{"id":384665,"date":"2020-04-21T07:23:34","date_gmt":"2020-04-21T14:23:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/partenaires-cisco-avec-google-cloud-pour-offrir-le-programme-de-reponse-rapide-contact-center-ai\/"},"modified":"2020-04-21T07:23:34","modified_gmt":"2020-04-21T14:23:34","slug":"partenaires-cisco-avec-google-cloud-pour-offrir-le-programme-de-reponse-rapide-contact-center-ai","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/collaboration-fr\/partenaires-cisco-avec-google-cloud-pour-offrir-le-programme-de-reponse-rapide-contact-center-ai\/","title":{"rendered":"Partenaires Cisco avec Google Cloud pour offrir le programme de ..."},"content":{"rendered":"<p>Des entreprises du monde entier sont face \u00e0 un d\u00e9fi, \u00e0 savoir l\u2019augmentation inattendue des demandes des clients li\u00e9es \u00e0 la situation actuelle. \u00a0Le volume d\u2019interaction a \u00e9t\u00e9 doubl\u00e9 et m\u00eame multipli\u00e9 pour nombre de nos clients des centres de contact dans toutes les industries, y compris les agences gouvernementales, les soins de sant\u00e9, les \u00e0 but non lucratif et autres entreprises qui sont impact\u00e9es par les crises mondiales, telles que les d\u00e9placements, les services financiers et les <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/webex-board\/index.html\"><\/a> commerces.<\/p>\n<p>Non seulement le volume des interactions a augment\u00e9, mais les entreprises rencontrent \u00e9galement des perturbations massives dans la gestion de leurs activit\u00e9s, depuis l\u2019activation du personnel \u00e0 distance, la mise en \u0153uvre de formes suppl\u00e9mentaires d\u2019automatisation du libre-service et de nouvelles mani\u00e8res de r\u00e9pondre aux clients utilisant les technologies de veille informatique.<\/p>\n<p>Cisco s\u2019est associ\u00e9 \u00e0 Google Cloud pour offrir une solution qui facilite le d\u00e9ploiement rapide des assistants virtuels, pour faciliter le d\u00e9ploiement des interactions entrantes vers le centre de contact, fournir un service plus rapide et traiter l\u2019assistance client\u00e8le partout dans le monde avec des options simples de libre-service conversationnelle via la messagerie instantan\u00e9e ou la voix.<\/p>\n<blockquote>\n<h3>Ce programme d\u2019agent virtuel de r\u00e9ponse rapide de Contact Center AI a pris fin le 31 juillet 2020. Pour en savoir plus sur Cisco Webex solutions Contact Center AI, visitez notre <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">site Web <\/a><\/h3>\n<\/blockquote>\n<h2><span><br \/>\n  <strong>Agent virtuel de r\u00e9ponse rapide de Contact Center AI <\/strong><br \/>\n<\/span><\/h2>\n<p>Le programme d\u2019agent virtuel \u00e0 r\u00e9ponse rapide comprend les capacit\u00e9s d\u2019assistant virtuel De Cisco pour la voix et le Chat, optimis\u00e9es par l\u2019intelligence virtuelle (IA) en utilisant la technologie Google Centre de contact Cisco AI.<\/p>\n<p>Les assistants virtuels ont de nombreux avantages \u00e0 la fois pour les clients et les agents du centre de contact. Un assistant virtuel intelligent peut comprendre ce qui concerne un appelant, r\u00e9pondre en cons\u00e9quence, ou l\u2019axier \u00e0 un agent humain lorsque cela est n\u00e9cessaire. Il peut \u00e9galement \u00eatre utilis\u00e9 pour pr\u00e9-qualifier les appels avant qu\u2019ils n\u2019appellent vos agents humains.<\/p>\n<p>Une meilleure qualification pour les contacts permet aux entreprises de r\u00e9pondre aux demandes entrantes en temps voulu, d\u2019acc\u00e9der 24 heures sur 24, 7 jours sur 7 \u00e0 vos clients et de r\u00e9duire les temps d\u2019attente pour les demandes simples tout en d\u00e9pendant une partie de la charge de vos agents humains. Par cons\u00e9quent, les agents peuvent passer le temps qu\u2019ils veulent avec les clients pour des demandes plus complexes afin de les aider \u00e0 r\u00e9soudre les probl\u00e8mes au premier contact.<\/p>\n<h2><span><br \/>\n  <strong>Points forts de la solution<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li>Google Cloud et Cisco ont travaill\u00e9 ensemble pour garantir l\u2019int\u00e9gration compl\u00e8te de l\u2019IA de Contact Center afin que les clients peuvent rapidement lancer les assistants virtuels (g\u00e9n\u00e9ralement dans les 2 semaines).<\/li>\n<li>Disponible pour les clients qualifi\u00e9s de Cisco Contact Center internationalement jusqu\u2019au 31 juillet 2020.<\/li>\n<li>Documentation et guides pratiques pour aider les clients et les partenaires<\/li>\n<li>Les clients peuvent commencer rapidement avec des mod\u00e8les personnalisables \u2013 \u00e0 l\u2019aide d\u2019un agent virtuel COVID-19 ou d\u2019un mod\u00e8le FAQ client\u00e8le. Le mod\u00e8le Verily COVID-19 contient des informations concernant COVID-19, y compris des questions fr\u00e9quemment pos\u00e9es et des instructions \u00e0 jour des autorit\u00e9s de sant\u00e9 publique.