \u00e9tendu d\u2019outils low-code et aux fonctionnalit\u00e9s pr\u00e9d\u00e9finies, votre entreprise peut rapidement cr\u00e9er des exp\u00e9riences num\u00e9riques client qui s\u2019int\u00e8grent de mani\u00e8re transparente \u00e0 vos applications et processus orient\u00e9s clients et partenaires.<\/p>\n<blockquote><p>Mais v\u00e9rifiez donc par vous-m\u00eame, consultez notre <a href=\"https:\/\/imimobile.com\/resources\/eguide\/enterprise-cpaas-buyers-guide\">guide d\u2019achat de CPaaS pour les entreprises<\/a>, vous y trouverez des t\u00e9moignages de clients et des \u00e9tudes de cas. Pensez aussi \u00e0 v\u00e9rifier <a href=\"https:\/\/www.webex.com\/products\/cpaas.html\">Webex Connect<\/a> pour en savoir plus.<\/p><\/blockquote>\n<p><strong>En savoir plus<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/experience-client\/chaque-interaction-compte-avec-le-cpaas-dentreprise\/\">Chaque interaction compte avec les CPaaS d\u2019entreprise<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/travail-hybride\/ameliorer-le-travail-et-les-experiences-des-clients-dans-un-monde-hybride\/\">Am\u00e9liorer le travail et l\u2019exp\u00e9rience client dans un monde hybride<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/experience-client\/reinventer-lexperience-client-avec-webex\/\">R\u00e9imaginer l\u2019exp\u00e9rience client avec Webex<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En tant qu\u2019ing\u00e9nieur de m\u00e9tier et ancien d\u00e9veloppeur de logiciels, je suis forc\u00e9ment fascin\u00e9 par le march\u00e9 des CPaaS (plateformes [&hellip;]<\/p>\n","protected":false},"author":5531,"featured_media":407477,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1563],"tags":[7362,15112],"class_list":["post-383353","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-experience-client","tag-webex-connect-fr","tag-workforce-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La d\u00e9mocratisation des CPaaS avec Webex Connect de Cisco | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/fr\/experience-client\/la-democratisation-des-cpaas-avec-webex-connect-de-cisco\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" 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