{"id":384331,"date":"2020-05-14T12:00:05","date_gmt":"2020-05-14T19:00:05","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/future-serie-de-marathons-travail-jour-4-le-centre-de-contact-du-futur\/"},"modified":"2024-09-17T23:37:32","modified_gmt":"2024-09-18T06:37:32","slug":"future-serie-de-marathons-travail-jour-4-le-centre-de-contact-du-futur","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/experience-client\/future-serie-de-marathons-travail-jour-4-le-centre-de-contact-du-futur\/","title":{"rendered":"Future s\u00e9rie de marathons travail \u2013 Jour 4 Le Centre de contact ..."},"content":{"rendered":"

\"\"<\/p>\n


\n Tendances \u00e0 l\u2019avenir<\/strong>
\n<\/span><\/h2>\n

Au cours du quatri\u00e8me jour de notre sommet virtuel, nous avons r\u00e9ellement eu de grandes discussions et entendu parler de l\u2019avis des d\u00e9cideurs des centres de contact, de la nature changeante des centres de contact, o\u00f9 ils ont \u00e9t\u00e9 pendant ce passage au travail \u00e0 distance et en train de cr\u00e9er un centre de contact autour des agents distants, et ce que le futur r\u00e9serve.<\/p>\n

<\/h2>\n

\u00a0<\/p>\n


\n D\u00e9fis, situation actuelle et phases suivantes<\/strong>
\n<\/span><\/h2>\n

Lors de notre premi\u00e8re session de cette journ\u00e9e, Zachary Kennedy, Director Strategic Communication Center, a eu une discussion perspicace pour d\u00e9couvrir les d\u00e9fis uniques que rencontrent les centres de contact pour la transition vers le Cloud. Pour se joindre \u00e0 la conversation remote contact center, il s\u2019agissait de Cisco Contact Center VP\/COIN T distant et de deux analystes pro\u00e9minents. Robin McPoy-Smith et Robin Sandiss. Apr\u00e8s avoir pris en compte la situation actuelle, ils ont ferm\u00e9 avec ce qui est n\u00e9cessaire dans la phase suivante, y compris l\u2019importance des donn\u00e9es, l\u2019IA et le besoin d\u2019un plan de continuit\u00e9 de l\u2019entreprise.<\/p>\n\n

<\/h2>\n


\n Facteurs significatifs de l\u2019exp\u00e9rience client et prochaines pr\u00e9visions<\/strong>
\n<\/span>
\n
\n \"Cinq
\n <\/strong>
\n<\/span><\/h2>\n

Les attentes du client, la fid\u00e9lit\u00e9, l\u2019IA et la touche humaine seront tous des facteurs significatifs dans l\u2019exp\u00e9rience future des clients, qui a fait l\u2019objet de notre deuxi\u00e8me session de cette journ\u00e9e. Barbara Chatte (Senior Product Marketing Manager, Cisco Contact Center) et V\u00e9rod Ukmutmut (Directeur de la croissance, Cisco Contact Center) ont pr\u00e9sent\u00e9 5 pr\u00e9dictions de l\u2019endroit o\u00f9 se trouve le march\u00e9 et comment les entreprises peuvent les rencontrer avec succ\u00e8s.<\/p>\n

<\/h2>\n


\n Donner plus de moyens aux agents Du Centre de contact \u00e0 distance<\/strong>
\n<\/span><\/h2>\n

Alors que les entreprises transforment l\u2019exp\u00e9rience client en une diff\u00e9rence, notre derni\u00e8re session a explor\u00e9 les \u00e9tapes que les entreprises prennent pour donner plus de moyens aux agents du centre de contact distant. Nous avons \u00e0 nouveau parl\u00e9 \u00e0 Zachary Premi\u00e8rement, alors qu\u2019il a discut\u00e9 de la transformation des exp\u00e9riences clients en utilisant l\u2019IA, la gestion de l\u2019exp\u00e9rience et les logiciels de collaboration pour avoir un impact direct sur les r\u00e9sultats commerciaux.<\/p>\n


\n S\u00e9rie future de marathons travail \u2014 Panneau des analystes du 5e jour<\/strong>
\n<\/span><\/h2>\n

Rejoignez-nous demain pour notre derni\u00e8re session, o\u00f9 les analystes du secteur discuteront de leur vue du travail \u00e0 venir.<\/p>\n


\n Pour plus d\u2019informations<\/strong> <\/span>visitez la https:\/\/virtualsummit.webex.com\/<\/a> <\/u> afficher \u00e0 la demande<\/strong>:<\/span>\u202f
\n https:\/\/futureofwork.webex.com\/virtual-summit<\/a>
\n<\/u><\/p><\/blockquote>\n

\n

En savoir<\/strong> plus sur l\u2019avenir d\u2019une s\u00e9rie de marathons travail \u2014 R\u00e9cits<\/a> de transformationd\u2019entreprise du 3\u00e8me jour L\u2019avenir du travail se fait ici !<\/a><\/p>\n

S\u00e9rie Marathon Live \u2014 #RemoteWork : l\u2019avenir du travail est maintenant<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Pour vous #RemoteWork l\u2019avenir du travail, nous avons rassembl\u00e9 une s\u00e9rie de sessions d\u2019une heure avec des experts, clients et l\u2019\u00e9quipe de direction Webex du 11 au 15 mai 2020, d\u2019une heure.<\/p>\n","protected":false},"author":3805,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253,1563],"tags":[2393,5346],"class_list":["post-384331","post","type-post","status-publish","format-standard","hentry","category-collaboration-fr","category-experience-client","tag-travail-hybride","tag-transformation-du-lieu-de-travail"],"acf":[],"yoast_head":"\nFuture s\u00e9rie de marathons travail \u2013 Jour 4 Le Centre de contact du futur | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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