<\/li>\n<\/ul>\n<p>Pour en savoir plus visitez notre site <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">Web<\/a>.<\/p>\n<h2><span><br \/>\n  <strong>D\u00e9ploiement rapide de Contact Center<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco offre \u00e9galement une solution de d\u00e9ploiement rapide aux organisations ayant un besoin <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\"><\/a> urgent d\u2019un centre de contact. Une solution cloud d\u2019origine s\u00fbre, \u00e9volutive pour les entreprises ayant jusqu\u2019\u00e0 1 000 agents simultan\u00e9s peut \u00eatre d\u00e9ploy\u00e9e sur Webex Contact Center en cinq jours seulement.<\/p>\n<h2><span><br \/>\n  <strong>R\u00e9flexions finales<\/strong><br \/>\n<\/span><\/h2>\n<p>La r\u00e9alit\u00e9 d\u2019aujourd\u2019hui renforce l\u2019importance de la planification de la continuit\u00e9 de l\u2019entreprise, ainsi que la n\u00e9cessit\u00e9 de solutions adaptatives pour les centres de contact qui peuvent appuyer sur la puissance de l\u2019IA pour rationaliser les qualifications des contacts, la gestion des appels et am\u00e9liorer l\u2019exp\u00e9rience de l\u2019agent et de la client\u00e8le.<\/p>\n<p>Nos id\u00e9es s\u2019accordent \u00e0 tous nos clients et \u00e0 ceux qui en sont impact\u00e9s.<\/p>\n<blockquote><p>Pour en savoir plus sur le Centre de contact Cisco, visitez notre <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/webex-board\/index.html\">site Web<\/a>.<\/p><\/blockquote>\n<hr \/>\n<p><strong>En savoir<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\">plus sur un message envoy\u00e9 \u00e0 nos clients : Vos agents peuvent travailler \u00e0 domicile avec votre solution Cisco Contact Center Cisco annonce le d\u00e9ploiement rapide de<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">Webex Contact Center<\/a>  <a href=\"https:\/\/blog.webex.com\/fr\/visioconferences\/cisco-webex-soutenir-les-clients-pendant-cette-periode-sans-precedent\/\">depuis votre domicile Cisco Webex : Support des clients pendant cette p\u00e9riode plus longue<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">que le portefeuille Cisco Contact Center : R\u00e9volutionner l\u2019exp\u00e9rience des clients et des agents<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les solutions d\u2019assistant virtuel Cisco Contact Center optimis\u00e9es par Google Centre de contact Cisco A sont disponibles pour automatiser le trafic entrant et am\u00e9liorer l\u2019exp\u00e9rience client en cas de crise. <\/p>\n","protected":false},"author":5501,"featured_media":414887,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253],"tags":[3689,5256,6208,4629,4278,4730,2066],"class_list":["post-384665","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration-fr","tag-call-center","tag-centre-dappel","tag-centre-dappel-en-tant-que-service","tag-communications-cloud","tag-contact-center-as-a-service","tag-intelligence-artificielle","tag-outils-de-collaboration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Partenaires Cisco avec Google Cloud pour offrir le programme de r\u00e9ponse rapide Contact Center AI | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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portfolio. In this role, David oversees global product strategy for all contact center solutions, and he also leads the Voicea Research and Development teams for the core speech and artificial intelligence products across Cisco\u2019s Collaboration portfolio. Previously, he was Co-founder and Chief Product Officer at Voicea, a voice-focused AI technology company acquired by Cisco in September 2019. Prior to co-founding Voicea he was Vice President at Oracle, overseeing global product for the Oracle Data Cloud. At Oracle he was responsible for pulling together the acquisitions of BlueKai, Datalogix, AddThis, and Crosswise. Prior to Oracle, David oversaw Product at BlueKai. When David is not working, he enjoys skiing, hiking, cooking, woodworking, and travelling with his family.","sameAs":["https:\/\/www.linkedin.com\/in\/thedavidwiener\/"],"url":"https:\/\/blog.webex.com\/fr\/contributors\/davidwiener\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/posts\/384665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/users\/5501"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/comments?post=384665"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/posts\/384665\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/media\/414887"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/media?parent=384665"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/categories?post=384665"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/tags?post=384665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}